“We had a very pleasant experience at Byggebo. The staff were lovely and the products are wonderful. A little Scandinavian music in the background would have completed the ambience.”
“I really enjoy shopping with Byggeebo, the team go out of their way to be helpful and the products they sell are top class. Very happy with my recent purchase”
“La peggiore esperienza mai avuta su uno store on line!!
Ho comprato 2 articoli: un fasciatoio ed il relativo materasso, in 2 colori diversi.
Fin qui tutto bene.
A poche ore dall’ordine mi chiamano per chiedermi di cambiare il colore del fasciatoio perché non disponibile (anche se sullo store era chiaramente in stock).
Ok, no problem cambio colore (nessuno sconto offerto, richiesto da me ma negato dal servizio clienti).
Di conseguenza chiedo che mi venga cambiato il colore del materassino, perché il colore del fasciatoio proposto in cambio dal servizio clienti, non si accoppiava al colore del materasso (specifico che il tutto è accaduto durante la stessa mattinata).
Risposta del servizio clienti: nessun problema, bloccata la spedizione del materassino con relativo cambio di colore richiesto.
Poche ore dopo mi viene spedito il materasso del colore sbagliato e non viene sostituito come promesso.
Dopo più di 10 mail, l’unica soluzione proposta dal Servizio Clienti è la sostituzione del materassino con costi di spedizione a mio carico!
Per un errore NON mio.
In sintesi, non comprerò mai più su questo sito, scriverò sui social e su google di questa esperienza ed infine mi metterò in contatto con la CEO Amanda Cunningham.
PESSIMI!!!!!”
“We discovered we could purchase a Tripp Trapp chair locally & were delighted.
The Navan store is beautifully kitted out. Really friendly efficient lady showed us around. Not in the least bit pushy & answered all our questions, giving us solid options re purchase & also more information on the product.
We were delighted also to have the option of delivery to our home- and for free!
We’re only in the baby market because we’re new grandparents. But we’ll highly recommend this shop & we’ll be back.”
“Hi Amanda, I ordered the stokke Tripp trap bundle from yourselves and while it was the best value I could find, the package arrived rather damaged with many items open and loose inside. This wasn’t ideal as it was a gift. Just wanted to let you know for future packages of this bundle”
“I recently ordered my second Tripp Trapp from ByggeBo.
I ordered the first one in April for my own daughter and received the wrong colour chair.
I decided to give ByggeBo a second go and ordered a second Tripp Trapp as a gift for my nephew. My order was placed on 28th of September and wasn't fully filled until the 9th of November.
Both times I found the customer service to be a bit lacking - with my most recent order I was assured on a number of occasions that the remaining items in my order would ship within a few days only for them not to show up, with no follow up from ByggeBo until the next contact promising delivery would be made.”
“I love byggebo and all the products that it offers. However, I was really disappointed about communication with regards the shipping of my orders. I never received any notification from byggebo or dpd for either delivery and was not at home to receive them. I hope this issue can be resolved as I would like to continue using byggebo in the future. All the best, Eimear”
“Always amazing service! I needed the Babyzen yoyo backpack in a hurry, contacted the store via the messenger and received the order in less than 24 hours :)”
