“As a result of a prolonged shipment turnaround from a previous supplier I decided to try Buy Organics in the hope of finding a better customer experience. Unfortunately the time from order to the time the order arrived was over a week. Considering I also live in Victoria this was very disappointing. To make matters worse when I called to inquire what was taking so long the call went to message bank and I still didn't here back from anybody!”
Hi Robert,
Thanks for providing your review. We note that you ordered 5:42pm on Thursday afternoon and we dispatched your order on Monday with your nominated delivery option.
The tracking numbers are specifically emailed to customers to monitor the progress of delivery themselves. As per the shipping and returns information on our site, we advise customers to lodge any late deliveries directly with chosen provider (either online or via phone) as soon as they are concerned. This initiates the process with these courier companies real time, when the customer decides. Typically a the standard response rate will be provided in 2 business days. We are available to assist after this period has passed but cannot do anything until this enquiry has been initiated.
Whilst local courier deliveries "should" be next business day, there is no guarantee. Your parcel wasn't a next day delivery and took couple of extra days to deliver.
You should want to consider choosing Australia Post next time, they are usually more reliable in delivering consistently within two days locally but never next day. Some delivery zones are also serviced better or worse depending on the competency of the local driver. If you see a pattern of delays, try another option.
Regards,
“It's easy to use the online facility and the delivery service excellent and came when they said it would. I'm extremely happy with the service and the price. I bought 2 of the magnesium gel.”
“Prompt delivery. Excellent product. .... (Quaint system in Aust. Hemp grown in Tassie. Processed in Qld. Retailed in Victoria. Mailed back to Qld. LOL. )”
“I ordered a white jug to go with our brand new white kitchen, but received a grey one instead. I replied to an email sent to me about my order to say you’d sent me the wrong one, but I received no response. I was pretty desperate for filtered water after our previous jug broke and since I got no response I decided to use it anyway. I must say it’s a big improvement on the previous model which didn’t pour well and didn’t hold as much water. I love the new version but was disappointed with receiving the wrong colour and the lack of response to my email.
17/4/18 As an update I was sent replacement parts so I was able to transform most of the grey parts into white as per my original order, so I was very pleased that they made right their mistake. I am now really happy with my purchase as this jug is a huge improvement on the previous model.”
“Delivery is fast, good packaging. However, I received a product that expires in 5 months and I am buying it for my friend and it's not nice to give a gift that has early expiry date.”
Thanks Casey for the feedback. We received your order after couriers had picked up for the day and dispatched next business day. Fastway Perth have been a bit slow as they have recently moved depot. This is still no excuse. We've logged an enquiry and hopefully will have this resolved for you ASAP.
