Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Being RIPPED OFF as we speak Have been with `BULB for a few years with no issues - the problems started when I had their 'SMART' meters installed: - Recently discovered they have been overcharging me (upto £500) based on SMART readings as well as estimated readings which were being reported under the decommissioned meter - Still have to provide GAS meter readings as the meter doesnt work Now I'm allegedly £600 in debit (when £500 of that is due to overcharging errors) and I have had enough. Will switch out to AVRO and take them to small claims court Be careful - I had no issues and quite enjoyed being with them until my so called 'SMART' meters were installed and then a few months later I realised my estimates were going into the decommissioned meter so I was being charged for those and my actuals were being reported under the SMART meter so I was being charged for those too. CHECK YOUR STATEMENTS CAREFULLY”

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Posted 5 years ago

“Worse energy company Ive ever dealt with in the last 40 years.”

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Posted 5 years ago

“Bulb promise to lower your bills with their green energy and low running costs. After a few months with them, they inform you that you're in debt with them so they have to increase your direct debit by nearly doubling it.”

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Posted 5 years ago

“Annoyed after receiving repeated cold calls from this company.”

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Posted 5 years ago

“Bulb is three times as expensive as my previous supplier. Don't trust u switch they have ripped me off twice with switches. I don't see how or why our bill is so extortionate now. Switched again.”

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Posted 5 years ago

“Have been with Bulb now for many years. The online account management is easy to use and enables me to keep my Direct debits correct so no over paying. It's eco energy too so a bonus”

Helpful Report

Posted 5 years ago

“My experience with bulb was disasterous. I swapped to them on the green consience thing and that they were supposedly good on price. After a yearish I started to find there bills creaping up and up. First of all I thought ok lets put a smart meter in see if that helps? However, on a daily basis all we did was look in horror at the cost. So I decided move to another supplier. First thing I did was pay my account up to zero. Based on the what my online account told me, I assumed from the smart meter readings and the meter readings I had given prior. I then carried out an online swap to another company. To my horror Bulb presented with a new bill one month after paying my account to zero of £480???. I still have nothing more than it was a mistake on previous billing as an explanation??? They told me was it was a consolidated bill taking into account mistakes made on previous bills?? To really rub salt in the reads were estimates. Do not bother with a smart meter fom bulb its pointless and dont bother giving them reads they seem to ignore them? In short DO NOT TRUST them to bill you correctly. They have done little to resolve the situation and as an ex-customer they dont dont really seem to care. My advice think twice, think thrice before moving to bulb.”

Helpful Report

Posted 5 years ago

“My account is in large credit with Bulb, but they refuse to give me a refund. It's a different excuse every time, we need a meter reading, there's a problem with your account, it's with the finance team …. It's wholly unacceptable at a time when the Government has told the utilities companies to "help" customers with financial problems arising from Covid-19. Still waiting for a refund after over 4 weeks!”

Helpful Report

Posted 6 years ago

“So I have an economy 7 storage heaters which can cost a bomb if not used properly. My previous supplier eon based my monthly bill on estimates and the last tenant and threating with debt collectors even though, they know I'm in the middle switching suppliers... However once I phoned bulb up, there was an option to call back (calls to their line free of charge unlike eon) as they were busy. They called back and sorted out the initial readings and evidence I supplied and contacted them right away. I am to contact eon to remind them of this. Great customer service and online portal!”

