“Well the department of Fraud should just be cancelled because one thing for sure is they don't do their job. They very quick to say they cant assist no can they retrieve your money , yet they request you to open a case at the police station come with a case number as a form of investigation and now you up and down with the police for nothing. i lost 9000 from fraud of which the people that where doing the fraud are using a capitec business account. Im very hurt by the service and for all the time i spent up and down with the police trying to solve a dead end case.”
“Worst bank in the world bn waiting for 3 days for a international payment nothing has bn done useless bank I'm pulling out as soon as I get a chance slow and unreliable”
“I wish there is an option to give a ZERO star. Capitec Customer Care line is an absolute waste of time to phone. And their WhatsApp option is even worse. They might as well just delete the WhatsApp service alltogether, because their BOT knows nothing. You cannot do anything on the WhatsApp line at all. I have been trying for 4 HOURS to speak to a person in their Legal Department. And nobody picks up the phone. All I hear is irritating music that eventually stops playing after 30 minutes. When you try to call the Legal Department directly on 021 941 2230, a machine tells you that "your call cannot be completed right now. Please hang up and try again later". HOW MUCH LATER CAN A PERSON CALL YOU???? Disgusted client.”
“Awful service, holding back monies for no reason
Randy Roberts from Capitec is useless at his job no communication. Jannie Please sort out your staff.”
“Biggest Con Artists Ever.
You make arangements to pay back your loans they exept it and then 3 months down the line they take 3 payment in the same month. 2 times full instalements and the arrangement amounts 3xepted by them. And whennyou phone them they simply say they have th3 right to take as much money as they want to bring the loans back on date and that the agreed arrangement is to small to pay back. Now they leave me in a possition werw i cant feed my family or even get tonwork.”
“Please and please flee from this bank they are nothing but a scam, they ripped me $40,000 after making complains they never solved my challenge. 𝗜 𝗥𝗘𝗖𝗢𝗩𝗘𝗥𝗘𝗗 𝗠𝗬 𝗠𝗢𝗡𝗘𝗬 𝗪𝗜𝗧𝗛 𝗧𝗛𝗘 𝗛𝗘𝗟𝗣 𝗢𝗙 MADACOVI. CO”
“I purchased a card machine and after telling the salesman everything about the company etc that the director passed an suggested let's open a new account he still did the wroung thing an know I am sitting with a problem where my money is locked in a holding account they don't want to release my money
I dont know how to move forward with this matter”
“I will advice you to stay away from this people they will sweet mouth you and got you invest and you will not be able to withdraw thanks to MADACOVI. CO they Retrieve my funds back with the profits Stay away!!! from them..”
“Everything I enter my password there's 'something wrong' or 'my password it's wrong' though it's the same one I've been using. It's so impractical to us this. I don't like it at all. I just want to shut it down.”
“Hi I am very disappointed with Capitec Bank, they just giving our banking details to Clientele without consulting with us. I never agreed with Clientele to deduct or even applied for a policy but they just informed me that I am now a client of theirs and that they will deduct from my capitec account. Stop being giving permission just to any dick, Tom and jerry to take our hard earned money. And then you refuse to stop that deductions, no man I'm tired...”
“If you're having problems withdrawing money or if you've been duped by a trading platform, go to madacovi.co for help. They helped me get my money back in a couple of days. You can return your proof and documentation to madacovi.co, just like I did, and receive a complete refund of your money within a few days.”
“It's been a 'month now trying to get my account to be opened because of the R3500 my brother sent me they keep saying they suspect fraud they are investigating.we provided all requested documents but still they keep asking same documents over and over. Luckily I changed my salary to other bank but my savings are stuck at Capitec it's clear they are trying to rob me now.”
“Trying since 9am for assistance to transfer funds internationally, ot is now 15h45, still no reply to emails, calls cut six times, staff chewing food when you call the helpline, get put through to the wrong person three times, lost over R70 000.00 on forex due to staff at Capitec not doing their work but merely sitting at their desk to kust collect a salary, two staff in particular Siphiwe Sicwebu and Eli Fernandes who do not return emails. My business is affected by your POOR performance”
“Im very irate at this moment. I need to take out a loan but was rejected due to Capitec that think i cant have a loan because to them i wont be able to live on my currrent expences. I really do need this money because i currently have medical expenses due to my child being sick. Im a single mommy and its really difficult for me. so im really really irate...i do have a loan with Capitec and not one month did i not pay....”
“I try calling the help centre for a whole 2 weeks no answer. The phone just keep ringing that irritating song. Funny enough with every transaction I make I must put in my pin every debit order I have to accept but when it comes to you money being stolen or for fraud they don't ask you pin but they let fraudsters take your money and when you call them they don't answer I'm changing banks infect my whole team. So useless”
“Iam a really irate customer or rather disgruntled. I was told yesterday that if the debit order is placed on an account where my salary is being paid in, I will not be able to make any arrangements by a consultant named Azola who reports to Charlene. To my astonishment, the previous consultants I spoke with were unaware that I was receiving my salary from a different bank account. They also had no concerns regarding the source of the debit order as long as I abided by the agreement.
I then asked for my call to be escalated since I was getting any jog from this consultant, and to this day, I haven't heard from her line manager Charlene. In certain instances, I had to escalate a case, but the team leader never called. I promise that your index statistics will drop if you continue to provide this kind of customer service.
In addition, when I asked this unprofessional consultant to provide me with her last name and the last name of the team leader, she refused and informed me about the absurd Popia Act. If so, how were Lindi Mpipi and Bekezela Mthembu able to provide me with their details?
There was an incident on April 2nd when a consultant spoke to me in an extremely arrogant and unprofessional manner. To this day, the situation remains unresolved. The precedence has set by manages, therefore it makes perfect sense why these untrained consultants believe it's acceptable to talk to clients in any case. I would transfer my loan if I really could to a different bank that is able to serve its customers with value and respect because your customer service is so poor.
In conclusion I want answers from Azola's manger as to why I cannot be debit from a different account that's my salary is not paid into.”
