Capitec Bank Reviews

Name: Capitec Bank
Rating: 1.93

1.9 Rating 330 Reviews

22 %

of reviewers recommend Capitec Bank

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1.9

Based on 330 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 27%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5

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Capitec Bank 3 star review on 26th June 2025

Ayesha

Capitec Bank 2 star review on 12th June 2025

Owen Carleton

Capitec Bank 1 star review on 2nd June 2025

WhatsApp Number (+ 4 4 73 88 6 97 9 58.) Help Me When I Was Deceived By Online Investment Company

Capitec Bank 1 star review on 20th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was defrauded of $120,000, which was a terrible experience. notified the bank and closed each and every account. Police report filed; FCA notified of anti-fraud. They discover a gap in the law requiring them to reimburse their clients for the money. In order to look into my loss, I opened a CASE VIA the KEZOOK. They gave me a satisfactory offer after they ACCEPTED helping me get my money back. I am providing this information because I am aware of how challenging this circumstance can be. They When I ask the scammers to restore MY lost money, they initially refuse to comply with the process. The matter is then investigated at various levels, and KEZOOK FILED A FRAUDULENT CASE AGAINST THEM TO HELP ME RECOVER MY LOST MONEY. an adjacent bar. USE THIS PLATFORM TO CONTACT THEM: www. kezook. com”

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Posted 1 year ago

“Capitec allowed debi check that i declined.”

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Posted 1 year ago

“Scam and robbery from capitec..declined policy claim with invalid reasons...you eat hard earned people's money...i hate this Bank with all my heart ...You are soo pathetic ..you such liars and scamers..you should be ashamed”

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Posted 1 year ago

“Fraudsters at capitec kokstad branch...declined claim of the deceased they told it has lapsed but not within 31 days ...A client deceased now they tell me that i renewed my policy contract on the day he died but i had to renew it after I've seen that they did not deduct the money from my bank acc...cruelty and fraud from this Bank”

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Posted 1 year ago

“Only gullible people "invest" money with dodgy websites with no known business, no reputation etc. No address also a very bad trust index, many bad reviews on the Internet, domain is less than 6 months old, the owner of the domain name is hidden, it's a short life expectancy domain. All thanks to galwayreliance.com they help me recoup my funds...”

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Posted 1 year ago

“Good day Capitac i called capitac customer care and i spoke to mzi while i was explaining he hanged up on me and lot of unauthorized transactions are happening on my account then you find someone like mzi who doesn't care about customer complaints”

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Posted 1 year ago

“Someone please explain to me if I am overreacting or not... This morning (02/01/2023) just after 09h00,I deposited R8k+ st an ATM in Woodmead Retail Park. The ATM screen read "Transaction Cancelled", and spat out my business card. Went immediately into the branch so that they could assist me. We sat on the line until 11h00 only to be told the matter takes 7-14 days to be investigated and resolved. The thing that comes to mind is, what happens to my bills for the 7-14 days that Capitec thinks is a good enough timeline to resolve a matter such as mine? Is there no batch close on each end of business to see how much was in excess to what Capitec has records for? For a matter that I have nothing to do with, this whole thing is nonsensical! That's Capitec's ATM not mine. You just need to release my money and fix the error on your end. And dare I see one response saying "we have escalated your query and have given feedback..." The matter here is 7-14 days, which is totally unacceptable.”

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Posted 1 year ago

“ATM deposits at norwood branch never work so they can charge you more inside the bank. On the one day a week they do work the queue is so long it would take over an hour to make a deposit. Staff couldn’t care less when complaining about their lack of maintenance.”

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Posted 1 year ago

“Capitec Buss, block your account, and even when they receive the Fica documents as requested, to get the account operating again takes for ages. Worst decission ever made to make use of them. The Buss section should go and learn from the normal Capitec.”

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Posted 1 year ago

“My internet banking was hacked and the smses weren't coming through that money was going out my account. Reported to fraud department, still waiting 8 months later for Capitec to give an update and give me my money back. The tracking number doesn't even exist anymore for me to track it. Disgusting service and over 10 grand gone.”

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Posted 1 year ago

“I deposited 20K to a Capitec ATM on Saturday. While counting the cash it went out of order. I've been waiting for the investigation since then. Its festive season and I'm down 20 grand!!! Give me my money and close my account while you're at it.”

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Posted 1 year ago

“You guys are by far the worst bank ever to deal with not only that you guys are thiefs take money and then lie to say it's been refunded then require me to prove I have not received it . Definitely not a bank I ever want to deal with again. Still waiting 2 months later”

Capitec Bank 1 star review on 20th November 2023

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Posted 1 year ago

“Capitec bank is useless shame. I requested a proof of payment for a payment that doesn’t appear on my statement but I used their app,I told them I need it as soon as possible. I was promised it will be sent to me after 72 hours, after 72 hours still the was nothing. I went to the branch after 7 days the consultant told me she requested it and promised to send it the very same day and she didn’t. Now I have to go back again just for a proof of payment, capitec has poor client service.”

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Posted 1 year ago

“Just spoke to one of the consultants named Andiswa. Girl was so rude and not even helpful. I honestly not happy with Capitec bank. Very bad service they offer to clients!!”

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Posted 1 year ago

“So now Capitec decide where you spend your money im changing banks you cannot do a paypal payment or pay internationally bery bad service my money i can choose to spend where i want !!!”

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Posted 1 year ago

“I am utterly disappointed with Capitec, since last month I have Dropbox deducting money from my Acc and when I called they said they can’t reverse the money. Now I keep losing R430 from this. Even the app doesn’t have the option to report fraud. Capitec system is poor!!”

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Posted 1 year ago

“Capitec should sort out the banking app, I bought electricity once only to receive 2 tokens and charged twice. Then after contacting Capitec I was informed that they are not able to reverse it even though it is the Capitec app that caused the problem. Capitec ur banking app is a mess!! I was informed by an agent to contact the municipality, but to make matters even worse now I am able to log into the Capitec app but when trying to view the tokens that the app purchased twice on my behalf it just freezes and I cant get the token numbers to try and sort out the mess the app caused. The only thing Capitec says is "Sorry for the inconvenience" , but you know what other debit orders don't understand that the Capitec app malfunctioned and there is not enough money now. Why am I the one to sort out the mess the app caused???”

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Posted 1 year ago

“Not reliable,don’t trust it zero star where are you??”

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Posted 1 year ago

“I’m so annoyed with this bank. I transferred money to wrong person and I called immediately, and they said they can’t help me because I am the one who transferred the money. After that they keep on the line to contact the person and come back to me to say, oh we can’t reverse the payment because it’s his account. Not continuing with this bank and I suggest people watch out for their money cz this bank has no interest in its clients. Very much annoyed”

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Posted 1 year ago

“I reported a fraud incident 30 mintutes after a made the deposit. I was told by the consultant that I can only open a case if the money is still available. Whilst holding on the line , the consultant called the third party bank to advise them of the incident. I was told that the money is available and the account has been frozen. 3 Months later I was advised that the money has been withdrawn within a period of two days. How is this possible if I reported 30minutes after the incident? Absolutely dismal service.I am going to escalate this matter.”

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Posted 1 year ago

Capitec Bank is rated 1.9 based on 330 reviews