Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

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Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I joined Bulb around 4 months ago after my previous provider, Bristol Energy, substantially increased the electricity prices. Bulb sources 100% renewable electricity and seems to be one of the cheapest in the market. Since I joined, they have slightly lowered the cost per kWh, which is something that I had never experienced with previous utility providers. Their online portal shows your electricity consumption in graph format, which is great to monitor trends (obviously only relevant if you submit regular meter readings). There is also a phone app that works well. Customer service so far has been very good, although I am conscious that I haven't asked Bulb to deal with any complicated issues, like faulty meters, etc. So really happy with the switch and glad I am supporting a smaller company focused on renewable energy. And they are still offering a discount code for new joiners, so you'll get £50 credit on your account if you join Bulb with this code: www.bulb.me/saraandcarment6622”

Helpful Report

Posted 6 years ago

“The switch was easy and the prices are good. They have kept me well informed. I have a referral code if anyone would like to use it for a free £75. However I cannot post links, so the fullstops will need to be added in where the arrows are. ^ = . www^bulb^me/alexanderb3416”

Helpful Report

Posted 6 years ago

“I am upset, anxious and exasperated with Bulb's woeful lack of action over my malfunctioning pre-pay electricity meter (no display; just green screen). I first contacted my landlord, my local Council, regarding the meter, but they told me it was my fuel supplier's responsibility. I first reported it to Bulb 36 days ago and they have yet to even offer me an appointment to get the meter replaced (as they told me they would when I reported it) ... in fact, their most recent communication was this: "Sorry about the time getting back to you. Unfortunately we do not have prepay electricity meters available for us at this time, I'm sorry you were not informed of this. We can add you to a waiting list and make sure once we do have them that you'll get a replacement if you would like. The alternative is to go to a credit meter but that isn't going to allow you to see your usage so it will be best to stick to your current meter until we can replace it with another prepay meter." Following a Warm Home Discount conversation with a previous 'big six' fuel provider, I was put on their priority "vulnerable persons" list as someone with Autistic Spectrum Disorder; I've tried to communicate this to Bulb, but they don't seem to give a monkey's and have well and truly left me in the lurch. As well as their poor customer service, the issue with the meter and the fact they delayed sending me the to-up key for the electricity until AFTER my changeover date (apparently they'd 'run out'), they keep sending me generic emails trying to get me to encourage others to join them in return for a bribe! I wouldn't wish them on my worst enemy, and I can't swap suppliers without having a meter to read, so they have me over a barrel. I strongly suspect they are about to go bust ... this doesn't seem to be the (in)actions of a reputable, in-control company. I'm out of my mind with worry over this and it's really affecting my less-welcome Asperger's symptoms. I've reported them to Ofgem.”

Helpful Report

Posted 6 years ago

“The worst supplier ever seen. I switched for both gas and electricity but they took only my electricity and after a month asking for my meter readings and been submitting my gas readings I’ve been told they only need electricity meter as the couldn’t get any information about my gas through the previous supplier and they emailed me about that which I never received such an email. I’ve been charged for dual energy in advanced and now they’re saying they can only provide for electricity same amount of cost for dual. I’ve been emailing them almost every day complaining about different issues they’re causing me and have to wait on their respond weeks and weeks. It also took few weeks to sort out my account when I was trying to sign in to submit my meter readings and to see my information and the deal. They’re either very slow or don’t care about the customers.”

Helpful Report

Posted 6 years ago

“These reviews are amazing. I have been a customer of Bulb for just over a year now, their prices are extremely competitive. I have never had a problem communicating with them. They run an automatic meter reading reminder, all in all a trouble free experience. I can only assume that all/most of the one stars have not been written by Bulb customers.”

Helpful Report

Posted 6 years ago

“Avoid bulb energy. Their customer service is non existent. They never answer emails. I am reverting back to my old supplier !”

Helpful Report

Posted 6 years ago

“When requesting our refund our account was 146 in credit. Then all of a sudden they issued us a bill of 175 based on readings. Readings which when they were taken were under the estimate values they had used to calculate that our account was 146 in credit... I would not recommend bulb. They also lost the readings I had submitted through the app so had to use readings my landlord had to get 3 weeks after move out, really is a terrible service. And on top of this the billing system had stopped issuing us bills from October so they had to then fix all this which also calculated the account being in 146 in credit... ! They come across as the cheaper alternative but when closing they obviously add extra charges which then makes them one of the more expensive providers! STAY AWAY! I was actually quite happy with the service until this! Was even considering using them for my student flat next year. But because this blatant miss truth i cant justify it.”

Helpful Report

Posted 6 years ago

“Bulb stopped sending me notifications for meter reading. Got a silly response from customer service. The TV ads were pathetic I feel - animated rubbish - waste of money. Also when you print your bills all the pink and blue are used up in the printer because the bills are all in pink and blue. I feel the wheels are coming off from this firm. Good thing was when there were no problems switching from them.”

Helpful Report

Posted 6 years ago

“Bulb have demonstrated extraordinarily poor service. It took so long to get a switch sorted that, due in a large part to their shoddy customer service, I cancelled the switch with them. Despite this, they continued to send me emails and I contacted them multiple times to tell them to stop. Today they took money from my bank even though they confirmed they are not my supplier. This is theft. I have reported them to ICO for a breach of GDPR and do I have my money back? No. Utterly reprehensible service for a company that portrays itself as a sustainable alternative to the big 6.”

Helpful Report

Posted 7 years ago

“It has been a 3 month nightmare with bulb. Definitely fake reviews on trust pilot. Avoid at all cost!”

