Capitec Bank Reviews

Name: Capitec Bank
Rating: 1.94

1.9 Rating 308 Reviews

23 %

of reviewers recommend Capitec Bank

Company Reviews

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Metrics

1.9

Based on 308 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 27%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.9 out of 5

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Capitec Bank 1 star review on 11th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I sold my vehicle yesterday and then he paid R50,000 that was our deal , but Capitec Bank said he was recently identified as being involved in suspected fraud ,so they will be placed on hold.... right now I'm sitting without money,it's very unfair...thanks but no thanks”

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Posted 5 months ago

“"Warning: Scammed by capitec Bank But thanks to RESORUS.COM, I recovered my losses! Their expert team fought tirelessly for me, securing a full refund. Grateful for their diligence and professionalism. If scammed, don't give up! RESORUS.COM truly delivers. 5/5 stars. Highly recommended!"”

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Posted 5 months ago

“I will change capitec very soon woo the lines at the atm are always very long sometimes the other atm is not working becouse mostly they have just limited atm new Germany branch is a very busy branch but only 2 atm”

Capitec Bank 1 star review on 19th November 2024

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Posted 5 months ago

““Five months after starting my investment, I began to feel uneasy when I attempted to make my first withdrawal. My account, which held over $70,000, was unexpectedly locked, and I was told to reach out to customer service. Despite my repeated attempts to access my funds, they ignored every request. After confiding in a colleague, they recommended I contact RESORUS.COM. Their team guided me through the process and helped me successfully recover my money.”

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Posted 5 months ago

“Hello, I lost my bank card on Saturday and, upon realising it, I immediately went onto my app to disable the "Tapping Function." Feeling that I had taken precautionary measures, I continued with my day. However, two hours later, I received notifications showing that my card was being used in Hillbrow—a place I rarely, if ever, visit. This was alarming. I rushed to the Capitec branch at Carlton Centre for assistance. The staff member I dealt with provided me with some numbers and what she described as a "case number." After the weekend, on Monday 18th November, I called the bank, expecting solutions. Instead, I encountered a frustrating hour where blame was placed on me for not fully stopping my card. I explained that I did not disable my card entirely because I rely on Apple Pay for transactions. Shockingly, one of the staff members suggested I go to Hillbrow to claim my money back directly from the merchant—essentially asking me to risk my safety. At this point, I’m over the money I lost, but I feel compelled to share this experience to warn others. Capitec’s response was unhelpful, dismissive, and, frankly, alarming. Rather than providing real solutions, they shifted the blame onto me. It is evident that the "Tapping Function" is poorly designed, and implemented without adequate security considerations. The only "security" Capitec offers is hope, and hope is not something you can rely on to protect your finances. Avoid this bank if you value peace of mind and security for your hard-earned money. Take your salary elsewhere to make it through the month without stress.”

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Posted 5 months ago

“I feel compelled to share my harrowing experience with this investment platform in order to prevent others from falling victim to their deceitful practices. Their security measures are severely lacking and I speak from personal experience. I trusted them with my money, only to have it stolen by them. The sheer incompetence and negligence of this company in safeguarding their clients' funds is outrageous. The customer support is practically non-existent as my attempts to reach out for assistance are met with long wait times, unhelpful responses, or no response at all. In the nick of time TheresachinRecovery INC got involved and made them give me my financial retribution. You can contact them too if you're experiencing similar case Email them : t h e r e s a c h i n 1 2 1 2 @ g m a i l . c o m Call/WhatsApp: + 1 4 3 5 5 0 0 8 3 0 4 TheresachinRecovery INC will give you complete happiness with restoration.”

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Posted 5 months ago

“I don't wanna talk about it I just want my money ,I hate capitec worse bank ever”

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Posted 6 months ago

“Capitec Westgate at the 1st floor has agents with the worst attitudes. Stinking attitudes. If an agent doesn't want to work they should stay at home. Came to get a new card and was met with a hostile horrible attitude. I'll be changing banks.”

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Posted 6 months ago

“Capitec staff rude and live better rewards is a joke I used the Shell partnership for the live better reward, however on the 10th of October I did not get my reward. I went on WhatsApp to inquire with proof of the transactions both from my transaction list with capitec as well as shell v+ and I was told an incidents logged and I will here within 24-48 hours. I followed up 12 days later as I had heard nothing from them and I was told it takes 7-14 BUSINESS DAYS. It's now the 6th of November and I'm told they cannot confirm when it will be attended to. I then preceeded to request a manager and a Charlize "Supervisor on duty" had absolutely no time for me, said what IT wanted to say and closed the chat. Beaides the lack of competence, the rudeness and unprofessionalism from Charlize takes the cake. Keep your ****** live better nonsense and your rude staff.”

Capitec Bank 1 star review on 6th November 2024

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Posted 6 months ago

“Rose Hoover teams provided exceptional service in helping me recover my lost funds from these scam brokers. Their team was highly professional, knowledgeable, and efficient in tracking down my lost money. What stood out was their clear communication and commitment to resolving the issue quickly. They made a daunting process much easier, and their expertise gave me confidence throughout. If you’ve fallen victim to fraudulent brokers, Rose Hoover teams are a trustworthy resource to help you reclaim your money and also get compensated. If you are a victim of a scam kindly contact her via:: Email:: rosehoover 90 ( @ ) gmail . com. WhatsApp:: +1 ( 301 ) ...409... ....2753.......”

