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canvasdiscount.com Reviews

4.7 Rating 3,763 Reviews
92 %
of reviewers recommend canvasdiscount.com
Company Reviews Questions Metrics
4.7
Based on 3,763 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.9 out of 5
Returns & Refunds
Refunds Process
Difficult
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Lisa Johnson
Verified Reviewer
“Absolutely love your prints!!! I've ordered quite a few and they never disappoint!!”
Helpful Report
Posted 5 years ago
Crystal
Unverified Reviewer
“This is my 3 order from y’all and I am just so happy with everything.”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“Scammers Scammers Scammers”
Helpful Report
Posted 5 years ago
V Hu
Verified Reviewer
“Customer service is extremely poor. Do not respond to emails, do not pick up calls. I’ve tried emailing them 6 times and calling 3 times to rectify a photo frame that I received damaged in arrival and still haven’t been able to get a refund initiated”
Helpful Report
Posted 5 years ago
Melisa
Verified Reviewer
“Yep, we were scammed. The company is definitely not in Florida. I received confirmation numbers from DHL, but nothing seems to actually work. I have emailed multiple times, as well as called. There is no voicemail option! I ordered 12/10, received all of the confirmation emails, then nothing ever arrived. Still.... I'm glad they only took me for $50. Hope you are able to sleep at night scammers.”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“COMPANY IS A SCAM!!! If I could rate them ZERO stars I would!! We never received product, they never answers their phones and sends out generic emails in response to where my product was! DO NOT ORDER FROM THIS COMPANY!!!!”
Helpful Report
Posted 5 years ago
Willy S.
Verified Reviewer
“Wow, what happened to this company. I sincerely think they sold the business and whoever took over the company doesn’t care or can’t handle the demand. Or they sold it to one guy sitting in his basement— because they are downright terrible now— and as you can see from all these bad reviews, something is definitely amiss. Packages from Germany? That is definitely new— and even the way they wrap canvases now (shrinkwrap) is a lot cheaper and less protective then the foam they used to ship their canvases in. Not to mention that they have completely stopped responding to customer emails and phone calls where in the past they would always be on the ball with customer service. Awful. The shipping times are now either arriving in multiple parts way beyond the date they promise— it just not arriving at all. They are going to lose all of their business... and frankly, it doesn’t seem like they care or else they’d be putting in a little bit more effort. Avoid these guys and get your canvases elsewhere. Save yourself the frustration and disappontment.”
Helpful Report
Posted 5 years ago
JJ
Verified Reviewer
“I ordered 5 8x8 canvases on 12/12. Received email on 12/14 that orders were shipped. No tracking information. Still haven’t received and it’s 12/31. Terrible customer service.”
Helpful Report
Posted 5 years ago
Kristen Stimac
Verified Reviewer
“Placed xmas order on dec 7th Have an order number. Never received canvas and cannot get through to you have called 5 times, on phone each time for 15 minutes while music plays, they then say to busy try again. Would never order again”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“SCAM!!!!!! I ordered 6 canvas paintings for my mom for Christmas with PROMISED delivery by Christmas. Well, it is the 26th and NO delivery. So disappointing especially because I ordered something 3 days later and that came no problem on the 23rd. However, that order which contained 2 mugs, was disappointing. One of the photos on the mug is completely crooked and the quality of the photo is terrible and grainy. The quality I could understand because it was just a photo from my phone but the crooked placement of the photo on the mug there is NO excuse for. And now when I try to call them to figure out where my Mom's gift is, they claim there is a hurricane in Florida and they are out of the office. How convenient. AWFUL COMPANY. Oh, and on top of that I'm pretty sure their products are not made in the USA as claimed because my tracking number for the order is some German shipping company. SUCH A SCAM!!!! DO NOT ORDER FROM THEM!!!”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“I ordered my canvas a week before Christmas and it came on Christmas Eve. It’s absolutely amazing! I will be ordering more!”
Helpful Report
Posted 5 years ago
Anonymous
Verified Reviewer
“I ordered two months prior to Christmas and only received half my order. I sent over 10 emails and didn’t receive replies. This company is terrible!”
Helpful Report
Posted 5 years ago
Anonymous
Verified Reviewer
“This company is a scam! They guarantee delivery with a certain timeframe and you never receive the items- they do not answer their phones at customer service. Customers beware ...all the good reviews are from their stafff!”
Helpful Report
Posted 5 years ago
Kathleen Lock-Boye
Verified Reviewer
“Ordered for Xmas gift and still hasn’t shipped. How are they still promising arrival by Xmas when I ordered 2 weeks ago and order still not complete. My daughters bunny pasted away and I wanted her to have the blanket with bunny on it for Xmas. I would never recommend this company”
Helpful Report
Posted 5 years ago
Anonymous
Verified Reviewer
“I ordered a mug for a Christmas gift and it came broken! I have emailed customer service 4 times in the past week with no reply!!!”
Helpful Report
Posted 5 years ago
Sheri M
Unverified Reviewer
“Unbelievably beautiful!! The pictures we received on canvas are top quality and absolutely gorgeous!! I’m so glad I decided to use you for my prints!”
Helpful Report
Posted 5 years ago
Susan
Verified Reviewer
“OMG! This was so easy and arrived so fast. Price was so low for such quality. I did order a picture which had alot of neutral colors but still it was very well done.”
Helpful Report
Posted 5 years ago
Guy Nadeau
Unverified Reviewer
“The pictures on canvas you did for me were absolutely beautiful :) thank you so much :)”
Helpful Report
Posted 5 years ago
C.Evans
Unverified Reviewer
“It was so easy to order the pictures and they were delivered with high quality. I would highly recommend them”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“Great picture fast return and good quality”
Helpful Report
Posted 5 years ago
canvasdiscount.com is rated 4.7 based on 3,763 reviews
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