Capitec Bank Reviews

Name: Capitec Bank
Rating: 1.85

1.9 Rating 364 Reviews

20 %

of reviewers recommend Capitec Bank

Company Reviews

Questions

Metrics

1.9

Based on 364 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 27%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5

Visit Website

Write Your review

Tell us how Capitec Bank made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Capitec Bank 3 star review on 26th June 2025

Ayesha

Capitec Bank 2 star review on 12th June 2025

Owen Carleton

Capitec Bank 1 star review on 2nd June 2025

WhatsApp Number (+ 4 4 73 88 6 97 9 58.) Help Me When I Was Deceived By Online Investment Company

Capitec Bank 1 star review on 20th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a complaint regarding my online banking app, went to the branch. A complaint was logged .It has now been more than a month received no feedback till today. Poor service.”

Helpful Report

Posted 1 year ago

“Subject: Urgent Review of Fraudulent Transactions on Capitec Account To Whom It May Concern, I am extremely disappointed with the service from Capitec Bank. Both of my children bank with Capitec, and on 13 November 2024, an amount of R3,500 was unlawfully deducted from their account. Despite reporting this incident, it has not been resolved, and we have yet to receive a refund. Shockingly, today, 26 November 2024, a further R12,000 was deducted from the same account. This is absolutely unacceptable, especially considering that the first fraudulent transaction remains unresolved. What is even more concerning is that within the past two weeks, three other people we know, who also bank with Capitec, have experienced similar issues. It is alarming that these fraudulent activities persist without proper resolution or prevention measures in place. With the festive season approaching, this situation has caused unnecessary financial stress and frustration. I urge Capitec to prioritize this matter, resolve it promptly, and provide assurance that adequate security measures will be implemented to prevent such incidents in the future. Please treat this matter as urgent. I look forward to your immediate response and resolution. Sincerely, Vicky Pretorius 079 491 3713”

Helpful Report

Posted 1 year ago

“Outstanding Experience with Supreme Assets Recovery ⭐⭐⭐⭐⭐ Supreme Assets Recovery has been a blessing in my life! I had lost a significant amount of money and thought it was gone forever, but their team stepped in and worked tirelessly to recover every penny. Their professionalism, transparency, and dedication were beyond impressive. They made the entire process seamless, explaining everything in detail and keeping me updated regularly. I am truly grateful for their help and expertise. If you’ve lost money and need a reliable team to help you, Supreme Assets Recovery is the best choice. Highly recommended! 𝐒𝐮𝐩𝐫𝐞𝐦𝐞 𝐚𝐬𝐬𝐞𝐭𝐬 𝐫𝐞𝐜𝐨𝐯𝐞𝐫𝐲 .𝐨𝐫𝐠 𝐖𝐡𝐚𝐭𝐬𝐀𝐩𝐩— ‪+𝟏 (𝟓𝟎𝟓) 𝟒𝟎𝟐‑𝟎𝟕𝟏𝟒‬”

Helpful Report

Posted 1 year ago

“At this moment I can't stop thanking the 𝐬𝐮𝐩𝐫𝐞𝐦𝐞𝐚𝐬𝐬𝐞𝐭𝐬𝐫𝐞𝐜𝐨𝐯𝐞𝐫𝐲𝟑𝟖𝟏𝟓@𝐠𝐦𝐚𝐢𝐥.𝐜𝐨𝐦 team cause they helped me recover my money when i thought it was all gone. It all happened based on a review I viewed on how they helped a certain lady recover all her stolen invested capital of 354,000$ which makes me automatically follow up with them and now I am so happy to share their good work to whoever needs it. you can reach them through Email: 𝐬𝐮𝐩𝐫𝐞𝐦𝐞𝐚𝐬𝐬𝐞𝐭𝐬𝐫𝐞𝐜𝐨𝐯𝐞𝐫𝐲𝟑𝟖𝟏𝟓@𝐠𝐦𝐚𝐢𝐥.𝐜𝐨𝐦 Wh-a -ts- A-p-p ‪+54 -9 -3-7-5-1- 4-7‑8-7-4-6‬”

Helpful Report

Posted 1 year ago

““i was sad when i was tricked by them into paying £7000 and i was so worried. I'm grateful to RESORUS.COMwho helped me to recover back my account and the support team were professional and effective in making the process fast.””

