Capitec Bank Reviews

Name: Capitec Bank
Rating: 1.93

1.9 Rating 329 Reviews

22 %

of reviewers recommend Capitec Bank

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Metrics

1.9

Based on 329 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 27%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5

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Capitec Bank 3 star review on 26th June 2025

Ayesha

Capitec Bank 2 star review on 12th June 2025

Owen Carleton

Capitec Bank 1 star review on 2nd June 2025

WhatsApp Number (+ 4 4 73 88 6 97 9 58.) Help Me When I Was Deceived By Online Investment Company

Capitec Bank 1 star review on 20th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I can’t thank Supreme Assets Recovery enough for their dedication and expertise. They turned what seemed like an impossible situation into a success story. Their clear communication and personalized approach made the entire process smooth and stress-free. Truly a lifesaver!” 𝐒𝐮𝐩𝐫𝐞𝐦𝐞 𝐚𝐬𝐬𝐞𝐭𝐬 𝐫𝐞𝐜𝐨𝐯𝐞𝐫𝐲 .𝐨𝐫𝐠 𝐖𝐡𝐚𝐭𝐬𝐀𝐩𝐩— ‪+𝟏 (𝟓𝟎𝟓) 𝟒𝟎𝟐‑𝟎𝟕𝟏𝟒‬”

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Posted 7 months ago

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Posted 7 months ago

“Bad bad customer servive i rather go bsck to fnb bank”

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Posted 7 months ago

“Beware of Tumi from Capitec at the Reef Shopping Center Two years ago, I met Tumi from the Capitec branch at the Reef Shopping Center in Albermale. We became good colleagues as he always helped with my banking. I introduced my business of selling imported goods to him, and he agreed to sell some smartwatches for me. Despite giving him several watches, he never sold any and eventually returned them. Later, he proposed that his nephew sell the watches at the coast. Trusting Tumi, I agreed. However, after weeks of struggling to get my watches back, he returned only two, both in dirty boxes, making them unsellable as new. He promised to pay for the missing watch but failed to do so, despite numerous follow-ups and broken promises. This experience has been incredibly frustrating and feels like a scam. Tumi, working at Capitec, took advantage of his position to deceive me.”

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Posted 7 months ago

“I have being founding it so difficult ever since I have invested all my money on this broker, I never believe that is was a scam, but all thanks to “Mr. SHARON ONEIL for helping me recover all the money that I invested on the this broker. you can also contact them if you are founding it so difficult to withdraw the money that you have invested on any broker or you are being SCAMMED before on any broker, you can also contact them, so there can help you out.. EMAIL : SHARON RECOVERING EXPERTS @ gm aill . c o m”

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Posted 7 months ago

“Capitac treatment for their own customer is like the punishment for sin in the old testament. They paused my account for their own reasons, I went to their branch in Woodstock to fix, they told me I must go back and need proof of residence and proof of work. I must walk from Woodstock to Maitland and walk again to them. It really unfair and unacceptable. I need money to use for taxi. The worst thing is they took their debit money onto my account that I can not do anything. It's really bad”

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Posted 7 months ago

““They look real and very serious until you gave them a try. They will ask you ton of documents to prove your identity until you get tired to do so. They suspended my withdrawals as well as my balance of €6000. Stay away from this investment comapant because they don't allow withdrawal after you invested until I report them and got all my funds back. All thanks to RESORUS.com they have a good consultation and all needed to help you recover your funds a trial will convince you.”

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Posted 7 months ago

“Had a complaint regarding my online banking app, went to the branch. A complaint was logged .It has now been more than a month received no feedback till today. Poor service.”

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Posted 7 months ago

“Subject: Urgent Review of Fraudulent Transactions on Capitec Account To Whom It May Concern, I am extremely disappointed with the service from Capitec Bank. Both of my children bank with Capitec, and on 13 November 2024, an amount of R3,500 was unlawfully deducted from their account. Despite reporting this incident, it has not been resolved, and we have yet to receive a refund. Shockingly, today, 26 November 2024, a further R12,000 was deducted from the same account. This is absolutely unacceptable, especially considering that the first fraudulent transaction remains unresolved. What is even more concerning is that within the past two weeks, three other people we know, who also bank with Capitec, have experienced similar issues. It is alarming that these fraudulent activities persist without proper resolution or prevention measures in place. With the festive season approaching, this situation has caused unnecessary financial stress and frustration. I urge Capitec to prioritize this matter, resolve it promptly, and provide assurance that adequate security measures will be implemented to prevent such incidents in the future. Please treat this matter as urgent. I look forward to your immediate response and resolution. Sincerely, Vicky Pretorius 079 491 3713”

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Posted 7 months ago

“Outstanding Experience with Supreme Assets Recovery ⭐⭐⭐⭐⭐ Supreme Assets Recovery has been a blessing in my life! I had lost a significant amount of money and thought it was gone forever, but their team stepped in and worked tirelessly to recover every penny. Their professionalism, transparency, and dedication were beyond impressive. They made the entire process seamless, explaining everything in detail and keeping me updated regularly. I am truly grateful for their help and expertise. If you’ve lost money and need a reliable team to help you, Supreme Assets Recovery is the best choice. Highly recommended! 𝐒𝐮𝐩𝐫𝐞𝐦𝐞 𝐚𝐬𝐬𝐞𝐭𝐬 𝐫𝐞𝐜𝐨𝐯𝐞𝐫𝐲 .𝐨𝐫𝐠 𝐖𝐡𝐚𝐭𝐬𝐀𝐩𝐩— ‪+𝟏 (𝟓𝟎𝟓) 𝟒𝟎𝟐‑𝟎𝟕𝟏𝟒‬”

