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Car Audio Centre Reviews

4.4 Rating 4,029 Reviews

85 %

of reviewers recommend Car Audio Centre

Company Reviews

Product Reviews

4.4

Based on 4,029 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0330 320 5050

Email:

sales@caraudiocentre.co.uk

Location:

29 Bridlesmith Gate,
Nottingham
Nottinghamshire
NG1 2GR

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Car Audio Centre 5 star review on 11th April 2024

Car Audio Centre 5 star review on 26th November 2023

Robert Scott-Wilson

Car Audio Centre 5 star review on 15th September 2023

Car Audio Centre 5 star review on 13th January 2023

Car Audio Centre 5 star review on 7th January 2023

Car Audio Centre 1 star review on 3rd January 2023

Car Audio Centre 1 star review on 3rd January 2023

29

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Royal Mail still haven’t delivered the product they have sent it to the wrong delivery office and haven’t managed to correct it so still without product!!! Lease note this review is regarding the delivery and Royal Mail helpline, not car audio direct helpline”

Posted 2 years ago

“No delivery information given at all beyond email saying dispatched. Delivery left in external store without ringing bell or leaving card (and we were in). Suspect it was Hermes who are currently useless here. Haven't installed the radio yet, hopefully the kit is better than the delivery service. Can't answer the 'who made delivery' question as I have no idea.”

Posted 2 years ago

“Initial order was handled as expected, then a £500+ order is nice to have when I knew what I wanted! After sales was okay although fitting the frame took some perseverance. Sadly, issues with the radio frequency following installation by my auto electrician were ignored. I bought a new FM aerial, poor reception then a new DAB aerial which still gives an intermittent service. 3 visits to try and get the signal issues resolved costing more than I hoped. CAC have not replied to my last 3 emails.”

Posted 2 years ago

“I haven’t yet received my order, it’s been almost a week”

Posted 2 years ago

“Aftersales support was zero. I wanted to fit a Pioneer head unit to a Honda Insight and was told I needed only one lead, A week later 4 unanswered emails and support from the cable manufacturer, I resolved the fitting. No thanks to CAC”

Posted 2 years ago

“Service was ok but product was rubbish! They should de-list rather than sell something not fit for purpose. Although they did allow me to return.”

Posted 2 years ago

“C/S/Advisor was a bit abrupt, and the price of the lead was very dear and delivery charge was a bit high. It cost me £37 when the same lead and delivery 18 months ago cost me £20. When trying to get this point across to the Advisor , he wasn't interested.”

Posted 2 years ago

“Item was good as described what I was disappointed with was the excuse the not next day blaming covid and delays and unwillingness to refund "next-day" on the invoice if you cannot deliver remove it or reword "next-day"”

Posted 2 years ago

“Road Angel reimbursed subscription in 1 day. Road Angel use Car Audio Centre to handle their hardware distribution and returns. Car Audio Centre took 3 weeks and 3 phone call chases to make reimbursement for hardware return made on same day as subscription cancellation.”

Posted 2 years ago

“Order a set of InPhase 5x7" speakers. When they arrived the box was correct but when I opened it I had one 5x7" speaker and one round 6" speaker. I contacted them and I just got an email saying send to this address and use this label, from the returns manager. No apology or explanation. I then asked if I would get a replacement set or a refund and I haven't received a response. As I have had no response I cant buy another set as they may send a replacement instead of a refund and then ill have two sets. Delivery was fast, customer service is very poor. I would have given one star but because they sent a returns label I went to two. Wont be buying from here again, I mean who wants two different size speakers??”

Posted 2 years ago

“The fuse does not reach far enough into the fuse box to make contact.”

Posted 2 years ago

“This was my first order from Car Audio Centre and in general the service was good but the product was not suitable for purpose. I ordered a Connects2 CT23FT21 Double Din Facia which was advertised for suitable for a 2021 Fiat Ducato. It requires major alterations to fit and even then it’s not secure. I did contact CAC and they admitted having to suggest cutting parts off. In fairness to CAC an alternative was suggested but I had no confidence in this part fitting. I have contacted CAC direct suggesting they need to contact Connects2 as this item is not suitable for 2021 Fiat Ducato. Photo attached shows the lugs and parts I had to cut off.”

Posted 3 years ago

“really sad, used this place before and the speakers were great. Did an order a week ago and had to throw the speakers away after 24 hours, for some reason they just distorted and only worked when pushed down yet they weren’t even under/over powered. Maybe come back in the future”

Posted 3 years ago

“Box was smashed by dpd, the bubble wrap would have helped a bit better wrapped around the head unit rather than stuffed down one side. The head unit works but I wouldn't buy from them again. It also took over 24 hours to respond to a simple question which they then posted on their website instead of actually replying to my email which meant I couldn't follow up on their pretty useless answer. Now I'm being mythered to leave a review at 9pm on a Saturday evening.”

Posted 3 years ago

“I ordered a replacement SD card For my snooper trucker satnav on Friday . later that day i received a email ."your order has been dispatched. (Great i thought. ) On Saturday email from royal mail We've received your parcel. Delivery is due: Monday(What a terrific service). NO because 7 days later it has still not arrived. 3 phone calls to supplier. I have been told give it a few more days. Will i ever fet it.??????”

Posted 3 years ago

“I have v 1.1 of the roadangel pure speed camera warning. When I had a call saying that v2 was available, I took up the offer. It arrived on time. However, the replacement still showed v 1.1 on the box. I checked with them, v1.1 on the box is what they call v2. They agreed to accept return, but would not cover cost. I have returned the item 3 days ago, at a cost of £10, and now awaiting the refund.”

Posted 3 years ago

“Cannot comment on quality of the product I’ve bought , as 8 days later I still haven’t received it . COVID has slowed things down but it should be 8 days”

Posted 3 years ago

“Paid for next working day delivery it took 4 days”

Posted 3 years ago

“I have now received two emails asking what I think about my purchase and it still hasn’t arrived. If the delivery time said two weeks I wouldn’t be worried but as it was 2-4 days now I’m a bit curious. I understand it’s the Christmas period but a little more information on package estimation times and delivery would be helpful:(”

Posted 3 years ago

“Ordered on the 3rd with 2-4 day delivery, received on the 9th .. Products good quality”

Posted 3 years ago

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Car Audio Centre is rated 4.4 based on 4,029 reviews