Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service. Nothing was to much trouble.”

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Posted 3 years ago

“With the problems I had, it was dealt with efficiently, good service and I did not have to wait all day on the phone waiting”

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Posted 3 years ago

“Bulb have been excellent since I joined them a few years ago. Their customer service is excellent, very helpful, pleasant staff.”

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Posted 3 years ago

“All as expected.”

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Posted 3 years ago

“Excellent support in these difficult times - well done.”

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Posted 3 years ago

“Great customer service. Good online services.”

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Posted 3 years ago

“On the two occasions I have had to contact bulb, the response has been very quick. Always very helpful and friendly and quick to come back with the information requested”

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Posted 3 years ago

“Very friendly and helpful staff. Interst site for info and meter readings very good and easy to use”

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Posted 3 years ago

“What I like most is that, when phoning, I get through to a person rather than being given endless options that go round in circles. In addition, they are very polite and take extra time to make sure the customer's query has been answered fully.”

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Posted 3 years ago

“I have been very happy with Bulb and the service, always contactable by phone or email, and prompt and understanding”

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Posted 3 years ago

“I've always found bulb very helpful and friendly.”

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Posted 3 years ago

“Clear, helpful advice from online advisor”

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Posted 3 years ago

“Great customer service. Very quick to respond to queries.”

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Posted 3 years ago

“Very informative regarding payments - understand the fact you will use more energy in winter but less in summer. Any queries dealt with expertly and promptly. Also they make you feel more like a friend than a customer. Excellent all round”

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Posted 3 years ago

“I have both Gas and Electricity, we are 100% happy. Wish we had changed suppliers years ago. Thankyou for knocking on my door”

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Posted 3 years ago

“I have been with Bulb for a number of years and have had excellent service throughout that time”

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Posted 3 years ago

“Simple and useful services”

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Posted 3 years ago

“Good customer service, when calling they make sure you get the help you want.”

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Posted 3 years ago

“Always an excellent service from Bulb. If I need to ask any questions, there is always an English speaking person whom I can contact within Bulb, and as I am over 65, they will call me back if their line is busy. I have had an account with many other providers, and you can never talk to anyone, or if you do, the problem does not get solved. Bulb is different. Very cooperative and friendly. Their website is very easy to use, even for me. Thank you Bulb.”

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Posted 3 years ago

“Been good so far. Most dissapointing part is that I have requested smart meter and never have ever got.”

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Posted 3 years ago

Bulb is rated 4.1 based on 3,920 reviews