BulkBooks.com Reviews

Name: BulkBooks.com
Address: 109 International Drive, Franklin
Rating: 4.62

4.6 Rating 693 Reviews

91 %

of reviewers recommend BulkBooks.com

Company Reviews

Metrics

4.6

Based on 693 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

BulkBooks.com 5 star review on 30th April 2025

Anonymous

Anonymous // 01/01/2019

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“Need to change the delivery address. Taking an act of Congress to accomplish this simple task Still no success!”

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Posted 4 years ago

“Really terrific customer support! I had an email back within hours getting me an even better price on 60 books for classroom gifts. Book order came quickly too. Absolutely a pleasure doing business with this company!”

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Posted 4 years ago

“Bulk fooks have most of what I need, and what they don't have they will try to find it. I purchase for a Master's class and the discounts are usually lower compared to most vendors.”

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Posted 4 years ago

“Our instructor found the books that she needed easily, we got the necessary paperwork for our district completed quickly and the order was placed. We are waiting for deliver next week. So far it has been a quick and easy process.”

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Posted 4 years ago

“This was my first time ordering from BulkBooks.com. The process was smooth and shipping was fast. I was able to get the books we needed for our students at the cheapest price and in a timely manner.”

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Posted 4 years ago

“Books came in great condition and on time! Super excited!”

BulkBooks.com 5 star review on 31st October 2020

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Posted 4 years ago

“I ordered two sets of books in August for my classroom. The first set, a title in English, arrived quickly and with no problems. The second set, however, still has not arrived and it is nearly November. I have reached out several times to Bulk Books, but have still not received my books. They are telling me that my order has been lost, that it can't be corrected, and that a different title will now have to be chosen. When I call and leave messages, I get no reply from the company. Furthermore, I still have not been given a list of possible substitute titles that I could choose from in order to correct the mistake they have made. I am so frustrated and disappointed. I definitely do NOT recommend ordering from them, as they are not reliable.”

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Posted 4 years ago

“Outstanding service!!”

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Posted 4 years ago

“Thank you for all the help you gave me in meeting my deadline with my book order. I will be calling again to use your services. Thank you also for the integrity you showed in your customer service dept.”

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Posted 4 years ago

“Books were delivered 7 days late”

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Posted 4 years ago

“I ordered two sets of books at the same time and received an email saying they were being shipped. When I received the order there was only one of the two orders in the box. After an email, I was shipped the second order separately”

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Posted 4 years ago

“Delivery was late. I talked to at least 2 different people to find out when it would be delivered. Our order fell through the cracks again and again. The books will not arrive in time for our program launch. Finally, I spoke to one person who did address our order and expedite shipping so that it would only be 2 weeks late in stead of more. I appreciate how that person handled the difficult situation, but I'm leery to order from you again.”

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Posted 4 years ago

“Quick service & quality product at a great price!”

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Posted 4 years ago

“Great to work with!”

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Posted 4 years ago

“Haven't received yet (3 weeks after order). Two interactions due to delay--felt like excuses were provided. E-mail and woman I spoke with very nice, but not confident in whether or not I was/am going to get my books.”

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Posted 4 years ago

“Awful communications... over promise and under deliver”

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Posted 4 years ago

“Bobby is the man”

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Posted 4 years ago

“The tracking number provided doesn't work. There have been no updates other than to let us know that the books were shipped. We are hoping for the best.”

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Posted 4 years ago

Thank you for your honest review. Did you check with a team member for an update? It looks like the tracking entered shows that the books delivered on 10/2 via UPS: https://www.ups.com/track?loc=null&tracknum=1Z0699430335100172&requester=WT/trackdetails Did you receive the books okay? If not, please reach out (bobby@bulkbooks.com) and let us know so that we can investigate and make sure you receive your order. Thank you, Bobby

Posted 4 years ago

“Bobby was very easy to work with and we're thrilled with how everything turned out. Thanks!”

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Posted 4 years ago

“I had some issues with the check-out process because they were transitioning to a new system. The folks at customer service were helpful in making sure everything got taken care of and sent out in time for my event.”

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Posted 4 years ago

BulkBooks.com is rated 4.6 based on 693 reviews