Helpful Report

Posted 7 years ago

“Completely dishonest in their dealings and look to exploit customers by overcharging them when they do not check their bills. I had Bulb for a year and they were fine and then I notice that they stated I provided a reading which was over twice the estimate. I did not provide the reading whatsoever but instead of taking an average of £50 a month, they took £400! They simply stated that in winter months energy use goes up but the fact of the matter was that I did not provide the reading and going up 8 fold is ridiculous. After getting in contact with customer service they fabricated a story that they sent someone round to take reading. When I advised them that the meter was inside my house and locked and they would not have been able to gain access they changed their story advising that they sometimes use a third party to provide a reading and they must have been dishonest! No Bulb, you are dishonest! You have lied and tried to live the lie stating I provided a reading when I didn’t and then concocting a dishonest ruse to justify your exploitative, dishonest and corrupt behaviour. I am taking this to the energy ombudsman as this is completely unacceptable and dishonest of you! Statement number: 08656395”

Helpful Report

Posted 7 years ago

“I have recently very switched to Bulb, after a price comparison, What concerns me is that they allow a referral code to be used on the internet that enables both parties to have a £ 50 credit. And no, I did not use any code from many that are on the net. Bulb of course know about this but, it seems, allow it to continue in return for good reviews. I can only conclude most of the reviews here are posted for £50 reward, and the overall rating is not a true reflection of the customer care level.”

Helpful Report

Posted 7 years ago

“Shocking company and service. They lured me in with a better unit price from my existing supplier and then after I had switched hiked the rate to a similar charge to my old supplier. Given the benefit of the doubt they then attempted to raise my direct debit a month later and final straw, tried to hike it again so that I could prepay Christmas 2019 now! My emails were ignored even with a promise of a reply within 3 days. The account is now back with my previous supplier and finally after hounding me with threat of legal action for £29 and another raft of emails, they have replied with a stock answer. All my fault it would appear. Really disappointed and shocked by their attitude and service. Avoid!”

Helpful Report

Posted 7 years ago

“Appalling service. Readings are estimated if you haven't submitted them in time but readings that follow are ignored. Trying to have accurate statements is so hard work because you either have to submit early or email Bulb. It isn't worth telephoning because there's always a long wait. I rigorously submit monthly readings and my previous lender, SSE, stood hands and shoulder ahead for public service.”

Helpful Report

Posted 7 years ago

“Started my switch to Bulb only 4 months ago on the promise of a deal that was around £25 less than my current supplier. I went to the hassle of switching from a supplier I’d been happy with for years (who had always been cheapest in every comparison, which is why I’d stuck with them til now). I made that decision based on that promise and reviews here. Within a month or so, Bulb had already increased my payments - in summer. Then today I receive an email casually telling me that my “direct debit of £xxx ‘’ would leave my bank in 3 days. That amount was £30 a month more than the amount they suggested I’d pay, based on accurate usage, just 4 months earlier. I queried this huge increase. Oh, apparently it’s just them ‘advising’ me that I SHOULD MAYBE pay more to build up during winter months - well that’s funny, cos I assumed I was already doing that, given I was told my monthly payments would be £xxx when I signed up. I had assumed that Bulb had the sense to balance out my annual consumption to give an HONEST and ACCURATE monthly payment prediction, rather than just winning me over with a low quote, then increasing it twice, in total by almost half of the original quote - in just 3 months. They sound all great at the start - say all the right things. Then they start increasing - the biggest increases I’ve ever had in 30 years of having utility bills. As for their idea of ‘advising’ me that I might need to increase payments to build up to winter...there was no advice, no warning, no request or suggestion, and no notice! I was told 3 days before the payment will be taken, which is too short notice to do anything! Oh and, in case they try this excuse, I submit monthly meters readings!”

Helpful Report

Posted 7 years ago

“I am in the process of leaving Bulb after being with them for more than a year primarily because they are no longer competitive after recent price rises. I have found at least 10 companies with cheaper offers including British Gas and EON so time to move again. My new suppliers tarriff is more than 10% less than Bulb”

Helpful Report

Posted 7 years ago

“Everything. The Bulb website is constantly under maintenance, so never works when I need to check meter readings or make payments. We have received several confusing and contradictory letters saying that we owe different amounts. Have tried to set up direct debit but the website just says 'uh oh' and won't let me select a date or amount for the direct debit. And our bills vary dramatically each month despite not using different amounts of energy. When I rang to ask about several aspects of the service I was told I could do everything online which clearly I cannot if the website is never working. Would not recommend and am looking to change suppliers. Everyone on this website are just leaving good reviews to try and receive £50 credit into their account.”

Helpful Report

Posted 7 years ago

“We changed over to Bulb from EDF after a comparison site said we would save £200 a year, when in fact our bill has been more every month this year than last and usage has stayed the same! not Impressed”

Helpful Report

Posted 7 years ago

“Everything was fine until out of the blue it was announced that, despite 2 earlier rises, their gas price would be increasing by more than 26%!!! Will be moving on.”

Helpful Report

Posted 7 years ago

“Completely misleading - joined these and like the few reviews before mine, was told one price - switched and before I even finished transitioning, I was told my price was going up by 15%. When I contacted to ask what was going off, I was told that they made it clear when I signed up - it wasn't clear at all, I was told one price and no mention of a price rise until I was already in transition - disappointed with this company before I've even started - lets see how it goes.”

Helpful Report

Posted 7 years ago

Bulb is rated 4.1 based on 3,920 reviews