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Posted 6 months ago

“Losing my funds was a devastating experience, but Supreme Assets Recovery Team gave me renewed hope. From our first conversation, their team was compassionate, professional, and fully committed to my case. They handled every detail with precision and kept me in the loop at each stage, making me feel secure throughout the process. Thanks to their expertise and relentless efforts, I was able to recover my lost funds. I’m beyond grateful for their dedication and can’t recommend them highly enough to anyone in need of recovery assistance. W-h-a -ts -A-p-p: ‪+54 -9 -3-7-5-1- 4-7‑8-7-4-6‬ Email: 𝐬𝐮𝐩𝐫𝐞𝐦𝐞𝐚𝐬𝐬𝐞𝐭𝐬𝐫𝐞𝐜𝐨𝐯𝐞𝐫𝐲𝟑𝟖𝟏𝟓 At 𝐠𝐦𝐚𝐢𝐥. 𝐜𝐨𝐦”

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Posted 6 months ago

“I have being founding it so difficult ever since I have invested all my money on this broker, I never believe that is was a scam, but all thanks to "Mrs, Morris Meihua" for helping me recover all the money that I invested on the this broker. you can also contact them if you are founding it so difficult to withdraw the money that you have invested on any broker or you are being SCAMMED before on any broker, you can also contact them, so there can help you out.. EMAIL :: (morrismeihua @ gmail.com) ......WHATSAPP:: + 1 (559) _214 _{9914). They are so fast and reliable 100% sure.”

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Posted 6 months ago

“What a joke, been struggling for days to get a new card fir my business (prev mercantile) keep sending secure messages and no positive outcome. WHERE IS THE CEO TO DEAL WITH THIS? I WANT HIM TO EXPLAIN WHY!! Going to put this on all other social media platforms hoping he will respond.... otherwise I will take my businesses somewhere else and take out all the card machines of capitec in my store.”

Capitec Bank 1 star review on 27th October 2024

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Posted 6 months ago

“Your Consultant are very rude, especially the one located at pumlani mall, inside the mall”

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Posted 6 months ago

“The support from M E R S E Y H I P .C O M and their committed team was instrumental in preventing the complete loss of my assets. Even with my prior knowledge, I was misled into registering and investing $6,000 on their fraudulent website. M E R S E Y H I P .C O M played a crucial role in guiding me through the process of filing a fraudulent case against them, resulting in the total recovery of my investment. I would like to express my sincere gratitude to M E R S E Y H I P .C O M.”

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Posted 6 months ago

“Fraudulent transactions have been going off on my bank account. These are recurring. The bank's stance? No, we will not reverse the transactions even though I explained that in the past they did this because it's a matter between creditor and debtor. Now they say the ONLY way I can resolve this is to get a new account. This after many many years of having the same account. Do they even understand the implications? I thought Capitec was the frontrunner in service and protection of its clients. The lady at my Fourways Crossing branch was also quite unhelpful. Unacceptable. I expect my bank to protect me.”

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Posted 6 months ago

“On the 17 October 2024 I bought a blue voucher using my Capitec app, never received the pin and Capitec was contacted. Was told that they were experiencing technical difficulties and it will be sorted within 24hrs. 48hrs later contacted them again and they were still trying to fix it. 72hrs later they claimed to have fixed the problem. Received voucher but it would not load. Contacted Capitec and was told to contact Blue voucher, did that and was told that Capitec had requested voucher to be cancelled in order for them to do a refund.b Contacted Capitec again refund will be done in 24hrs. It's now 168hrs later and still no refund. Have Contacted Capitec 15 times since the 17th and every person has a different story and promise. Worst Bank ever.”

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Posted 6 months ago

“Supreme Assets Recovery was instrumental in helping me recover my funds after being scammed by dishonest brokers. Their team was incredibly skilled and persistent, guiding me through the recovery process with clear communication and support. They handled everything with professionalism, ensuring that I was informed of progress every step of the way. What seemed like a hopeless situation turned around thanks to their expertise. I highly recommend Supreme Assets Recovery to anyone who has lost money to scam brokers – they are reliable, effective, and truly care about their clients’ outcomes. Sᴜᴘʀᴇᴍᴇ ᴀssᴇᴛs ʀᴇᴄᴏᴠᴇʀʏ.ᴏʀɢ WʜᴀᴛsAᴘᴘ- ‪+𝟷 (𝟻𝟶𝟻) 𝟺𝟶𝟸‑𝟶𝟽𝟷𝟺‬”

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Posted 6 months ago

“Important Information Alert! Have you been lured into investing your hard-earned money only to face a devastating scam? My experience with Capitec Bank turned into a nightmare after I was scammed out of £310,900 across three trades. But there's hope! After months of stress and despair, I successfully recovered my money with the help of professionals. If you're in need of assistance, I highly recommend contacting their agent at MONEIORECLAIM.COM. They are experts in asset recovery and can help you reclaim what's rightfully yours. Remember: Stay informed, stay vigilant. Protect your investments and don't let scammers win! Share this information with others who might need it too.”

Capitec Bank 1 star review on 21st October 2024

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Posted 6 months ago

“After 3 successful trades, I got scammed £250,000 cumulatively. I will advise you all not to invest your hard earned money on capitec bank, It’s all façade as they lure you into investing a lot of money and then steal it at once. I got help to fight back hard till I recovered my money after months of agony and depression. I am willing to share my experience with other victims who might need help. Contact Rose Support. (rose_hoover_90_@_gmail_._com) . They are professionals and helped me get my assets back. All thanks to rose once again. Whatsapp:: +1 660-233-3165”

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Posted 6 months ago

Capitec Bank is rated 1.9 based on 308 reviews