Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not place your trust in bulb. They'll cheat you The trick is a very simple one, a trap that the unwary will fall into. Bulb reverses the nighttime and daytime readings. I couldn't understand why they had the readings back to front until I calculated the charges using the cheaper nighttime rates. I have storage heaters and a boiler that is storage too. Most of my electricity consumption is during the nighttime and so at the cheaper rate. Bulb reversed the readings and charged me at the more expensive daytime rates. Easy trick and a way of cheating customers that gives bulb's owners a fat but wrongfully gained profit. I pointed out to customer service that they had the readings wrong. Sophie T. responded that even though the label on the meter says R1 is daytime and R2 is nighttime, that doesn't mean anything. There are all kinds of meters, she wrote. Such are the words of a crook, denying the evidence of her eyes. So I performed the space test, at great inconvenience, proving that the label on the meter was accurate. At that point, with evidence that bulb had overcharged, customer service disappeared!! No answers, no revised bill. Nothing. If you are a customer of bulb I suggest you scrutinize your bills. If you aren't a customer of bulb but are thinking about joining up, don't. They'll cheat you and rob you blind.”

Helpful Report

Posted 6 years ago

“Can’t complain at all - been with them 10 months - very competitive rates. Please use www.bulb.me/martinp0260 reference to save me and yourself £50 if switching!”

Helpful Report

Posted 6 years ago

“I completed the switch online in about 10 minutes: all very easy and hassle free. Since joining I haven’t had any problems and found the customer service good. It’s a variable tariff so just make sure you keep you eye on the prices but you can leave at anytime. To get £50 credit feel free to use this code www.bulb.me/simonr3356”

Helpful Report

Posted 6 years ago

“I used Bulb as an enregy provide for the past two years. I was recently offered a free smart meter instalation. My smar meter was installed on 30 May and it has never worked since then. Bulb customer service team is confident that my smart meter is working but it is not sending any meter readings. So neither Bulb nor I know how much enregy I am actually using and I am currently paying a very high fee estimate. In short, I have called about 4 times and made an official complaint. However, I keep getting generic emails and responses with no time estimate or any actual help. I still have not been told whether my smart meter can be fixed or when this will be done. So in summary their customer service team is terrible. If something goes wrong please do not excpect any help for them. I have already made a complaint to an energy ombudsman and hopefully they will deal with this from now on.”

Helpful Report

Posted 6 years ago

“Awful Customer Service I have been with Bulb for nearly 3 years. After moving house last year, and sticking with them for my new property, I later find (12 months on) that they had estimated an amount I owed for a property that I had already moved out of. Instead of contacting me, they simply went straight to a debt collection agency to collect the "estimate" for the property, which was sat empty. It was only £70, and I was happy to pay the standing charges, but they've charged as if the house was in use, when it wasn't. I gave final readings when I moved out, and closed my account as outlined on their website, however, to get this bill direct from a collection agency really annoyed me. I paid it, because no one wants collection agencies, and then contacted Bulb hoping they'd understand that I wasn't in the property and that it was empty, and that I'd like a refund for the amount less and standing charges. But no, instead, after FOUR WEEKS of waiting and pestering, I've had nothing but obnoxious, rude, short replies, outlining how they're entitled to guess how much I might have used whilst not being in the house, and that I'm basically not entitled to it back as a refund (the amount is less than what they'd offer a new customer for joining!) It's utterly awful customer service, and yes, whilst my case is probably the exception, this kind of "guess how much and enforce it" mentality outlines the ethics behind Bulb as a company. They might be cheap, but it's not worth the stress. I'm leaving, I'm also ensuring that whenever I see someone about to join, that I give them a gentle nudge to look elsewhere, because their inability to resolve this issue, even as a good will gesture for a loyal customer, is just an example of how bad they really can be. Avoid at all costs. It's not worth it.”

Helpful Report

Posted 6 years ago

“SWITCHED TO BULB ENERGY A FEW MONTHS AGO, VERY PLEASED WITH THE SERVICE. WILL DEFINATELY BE STAYING WITH THEM”

Helpful Report

Posted 6 years ago

“I've tried lots of energy companies over the past few years, and I have to say Bulb have been by far the best. My bill is very cheap each month, the live chat service is impeccable when I need help, and I can always refund credit on my account instantly when it exists. Like everyone else, I have a code for us both to get £50 (redeemable as straight cash if you want it!). Help out a poor student! (www.bulb.me/scottb7513)”

Helpful Report

Posted 6 years ago

“Have been with bulb for 2 years now and wouldn’t dream of going else where! We’ve recently just had a smart meter installed too. Customer service always been fantastic and we’ve made £££ on referrals! Sometimes they have deals on so you can earn £100 per referral!! We’ve got so much credit built up now. This has never happened before when with other companies.”