Helpful Report

Posted 6 years ago

“Issue raised from day one in August of last year 2019. We agree to have our old dual fuel meter changed for one of those wonderful new Smart Meters everyone's hailing. Hmm... It doesn't seem to function. It can't operate properly? On site engineer assures us that in time, the system will work itself out. It's just a 'connection' issue as it's new. So, having removed our perfectly functional original Dual Fuel meter for their new one, the engineer confirm that it is faulty, but leaves it in place anyway, as it is now the only meter we have! Apparently, my billing has catapulted up to £6600 in the first few months! I sent repeated complaints that the figures couldn't possibly be correct. I was previously £1000+ in credit on my monthly payments. Was then sent £10 credit and apology in December an ‘adjustment was made’ but no further action was taken. Still, at our end, the Dual Fuel meter cannot be read but Bulb ‘reassure’ us that they are getting both readings their end and we are being billed accordingly, which no one is actually able to confirm of course, least of all us. Not convinced and finally after some 5 months of erratic readings, Bulb agree to arrange for someone to come, but the earliest they can arrange is February. We hoped this would resolve matters, so that they would either 'fix' the electric duel fuel meter display function or condemn it once and for all and we assumed, would finally arrange for a replacement (although by now, you'd forgive us for just wanting our old one back.) Engineer arrives as scheduled. Doesn't know anything about our query with the new ELECTRIC SMART METER. He's just here to read the GAS METER and intends to leave to go to his next appointment! I can read the Gas Meter myself and have been sending readings to Bulb in the normal way at regular intervals whenever prompted by them. We implore him to at least LOOK at the new electric smart meter to see if he can operate the dual fuel display function on it. He tries for us and no. He can't operate the dual display either. His assessment? It's broken. So, both the engineer who actually installed it and now by another independent engineer, also sent by Bulb, we're told that the SMART METER IS BROKEN. Seething now, I contact Bulb straight away again. As of today, still nothing back from them. I try Live Chat and am advised that Bulb have not been able to get readings from the Gas meter either all along ...... Ombudsman beckons... enough is enough!”

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Posted 6 years ago

“Came canvassing at 1945, didn't really want to take no for an answer. If I wish to change energy providers I will do so on my own terms..”

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Posted 6 years ago

“Great while everything is in order but if you have issues terrible. Lack of staff, poor response and terrible compensation. Grown too fast too quick and very poor customer relations. Avoid, there are many better green providers”

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Posted 6 years ago

“Will not answer e mails so am moving to OCTOPUS and saving a fortune.”

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Posted 6 years ago

“Me and my other half moved into our first home and the previous house owners were on bulb supply, we found a better deal and went for that, as we signed up with the new company they said they will deal with the switch so we thought that was that. Bulb then sends a letter through the post saying we owe them £120 from 23rd of August to 14th september, which isn’t even a full month and they charge us this amount?! How disgusting is that, would not recommend this company as they are money thieving scum!”

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Posted 6 years ago

“Not really that good. They try to give the impression they would be different from the really big companies but they are not any better as over the last three decades I have used as used quite a few. Also the referral incentive they offer is simply used to purchase good reviews. These codes are scattered all over the internet and they do little about it. They ignore you when you email them and that is awful customer care. They took 6 weeks to answer a simple email query and in their reply email they asked me if I still needed my query looked into. How hopeless is that. The really big companies aren't great but they at least have the decency to respond. I will not go back to them anytime I the future.”

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Posted 6 years ago

“Not a happy customer. Booked smart job and no one has showed up”

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Posted 6 years ago

“Not happy with Bulb. The missed my appointment for the smart meter & not even bothered to contact me and inform me about it.”

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Posted 6 years ago

“Worst supplier ever. Changed as it was cheaper . It's ended up costing more. They still haven't set my direct debit up correctly as take it out one month then forget the next. Sent lots of emails regarding this and bever get replies. Will be going back to my previous supplier”

Helpful Report

Posted 6 years ago

“Can't give less so I have to give one, alls I every get from this company is ignored messages they never get back to you at all, they ask for details then conversation falls silent abolutely worst energy provider.”

Helpful Report

Posted 6 years ago

“Now paying £90 per month for dual fuel (DD payment) and just got my annual usage statement which I used to double check the opposition. The cheapest (using my annual statement usage) was £103 from SSE (which I know from past experience will increase sharply through the year). AND dont forget Im well in credit with Bulb too !”

Helpful Report

Posted 6 years ago

Bulb is rated 4.1 based on 3,920 reviews