“My card was stolen and the person used my money, all Capitec did was do you need another card, demanding money for the card there was nothing did about my stolen money, they said there nothing they can do about.”
“The capitec app always has these "planned maintenance" around 1am and 3am where the app is unavailable. It is very upsetting, because first of all, why isnt there any notificatio, email or pop up to say that the app will be offline... It just is off for no apparent reason, and most of the time there is little to no changes!”
“My account was blocked on Wednesday incident#**********35. I went to the bank only to be told that there was *****ulent money transferred into my bank account OK granted I adhered to all their demands where I needed to submit certified documents confirming that the money that came into my account was as a result of the car i sold. The issue is I now have to follow up with the bank regarding the status of my account, which has been unfruitful and had to deal with *********** employees at the branch in Protea Glen, only today I had a Lungi who took the initiative to call the forensic department to find out what could be the delay in their feedback seeing that all docs are submitted. They told her. PLEASE LISTEN TO THIS! "they are waiting for documents from the VICTIM meaning the dealership to also send their documents. My question was if they don't send these documents then what? At this point I have 3days without money, I cannot access my salary, my debit order can't go through. Who is going to pay for all these penalties? Who is going to refund me for the time I have wasted skipping work to do affidavits and certifying documents? Who will reinstate me at my job if I lose my job because of the time I'm beginning to take off from ,work unnecessarily. Why didn't capitec detact this *****ulent money before it came into my account? At this point I would like to move all my funds from this **** of a bank and by the way the dealership you are saying sent *****ulent funds is waiting for a letter confirming these allegations as this is defamation their business let's see how far you get with that. A case has been opened so far with the dealer and I will definitely get my lawyers to take up with the *********** forensic department but as for me I'm taking my money somewhere else.”
“Sent money to the wrong account, the persons phone has been off ever since and my money is still on the account. All the tell me is they can't reverse it, I must open a case against the person they can't even provide me with their details, like there's no fraud happening here I just want my money back”
“It's the worst experience of my life. Poor customer service coupled with no calls to update or respond to numerous calls. It's an insult to modern banking and the employees are poorly trained if at all and worst of all is there credit mobile service they never call u back and you need to spend a small fortune on airtime to get info and smallest amount of perspective. Avoid them at all cost ie Hershel Teeling the worst team leader and down right pathetic. Save yourself the frustration and bank elsewhere”
“Dear CEO Gerrie Fourie and Capitec Forex Management,
We urgently seek your assistance with a delayed international payment to our Capitec Bank account. Despite assurances of a 3-7 day processing time, it has been over 15 working days. As per Nedbank, they have released the funds on their side. This delay has caused immense hardship, jeopardizing our home payment and children's education. We've reached out multiple times for a resolution but to no avail. Our family is in distress, and we implore you to intervene promptly. Your swift action and empathy in this matter would be greatly appreciated. Thank you for your attention.
Best Regards,
Cohen contact number 0794177576”
“If the was a -10 I would give this bank, I queried the unauthorised Vodacom debit order and cancelled it about two months ago, they never bothered to get back to me nor action it. I guess it is mass banking hence the extremely poor service.”
“Was at the branch Sam Ntuli Mall Katlehong from 11h20 it's now 14h29 not assisted. Consultants are going in and out without attending clients. Other consultants are just stationed chit chatting”
“The lady at Capitec Branch Preller Walk,assisting my mother sorting out a eft payment error she made on a RCS account SLEPT infront of my mother while she was on the call with RCS. Never in my life had I seen that it is OK to sleep infront of a customer!!!”
“What ever you save on transaction cost and admin fees you will lose on Airtime when you want to query transactions etc. Turnaround time with feedback can take WEEKS. Rather bank with more professional banks.”
“Capitac bank its a nightmare they have too much hidden charges and if you go to ask about it oh god!! They know how to lie about it. WORSE BANK EVER!!!”
“We paid R10000 into Sameone business account wich it was capitac to capitec but guy he didn't receive the money.
When we visit to there Branch they say money is pending untill to day, been week aready waiting for they call
Please guys don't use or keep money more than R3000
And those who is using capitec better change it”
“We want to open a business account for our small business. First time, no response and no contact. Second time got the account registered now the bank states we have to put 700,00 in the account to activate it. Went to the bank, 15/03/2024 and was told that the systems were off and that they would call me. Still haven't received a call and we explained that we don't want to re-register. We don't want another account number, we want to keep the one from the registration. What bad customer service is this? No call backs, no emails, no feedback. Sick and tired of bad customer service. Must I take my business somewhere else?”
“The service at the branches is good but limited. The response from the Client Care is consistently bad, unfriendly and useless. The agents are arrogant bossy and couldn't care at all about the client or their problem. The systems are pathetic and they say it can't be change. A new IT consultant is definitely recommended. Should one ask to speak to a manager one is told they can't put you through as they do not have any manager's number. Managers all seem to build a protective wall around themselves, so they don't have to deal with complaints or do anything about improving service. They are drawing fat salaries, why look for work. A truly disgusting bank.”
“You change your app, you pause account, you make it impossible le for someone living overseas to keep their Capitec account! As long as you are making money from the account it is fine! I cannot afford another £1000 to come sort out your admin insufficiencies. I am horrified at your actions or rather inaction and very poor customer service!”