Helpful Report

Posted 6 years ago

“Been with them for a year now. Excellent overall and reduced my bills. Only minor issue is my recently fitted smart meter from another provider doesn't auto report my readings to Bulb so have to do it manually. Get £50 free account credit with this (bulb.me/leep1632)”

Helpful Report

Posted 6 years ago

“bulb.co.uk/refer/william6161 for £50 credit which you can then withdraw or use towards your bill. They'll even pay exit fees from your old supplier if there are any, and don't charge exit fees themselves.”

Helpful Report

Posted 6 years ago

“Switched to bulb after looking at a price comparison website. Immediately they hiked up the bill so I was paying more than before. Bill then hiked still further. Will soon be leaving them. Avoid.”

Helpful Report

Posted 6 years ago

“First time using a switching service, pretty hassle free. Picked up a referral bonus from here so would appreciate if someone could use mine too (bulb.me/bhavinm9546). Just copy and paste in the browser and you'll get £50 too. Energy bills are cheap, only critiscm I would have is that as we have built up a bit of credit in the account, it would be nice to get some interest on it”

Helpful Report

Posted 6 years ago

“Get £75 credit when you switch to Bulb before midnight on 31 July 2019. Please use my referral code and we'll get to share £150 credit to our accounts, it has to be before midnight on 31 July 2019, here's my code: www.bulb.me/sarah2411 After 31 July it'll be £50 credit to both our accounts, so still a good deal! There's no tie, you can leave anytime and exit fees will even be covered plus Bulb will tell your old supplier your leaving. Bulb provides 100% renewable electricity and gas which is 100% carbon neutral.”

Helpful Report

Posted 6 years ago

“Seamless no cost switch. Far cheaper energy. Customer service is very good. Easy to keep up to date with account online if you wish. £75 CREDIT use sign up code below- it`s a no brainer. www.bulb.me/martinb1522”

Helpful Report

Posted 6 years ago

“bulb.co.uk/refer/william6161 for £75 credit which you can then withdraw... But only until 31st July (then £50). They'll even pay exit fees from your old supplier if there are any.”

Helpful Report

Posted 6 years ago

“Very impressed. Been with them 3 months and they handled everything, even cancellation fees. 5 mionutes to put my own details in and then the clock ticks while they handle it all (20 days pass and then the old company terminates and Bulb start). Great website to upload readings too. Now I am on a seriously low rate versus the Big 6. And they pay you £50 credit (£75 to the end of the month) for joining if I refer (just remove the spaces to make it a complete link) which I will only do if I rate them....and I certainly do! www. bulb . me / timothyh 5651 Glad to save you some cash.”

Helpful Report

Posted 6 years ago

“www.bulb.me/william6161 for £75 credit on your account ...only until 31st July then £50!”

Helpful Report

Posted 6 years ago

“Get £75 credit when you switch to Bulb before midnight on 31 July 2019. Please use my referral code and we'll get to share £150 credit to our accounts, it has to be before midnight on 31 July 2019, here's my code: www.bulb.me/sarah2411 I know a few people aren't happy with them but I've been with Bulb for close to 2 years now and I'm a happy customer with no complaints. Bulb provides 100% renewable electricity and gas which is 100% carbon neutral.”

Helpful Report

Posted 6 years ago

“AVOID at all costs. Non existent customer service. All emails and complaints are ignored. When I phone up the same story where nothing is resolved. They installed a smart meter 5 months ago which does not work. No mention online or in forums of this fault and despite number of communications this has not been resolved yet”

Helpful Report

Posted 6 years ago

“I joined Bulb around 4 months ago after my previous provider, Bristol Energy, substantially increased the electricity prices. Bulb sources 100% renewable electricity and seems to be one of the cheapest in the market. Since I joined, they have slightly lowered the cost per kWh, which is something that I had never experienced with previous utility providers. Their online portal shows your electricity consumption in graph format, which is great to monitor trends (obviously only relevant if you submit regular meter readings). There is also a phone app that works well. Customer service so far has been very good, although I am conscious that I haven't asked Bulb to deal with any complicated issues, like faulty meters, etc. So really happy with the switch and glad I am supporting a smaller company focused on renewable energy.”

Helpful Report

Posted 6 years ago

Bulb is rated 4.1 based on 3,920 reviews