Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Recently joined bulb for my domestic electricity. Easy to join, cheap and customer service is friendly . Nothing was too much trouble for the operative I dealt with.worth trying if you're switching.”

Helpful Report

Posted 6 years ago

“Been with bulb 12 months now on my pre payment meter and it doesn't seem to be the case when they say you save money , im only on electric but considering I'm in a 2 bedroom flat I'm using more than my mom does in her 3 bedroom house per month, and then also been lied to by saying we are untitled to a cold weather payment due to a child under the age of 2 and being on UC benefit as I'm on a low income payed job it doesn't help everytime I top up they take money from me even if I'm in credit.”

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Posted 6 years ago

“I am in credit by 3 times my monthly payment. I applied for a refund still leaving a month and a half to be in credit with another instalment due soon. I got no response. I made 2 further enquiries without acknowledgement. Then I filed a formal complaint again no response. Avoid this company like the plague.”

Helpful Report

Posted 6 years ago

“I would give minus stars if I could. This company has flat out lied to me, misinformed me and ignored me. They are so useless that one customer service rep couldn't even write down my meter serial number because he didn't know what to do with it. So I had to take a picture of it and email it to someone else. On 26th April they installed not so smart, smart meters which have never worked and I've never been given an in-home display. It's been a nightmare from that point onwards! The engineer that first came out didn't do what he was supposed to and failed to give my new smart meter details over. It took about 3 months to work this out. Which only happened because I was so persistent. Then my app didn't update to reflect the new meters so I had old meter readings and couldn't even use the app to update readings. This took 2 months to resolve even though it was a 5 minute job. I've been trying to resolve the connectivity of my Smart meters for 7 months and counting. I've been told there are no engineers. Then a rep told me they do have them, they just don't have enough to cover all the customers so it's easier to tell people they just don't have them - LIES!!! I was told I was going to get an engineer, then they changed their minds, then they changed them back and then back again. I've had many emails ignored! One rep who was unhelpful wouldn't transfer me to complaints, wouldn't give me the complaints manager's name and wouldn't give me an email address. He then refused to give me his name and then I think gave me a fake one. I've had an email sent to me that wasn't for me so I have concerns about Data Protection. The only reason I have stayed is because my bills have been quite low but now out of the blue I've had a number of corrections and my balance has changed - with no explanation. I spoke to customer service to ask why and she said she couldn't tell me. She said a computer generates the information so there's no way of knowing unless someone wrote something down! I asked her how we know the new readings and balance is right. She just said it's right now. So now I have no idea whether my balance and readings are right and apparently no one can tell me how it's calculated because a computer does it. I have 4 "corrections" for the same period. How does this make sense? Has someone done it wrong 3 times and how do we know the 4th one is right? This is unbelievably stressful, upsetting and time consuming. I have been paying for a service and a product that I have not received. I have been lied to. I have been ignored and now I am very concerned I am going to at some point end up with a huge bill that no one can explain but it'll be right apparently because the computer says so! All I get is sorry and does this satisfy your complaint, shall I close it now... How do you trade Bulb? Terrible, terrible, terrible!”

Helpful Report

Posted 6 years ago

“Well, Im now paying £90 per month for dual fuel from SSE one year ago @ £103 (AND Im currently £100+ in credit). Im not at all bothered about the one star whingers, Im happy and thats what counts.”

Helpful Report

Posted 6 years ago

“They told me I would save money, so I went with them. Every month they told me I had to pay more money. They then left it a while, when they got in contact again I was in arrears. They ended up being way, way more expensive than my original company.”

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Posted 6 years ago

“Best energy company.. Excellent customer service and excellent prices.”

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Posted 6 years ago

“Great service and after having an issue and finally managing to speak to someone they were very efficient and resolved the issue.”

Helpful Report

Posted 6 years ago

“We’re had a so called smart meter installed but the hand held console has never worked. I have called the very amateurish sounding customer help line and have been told there is a “ waiting list”. Utterly useless company.”