Helpful Report

Posted 1 year ago

“I sold my vehicle yesterday and then he paid R50,000 that was our deal , but Capitec Bank said he was recently identified as being involved in suspected fraud ,so they will be placed on hold.... right now I'm sitting without money,it's very unfair...thanks but no thanks”

Helpful Report

Posted 1 year ago

“"Warning: Scammed by capitec Bank But thanks to RESORUS.COM, I recovered my losses! Their expert team fought tirelessly for me, securing a full refund. Grateful for their diligence and professionalism. If scammed, don't give up! RESORUS.COM truly delivers. 5/5 stars. Highly recommended!"”

Helpful Report

Posted 1 year ago

“I will change capitec very soon woo the lines at the atm are always very long sometimes the other atm is not working becouse mostly they have just limited atm new Germany branch is a very busy branch but only 2 atm”

Capitec Bank 1 star review on 19th November 2024

Helpful Report

Posted 1 year ago

““Five months after starting my investment, I began to feel uneasy when I attempted to make my first withdrawal. My account, which held over $70,000, was unexpectedly locked, and I was told to reach out to customer service. Despite my repeated attempts to access my funds, they ignored every request. After confiding in a colleague, they recommended I contact RESORUS.COM. Their team guided me through the process and helped me successfully recover my money.”

Helpful Report

Posted 1 year ago

“Hello, I lost my bank card on Saturday and, upon realising it, I immediately went onto my app to disable the "Tapping Function." Feeling that I had taken precautionary measures, I continued with my day. However, two hours later, I received notifications showing that my card was being used in Hillbrow—a place I rarely, if ever, visit. This was alarming. I rushed to the Capitec branch at Carlton Centre for assistance. The staff member I dealt with provided me with some numbers and what she described as a "case number." After the weekend, on Monday 18th November, I called the bank, expecting solutions. Instead, I encountered a frustrating hour where blame was placed on me for not fully stopping my card. I explained that I did not disable my card entirely because I rely on Apple Pay for transactions. Shockingly, one of the staff members suggested I go to Hillbrow to claim my money back directly from the merchant—essentially asking me to risk my safety. At this point, I’m over the money I lost, but I feel compelled to share this experience to warn others. Capitec’s response was unhelpful, dismissive, and, frankly, alarming. Rather than providing real solutions, they shifted the blame onto me. It is evident that the "Tapping Function" is poorly designed, and implemented without adequate security considerations. The only "security" Capitec offers is hope, and hope is not something you can rely on to protect your finances. Avoid this bank if you value peace of mind and security for your hard-earned money. Take your salary elsewhere to make it through the month without stress.”

Helpful Report

Posted 1 year ago

“I don't wanna talk about it I just want my money ,I hate capitec worse bank ever”

Helpful Report

Posted 1 year ago

“Capitec Westgate at the 1st floor has agents with the worst attitudes. Stinking attitudes. If an agent doesn't want to work they should stay at home. Came to get a new card and was met with a hostile horrible attitude. I'll be changing banks.”

Helpful Report

Posted 1 year ago

“Capitec staff rude and live better rewards is a joke I used the Shell partnership for the live better reward, however on the 10th of October I did not get my reward. I went on WhatsApp to inquire with proof of the transactions both from my transaction list with capitec as well as shell v+ and I was told an incidents logged and I will here within 24-48 hours. I followed up 12 days later as I had heard nothing from them and I was told it takes 7-14 BUSINESS DAYS. It's now the 6th of November and I'm told they cannot confirm when it will be attended to. I then preceeded to request a manager and a Charlize "Supervisor on duty" had absolutely no time for me, said what IT wanted to say and closed the chat. Beaides the lack of competence, the rudeness and unprofessionalism from Charlize takes the cake. Keep your ****** live better nonsense and your rude staff.”