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Posted 7 months ago

“At this moment I can't stop thanking the 𝐬𝐮𝐩𝐫𝐞𝐦𝐞𝐚𝐬𝐬𝐞𝐭𝐬𝐫𝐞𝐜𝐨𝐯𝐞𝐫𝐲𝟑𝟖𝟏𝟓@𝐠𝐦𝐚𝐢𝐥.𝐜𝐨𝐦 team cause they helped me recover my money when i thought it was all gone. It all happened based on a review I viewed on how they helped a certain lady recover all her stolen invested capital of 354,000$ which makes me automatically follow up with them and now I am so happy to share their good work to whoever needs it. you can reach them through Email: 𝐬𝐮𝐩𝐫𝐞𝐦𝐞𝐚𝐬𝐬𝐞𝐭𝐬𝐫𝐞𝐜𝐨𝐯𝐞𝐫𝐲𝟑𝟖𝟏𝟓@𝐠𝐦𝐚𝐢𝐥.𝐜𝐨𝐦 Wh-a -ts- A-p-p ‪+54 -9 -3-7-5-1- 4-7‑8-7-4-6‬”

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Posted 7 months ago

““i was sad when i was tricked by them into paying £7000 and i was so worried. I'm grateful to RESORUS.COMwho helped me to recover back my account and the support team were professional and effective in making the process fast.””

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Posted 7 months ago

“I sold my vehicle yesterday and then he paid R50,000 that was our deal , but Capitec Bank said he was recently identified as being involved in suspected fraud ,so they will be placed on hold.... right now I'm sitting without money,it's very unfair...thanks but no thanks”

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Posted 7 months ago

“"Warning: Scammed by capitec Bank But thanks to RESORUS.COM, I recovered my losses! Their expert team fought tirelessly for me, securing a full refund. Grateful for their diligence and professionalism. If scammed, don't give up! RESORUS.COM truly delivers. 5/5 stars. Highly recommended!"”

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Posted 7 months ago

“I will change capitec very soon woo the lines at the atm are always very long sometimes the other atm is not working becouse mostly they have just limited atm new Germany branch is a very busy branch but only 2 atm”

Capitec Bank 1 star review on 19th November 2024

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Posted 7 months ago

““Five months after starting my investment, I began to feel uneasy when I attempted to make my first withdrawal. My account, which held over $70,000, was unexpectedly locked, and I was told to reach out to customer service. Despite my repeated attempts to access my funds, they ignored every request. After confiding in a colleague, they recommended I contact RESORUS.COM. Their team guided me through the process and helped me successfully recover my money.”

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Posted 7 months ago

“Hello, I lost my bank card on Saturday and, upon realising it, I immediately went onto my app to disable the "Tapping Function." Feeling that I had taken precautionary measures, I continued with my day. However, two hours later, I received notifications showing that my card was being used in Hillbrow—a place I rarely, if ever, visit. This was alarming. I rushed to the Capitec branch at Carlton Centre for assistance. The staff member I dealt with provided me with some numbers and what she described as a "case number." After the weekend, on Monday 18th November, I called the bank, expecting solutions. Instead, I encountered a frustrating hour where blame was placed on me for not fully stopping my card. I explained that I did not disable my card entirely because I rely on Apple Pay for transactions. Shockingly, one of the staff members suggested I go to Hillbrow to claim my money back directly from the merchant—essentially asking me to risk my safety. At this point, I’m over the money I lost, but I feel compelled to share this experience to warn others. Capitec’s response was unhelpful, dismissive, and, frankly, alarming. Rather than providing real solutions, they shifted the blame onto me. It is evident that the "Tapping Function" is poorly designed, and implemented without adequate security considerations. The only "security" Capitec offers is hope, and hope is not something you can rely on to protect your finances. Avoid this bank if you value peace of mind and security for your hard-earned money. Take your salary elsewhere to make it through the month without stress.”

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Posted 7 months ago

“I don't wanna talk about it I just want my money ,I hate capitec worse bank ever”

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Posted 8 months ago

“Capitec Westgate at the 1st floor has agents with the worst attitudes. Stinking attitudes. If an agent doesn't want to work they should stay at home. Came to get a new card and was met with a hostile horrible attitude. I'll be changing banks.”

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Posted 8 months ago

“Capitec staff rude and live better rewards is a joke I used the Shell partnership for the live better reward, however on the 10th of October I did not get my reward. I went on WhatsApp to inquire with proof of the transactions both from my transaction list with capitec as well as shell v+ and I was told an incidents logged and I will here within 24-48 hours. I followed up 12 days later as I had heard nothing from them and I was told it takes 7-14 BUSINESS DAYS. It's now the 6th of November and I'm told they cannot confirm when it will be attended to. I then preceeded to request a manager and a Charlize "Supervisor on duty" had absolutely no time for me, said what IT wanted to say and closed the chat. Beaides the lack of competence, the rudeness and unprofessionalism from Charlize takes the cake. Keep your ****** live better nonsense and your rude staff.”

Capitec Bank 1 star review on 6th November 2024

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Posted 8 months ago

Capitec Bank is rated 1.9 based on 329 reviews