Helpful Report

Posted 6 years ago

“Quite Possibly The Worst Supplier I have Ever Dealt With I was hopeful that the reviews I saw online were genuine but that hope was seriously misplaced. From day one they messed up everything they possibly could. I've lost count of the number of times they applied the wrong readings and then charged me an astronomical amount which I then had to go to the trouble of getting refunded. Their customer service seemed in a constant state of turmoil and they would say one thing and when queried they would completely contradict it the next time they responded. After wasting what seemed like a lifetime dealing with them I finally had enough and decided to switch. I paid £400 to clear my debt so there would not be any issues transferring. I also contacted them to confirm that they would not block the transfer. They then took great pleasure in blocking the transfer over a measly £20 which would have been paid by my direct debit in any event. They then issued a huge final invoice with readings that completely disregarded the ones I had provided. My new supplier advised that Bulb had been using the wrong meter serial number which beggars belief when you considered I actually sent them a photo of my meter. Many months later I have got all my money back but the hours dealing with these jokers has been lost forever. NEVER again, life's too short and there are far better things to be doing than managing their incompetence.”

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Posted 6 years ago

“AVOID. Terrible customer service, you wait 30 minutes on the phone, and they still don't acton you problem. They never answer your email's either.”

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Posted 6 years ago

“Worst customer service ever, never reply to emails, wait 20-30 minutes on the phone and get nowhere :(”

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Posted 6 years ago

“Will be leaving Bulb after 10 months as prices just go up and up. Paying way more than my previous supplier. Wouldn’t touch them with a barge poll !!”

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Posted 6 years ago

“Cheap energy provider”

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Posted 6 years ago

“Absolutely TERRIBLE customer service. Literally the worst I've ever had.”

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Posted 6 years ago

“Easy switch, could not have been less trouble. Had smart meter installed for free with zero problems and I have saved £165 on last years bills. I got the £50 credit from a friends referral- use mine below to get your £50 too ! www.bulb.me/martinb1522”

Helpful Report

Posted 6 years ago

“I am absolutely disgusted with the… I am absolutely disgusted with the incompetence of Bulb energy over the installation of my smart meters. Meters were installed however they did not have any In Home Displays (iHD) and I was told to contact Bulb.I contacted Bulb and was constantly fobbed off with reasons why I had not received an IHD. It took 5 months of constant phone calls and emails and eventually an IHD turned up in the post great!!!!! The excitement was short lived as the IHD does not work. Back on the phone to Bulb and more fobbing with excuses and told to try different remedies and to wait 48 hours for the process to work. 4 weeks on and still I have a dumb non working IHD!!!!! and no contact from Bulb as promised???? Absolutely useless customer service with research showing I am not the only customer with this problem there are loads. DO NOT HAVE SMART METERS INSTALLED BY THIS COMPANY. EVEN BETTER CHABGE SUPPLIER!!”

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Posted 6 years ago

“I have used Bulb for a year now and the are by far the Best green energy company out there 🚨 To get 💷 £50 off your first bill here is my code cynthiao2409. If they ask you for my name say Cynthia okafor. Its Legit so Enjoy your £50 off!! 🚨 • Great customer service and excellent communication and tariffs. i have cespecially when I have had issues I called them and gave them my updated meter readings and I was reimbursed I can not recommend them highly enough and have encouraged friends and family to switch to Bulb. Love that they are renewable too.”

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Posted 6 years ago

“Grab £50 for switching https://www.bulb.me/karwanm6649?utm_campaign=app-referral-share&utm_medium=copy-link&utm_source=copy-button”

Helpful Report

Posted 6 years ago

“Incredibly easy to switch, cheaper than ourcurrent supplier and bonus £50 when switching: https://join.bulb.co.uk/?utm_campaign=join-referral-share&utm_medium=copy-link&utm_source=copy-button&referral=kayleighb1595”

Helpful Report

Posted 6 years ago

Bulb is rated 4.1 based on 3,920 reviews