Button & Sprung Reviews

Name: Button & Sprung
Rating: 4.92

4.9 Rating 3,021 Reviews

99 %

of reviewers recommend Button & Sprung

About Button & Sprung:

Button & Sprung sells quality, handmade pocket sprung mattresses, beds, divans and storage beds, in any fabric, at prices you won't lose sleep over. Above all else we aim to make bed buying easy, so we offer expert advice, 100 nights free returns, a 10-year guarantee, and free delivery within approximately 65 miles of London. Products are made-to-order and delivered by 2-man Button & Sprung delivery teams, enabling better service and value for money. Call 03333 201 801 or visit the website or showroom at 76 Queenstown Road, Battersea, London, SW8 3RY. Fabric samples delivered next day for free.

Visit Website

Phone:

03333 201 801

Email:

hello@buttonandsprung.com

Location:

76, Queenstown Road, London
SW8 3RY

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Button & Sprung 5 star review on 9th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Outstanding service. Spoke with two staff members directly who were helpful, efficient and friendly. I must add, the phone call was answered after a few rings. This should be expected as a customer however, during this pandemic, I have noticed customer service has become non existent; most company phone lines ring endlesslessly or a voice recording advises no-one is available. It was uplifting to have my queries dealt with immediately and emails promised were received as soon as the phone call ended. I highly recommend Button and Sprung. Their promised delivery times were also met.”

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Posted 4 years ago

“Good bed and mattress = No stress mornings. =) Plus the delivery team are superb! They are very professional and polite.”

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Posted 4 years ago

“I have bought Button & Sprung mattresses and beds for years, in fact our family have six! Your service is always professional, friendly and knowledgeable. The range of styles and fabrics is tremendous and deliveries are always prompt. It goes without saying that the beds and mattresses are always extremely comfortable!”

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Posted 4 years ago

“Fantastic customer service all the way through, from looking at my photos to check the frame would fit, to brilliant delivery and assembly of the bed”

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Posted 4 years ago

“Very comfortable mattress which after a few days moulds to your body shape giving a really good night sleep. Button and Sprung had excellent service and set up the beds as we wanted.”

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Posted 4 years ago

“Well organised and safe .love the bed frame and covering . Very pleasant staff Thank you Heather”

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Posted 4 years ago

“Button & Spring are in my top 3 of loveliest companies to deal with. Efficient, great service - they go the extra mile in all ways. Their delivery team are superb and couldn’t have been more helpful and the bed is divine. You won’t regret buying from them”

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Posted 4 years ago

“Great customer service from start to finish. I was worried about ordering a bed without seeing it but they answered all of my questions. The delivery was fantastic - it wasn’t outsourced so they were careful when delivering and installing the bed and made sure that I was happy before they left.”

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Posted 4 years ago

“Customer service from Button & Sprung is very good. My partner and I were initially unsure whether to go for the regular or firmer and we were given a lot of good advice before ordering. We went for regular but In the end we actually decided to use out 100 night trial and exchange for the firmer. Very comfortable mattress, just personal preference. I love that they are made in such a natural and sustainable way compared to many other mattresses. There is no nasty chemical smell!”

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Posted 4 years ago

“Amazing service throughout and perfect bed!”

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Posted 4 years ago

“Great communication, swift delivery on desired date and lovely well-made bed.”

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Posted 4 years ago

“Great quality, excellent service!”

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Posted 4 years ago

“I was very happy with the service from Button & Sprung. I was kept informed at all stages and the delivery guys were really efficient and put the bed together in no time at all - they also took all the packaging away.”

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Posted 4 years ago

“Very happy with the service and Knowledge of staff . As due to lockdown I had to order this all online without seeing or trying the mattress. Very happy with the mattress getting a great nights sleep . I Definitely recommend button and sprung”

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Posted 4 years ago

“Excellent communications, updates, delivery information which me feel covid-safe and knowledgeable about the process when the team arrived with the mattress in advance of them coming. I knew what to expect and what was expected of me. The quality of the product is extremely high too! Thank you.”

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Posted 4 years ago

“Zoom consultation was very helpful and unrushed. We were given very informed assistance when deciding on mattress features we needed. Delivery was much faster than we expected so that was a nice surprise. Installation was very efficient and took very little time. All around a great experience.”

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Posted 4 years ago

“Very easy to order and not a long wait Assembly good too polite young man”

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Posted 4 years ago

“The whole purchasing process was fab. We emailed a query about our clearance piece and received a prompt, personal reply. When we arrived to the store, we were warmly greeted and helped. The service was perfect.”

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Posted 4 years ago

“Quick and easy ordering and delivered on time. Lovely comfy bed, very happy customer. Would buy from again.”

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Posted 4 years ago

“I really like the new mattress I got from Button and Sprung”

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Posted 4 years ago

Button & Sprung is rated 4.9 based on 3,021 reviews