Capitec Bank Reviews

Name: Capitec Bank
Rating: 1.92

1.9 Rating 332 Reviews

22 %

of reviewers recommend Capitec Bank

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1.9

Based on 332 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 27%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5

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Capitec Bank 3 star review on 26th June 2025

Ayesha

Capitec Bank 2 star review on 12th June 2025

Owen Carleton

Capitec Bank 1 star review on 2nd June 2025

WhatsApp Number (+ 4 4 73 88 6 97 9 58.) Help Me When I Was Deceived By Online Investment Company

Capitec Bank 1 star review on 20th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Second month in a row now were wages have not been released. Phoned the bank Saturday morning 24 September 2022 they very quick to say its not there fault but service is defiantly becoming worse, I work for a large company all wages were paid on Friday everybody received there pay from different banks including Tyme bank that only started yesterday. Weekly wages that get paid on a Friday always used to reflect for the guys same day usually no later that 20H00 now it only reflects on the Saterday,Capitec there is a problem do something about it.I will be contacting standard bank today and have all wages changed for the guys transferred to standard bank”

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Posted 2 years ago

“Very terrible service at capitec, I can hear lot of people give praises to this terrible bank, wait until you get scammed, I have been waiting for 3 months now, nobody is taking my case serious.”

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Posted 2 years ago

“I am currently overseas Capitec informed me to get a new card and an internet dongle for internet banking. Anyway so they debit my account block my previous card and tell me that you now have a new card and you may send somebody to collect your card just send an the person's Identity document. hahaha guess what my sister went today to collect my card just then being refused to collect it how crazy is that? Very very very bad service at Capitec they dnt even deserve a one star rating they should get half a star”

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Posted 2 years ago

“Capitac service just bad, firstly my replacement card was not working and now my *120 can't transfer money. Gikigiki no notifications anymore. I just regret for being part of capitec😏😏😏”

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Posted 2 years ago

“Long ques….. few ATM’s ….. What’s wrong with this bank? Or do you enjoy the sight of people on long lines everyday ? Come on man you can do better….. this is pathetic .”

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Posted 2 years ago

“I am ntokozo thabethe contact number 0713786995 had problem with capitec they locked my account and soon I call capitec was told its because someone paid me with fraudulent money! My question to them is where do I feet in to their problem with their client using stolen or fraudulent money? I was told money came to my account last month meaning july 2022 and my account get frozen august 2022. I visited branch was told another date and different amount. They give me new story after they said I must go to do affidavit with the police. Capitec does not care about their client. Meaning anyone who put money in my account I should ask where did particular individual where do they get thier money from. Thats horrible service”

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Posted 2 years ago

“Poor service, as well as the bank network is always offline.”

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Posted 2 years ago

“👀WTF is going on at Capitec and why are customers not being updated 2x or 3x per 24-hr day❓The mobile and internet banking systems have been down for 3 days now, with ZERO reassurances from the CEO or his incompetent management team‼️”

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Posted 2 years ago

“If my app does not run by tomorrow im taking my bank account to a other bank cant belive whats happening i cant do nothing with my account cos i dont have an card and only used tha app but now im without money for 3 days already”

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Posted 2 years ago

“This morning I went to Splash Sentra to draw money at the ATM inside the store, but was unable to, then I went to our Spar again I could not draw money. Yet on the sides of the ATM'S, it says you can withdraw Cash. My question . what is the point of having an ATM, if you cannot withdraw cash or deposit money. I am NOT impressed.”

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Posted 2 years ago

“Worst bank ever , terrible service . They don’t know what they are doing .”

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Posted 2 years ago

“the app does not workon my hauwei nova y70plus.i wennt to the bank twice only to be told there is many of us with the same issue with the new hauwei phones and its been over a month they have not got a solution for this,and i know its been over a month because when you are downloading the app on app gallery the sampe complain goes down over a year now.Now i cant even use the app i hv to be standing in the rediculous queues.Im definately closing my acount after over 16 years with capitec this is honestly pathetic.”

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Posted 2 years ago

“I have applied for a credit card machine, after several calls and emails, I still have not received anything, I am a new customer at Capitec, and are regretting my decision to become your client, very very poor service indeed!”

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Posted 2 years ago

“The capitec ATM's located at Kenako Mall in Gqeberha are advertised to be operating 24 hours but at 6 am they are closed this is an inconvenience. This place is full of security, you can do betterr”

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Posted 2 years ago

“Hi My name is matodzi Tshilambavhunwa 1731414593 I have an account with Capitec Bank and I'm very unpleased about Capitec Bank the service it's very poor I've logged a complaint from the 07/06/2022 regarding the Debi check activated against my account from company called Just Bridge I filled the affidavit from the branch North gate assisted by Given I've been doing follow up till today I phone customer care department which Loyiso Ncedo his the one who's busy with the process but I'm not getting any respond,I was waiting for his call today as I was advised that he call me.ive Neve received any call I've send email which it's not be responded too...I'm very disappointed with the bank that I can't trust with my money which the are failing to assist it's very disturbing in a away that I've been going up and down even phoning waisting my time which none of the consultant are unable to assist please try to get professional consultant to assist with such things I need a clarity please when ever I phone to do follow up I'll be told that the case it's been referred to relevent department which they will call me...but they don't call or I'll be told that the case it's been closed...””

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Posted 3 years ago

“I am very disappointed at capitec client service , i applied for a personal loan on the 01/06/2022 which i obviously qualified for. i was then asked to forwards proof of supporting documents which i obviously. I then did not receive any feedback as to receiving my documents , if anything they did not receive anything . STRANGE! I called in on the 8th and i asked that i send the documents again which i did. called in again after two days and was told my application status had expired . i sent throw a number of emails to get called back with feedback as how that happened and still nothing. I obviously now have to do another application which will obviously have an impact on my credit profile, and guess what? i now got declined ! great! so ridiculous . I am definitely moving my banking somewhere else, the incompetency here is Unmatched !”

Helpful Report

Posted 3 years ago

“Hi I'm very unpleased about Capitec Bank the service it's very poor I've logged a complaint from the 07/06/2022 regarding the Debi check activated against my account from company called Just Bridge I filled the affidavit from the branch North gate assisted by Given I've been doing follow up till today I phone customer care department which Loyiso Ncedo his the one who's busy with the process but I'm not getting any respond,I was waiting for his call today as I was advised that he call me.ive Neve received any call I've send email which it's not be responded too...I'm very disappointed with the bank that I can't trust with my money which the are failing to assist it's very disturbing in a away that I've been going up and down even phoning waisting my time which none of the consultant are unable to assist please try to get professional consultant to assist with such things I need a clarity please when ever I phone to do follow up I'll be told that the case it's been referred to relevent department which they will call me...but they don't call or I'll be told that the case it's been closed...”

Helpful Report

Posted 3 years ago

“Greetings..i applied for a loan from fast loan earlier today but the loan took more time than expected and they say i have to review my account to receive my loan immediately”

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Posted 3 years ago

“Atms are forever not working... Jabulani mall the worst of all... 12 Atms but only 2 Atms work Hai suka marn nxa”

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Posted 3 years ago

“I made a loan,sent my docs,received the agreement and then Capitec called to say that my loan was declined because my company was not valid.”

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Posted 3 years ago

Capitec Bank is rated 1.9 based on 332 reviews