“Order placed in may received it eventually in July order wasn’t complete as there was no rain cover in stock after it was paid for plus what I ordered was damaged so was discounted at 20% which just wasn’t good enough after that amount of wait time.”
“Amazing customer service as always - I contacted through the website and got instant response (in the evening - which I was not expecting!) and a prompt resolve to the query I had. Quick delivery of what I bought. Amazing customer service, it’s very unusual to get such quick response so it is much appreciated!”
“Extremaly poor online customer service. I purchesed €500 worth of products from them, stated 2-3 days delivery available. I got an email after purchase that its only a pre- order and wont be available until 3-4 weeks. After that time i heard nothing from them again. I had to email them and recieved very short answer that it was dispached with dpd. After another week and another email i recieved no reply , just a note from dpd that it was dispatched the next day. It looks like they forgot to send it and once i reminded them it only happened then. Didnt even bother to reply to me. My very first and last purchase from them!”
“Sooo helpful! I was in desperate need of a travel stroller and they delivered! Had the stroller there the next day. Great product, great service, and super helpful. I am very grateful they were there to help me!”
“I was very happy with both products that I purchased but was very disappointed with the customer service. One product had a 3 week lead time which was kindly emailed to me. However, when nothing arrived after 3 weeks, there was no communication from customer service to update me on when I would receive this product. Each time I wanted an update, I needed to make contact. In the end, I was over 2 months waiting for delivery.”
“As I was travelling and needed my order as a gift Amy arranged a store pick up for me in time for my departure. Very polite and efficient service. Thanks.”