Capitec Bank 1 star review on 6th November 2024

Helpful Report

Posted 1 year ago

“Rose Hoover teams provided exceptional service in helping me recover my lost funds from these scam brokers. Their team was highly professional, knowledgeable, and efficient in tracking down my lost money. What stood out was their clear communication and commitment to resolving the issue quickly. They made a daunting process much easier, and their expertise gave me confidence throughout. If you’ve fallen victim to fraudulent brokers, Rose Hoover teams are a trustworthy resource to help you reclaim your money and also get compensated. If you are a victim of a scam kindly contact her via:: Email:: rosehoover 90 ( @ ) gmail . com. WhatsApp:: +1 ( 301 ) ...409... ....2753.......”

Helpful Report

Posted 1 year ago

“Losing my funds was a devastating experience, but Supreme Assets Recovery Team gave me renewed hope. From our first conversation, their team was compassionate, professional, and fully committed to my case. They handled every detail with precision and kept me in the loop at each stage, making me feel secure throughout the process. Thanks to their expertise and relentless efforts, I was able to recover my lost funds. I’m beyond grateful for their dedication and can’t recommend them highly enough to anyone in need of recovery assistance. W-h-a -ts -A-p-p: ‪+54 -9 -3-7-5-1- 4-7‑8-7-4-6‬ Email: 𝐬𝐮𝐩𝐫𝐞𝐦𝐞𝐚𝐬𝐬𝐞𝐭𝐬𝐫𝐞𝐜𝐨𝐯𝐞𝐫𝐲𝟑𝟖𝟏𝟓 At 𝐠𝐦𝐚𝐢𝐥. 𝐜𝐨𝐦”

Helpful Report

Posted 1 year ago

“What a joke, been struggling for days to get a new card fir my business (prev mercantile) keep sending secure messages and no positive outcome. WHERE IS THE CEO TO DEAL WITH THIS? I WANT HIM TO EXPLAIN WHY!! Going to put this on all other social media platforms hoping he will respond.... otherwise I will take my businesses somewhere else and take out all the card machines of capitec in my store.”

Capitec Bank 1 star review on 27th October 2024

Helpful Report

Posted 1 year ago

“Your Consultant are very rude, especially the one located at pumlani mall, inside the mall”

Helpful Report

Posted 1 year ago

“The support from M E R S E Y H I P .C O M and their committed team was instrumental in preventing the complete loss of my assets. Even with my prior knowledge, I was misled into registering and investing $6,000 on their fraudulent website. M E R S E Y H I P .C O M played a crucial role in guiding me through the process of filing a fraudulent case against them, resulting in the total recovery of my investment. I would like to express my sincere gratitude to M E R S E Y H I P .C O M.”

Helpful Report

Posted 1 year ago

“Fraudulent transactions have been going off on my bank account. These are recurring. The bank's stance? No, we will not reverse the transactions even though I explained that in the past they did this because it's a matter between creditor and debtor. Now they say the ONLY way I can resolve this is to get a new account. This after many many years of having the same account. Do they even understand the implications? I thought Capitec was the frontrunner in service and protection of its clients. The lady at my Fourways Crossing branch was also quite unhelpful. Unacceptable. I expect my bank to protect me.”

Helpful Report

Posted 1 year ago

“On the 17 October 2024 I bought a blue voucher using my Capitec app, never received the pin and Capitec was contacted. Was told that they were experiencing technical difficulties and it will be sorted within 24hrs. 48hrs later contacted them again and they were still trying to fix it. 72hrs later they claimed to have fixed the problem. Received voucher but it would not load. Contacted Capitec and was told to contact Blue voucher, did that and was told that Capitec had requested voucher to be cancelled in order for them to do a refund.b Contacted Capitec again refund will be done in 24hrs. It's now 168hrs later and still no refund. Have Contacted Capitec 15 times since the 17th and every person has a different story and promise. Worst Bank ever.”

Helpful Report

Posted 1 year ago

Capitec Bank is rated 1.9 based on 364 reviews