“Hi Amanda, I ordered the stokke Tripp trap bundle from yourselves and while it was the best value I could find, the package arrived rather damaged with many items open and loose inside. This wasn’t ideal as it was a gift. Just wanted to let you know for future packages of this bundle”
“I recently ordered my second Tripp Trapp from ByggeBo.
I ordered the first one in April for my own daughter and received the wrong colour chair.
I decided to give ByggeBo a second go and ordered a second Tripp Trapp as a gift for my nephew. My order was placed on 28th of September and wasn't fully filled until the 9th of November.
Both times I found the customer service to be a bit lacking - with my most recent order I was assured on a number of occasions that the remaining items in my order would ship within a few days only for them not to show up, with no follow up from ByggeBo until the next contact promising delivery would be made.”
“I love byggebo and all the products that it offers. However, I was really disappointed about communication with regards the shipping of my orders. I never received any notification from byggebo or dpd for either delivery and was not at home to receive them. I hope this issue can be resolved as I would like to continue using byggebo in the future. All the best, Eimear”
“Always amazing service! I needed the Babyzen yoyo backpack in a hurry, contacted the store via the messenger and received the order in less than 24 hours :)”
“I have opened the package and there are several broken pieces, the screws open… it seems that another customer had returned it and you haven’t revised the inside of the box..”
“I received my order promptly but one item was missing. I have contacted customer care about this and received a reply but still waiting for the issue to be resolved.”
“Buying a baby pram was a real eye opener for me and I took my time, read reviews online and eventually went into a retailer in Dublin, tried out a few different ones, looked at car seats etc. I had expected to just walk out with what I needed but turns out you give your due date, an order is placed and you wait - in my case for 3 months. After a follow up call to confirm my delivery date I waited. This was with Tony Kealys in Dublin and on my order delivery date I called to find out what the tracking number was as they'd never emailed me after my first follow up call. At this point I discovered they had totally lost my order and it was never placed. I left messages, had promises made that they would call me back - they never did.
In a panic I found Bygge Bo online. Was chatting with support staff late into the evening (9.30pm) and early the next morning a staff member went physically into the warehouse to tell me what they had in stock. Our baby at this point was 7 days out and with all other retailers giving me a 4 to 6 week leadtime this was not an option, Bygge Bo had my car seat in my hands within 20 hours - the rest of the order split over the next few days.
For any new parents who may not know - you are required to have a car seat before the hospital will let you go home with your baby. The team at Bygge Bo went above and beyond. It's rare to see such great service and I would highly recommend them. A special thank you to Nicola from support who made my life so easy.
I'm still waiting on my call back from Tony Kealy's... 🤣”
