Car Audio Centre Reviews

Name: Car Audio Centre
Address: 29 Bridlesmith Gate, Nottingham, Nottinghamshire
Rating: 4.41

4.4 Rating 4,029 Reviews

85 %

of reviewers recommend Car Audio Centre

4.4

Based on 4,029 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0330 320 5050

Email:

sales@caraudiocentre.co.uk

Location:

29 Bridlesmith Gate,
Nottingham
Nottinghamshire
NG1 2GR

Write Your review

Tell us how Car Audio Centre made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Car Audio Centre 5 star review on 11th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The process of buying it was easy and simple but unfortunately when the item turned up it wasn't the one that was being advertised on the website so it's been sent back for a refund”

Helpful Report

Posted 6 days ago

“This place (Tooting Branch),reminds me of the old Maplins shops...,every time you walk out the shop you feel a bit ripped off!. I had intentions of using this local store to buy most of my up-grade gear for a recent car purchase as I wanted personal opinions on what to buy rather than rely on line, but I'm not sure I'll be spending anymore there as I felt mildly patronised today and a bit fleeced. On a previous occasion I bought a head unit,when opened looked more like ex-display than brand new and was therefore not worth top asking price but I didn't know that til I opened it for fitting weeks later...less than impressed. Disappointing really.”

Helpful Report

Posted 6 days ago

“Ordered a JVC single din mechles head unit, when the item was delivered, it was clear from the packaging and the head unit itself that this was not a new stereo but a used item. Possibly a return or an ex demonstration unit as the display screen was covered in surface scratches and the box had been resealed prior to delivery. Now alot of messing around to send back and wait 14 days for a refund. Clearly NO quality control on what's being sent out to customers, and a very abrupt response to the email questioning the quality of the product delivered. Have used this company previously in the past, won't be using them again!”

Helpful Report

Posted 1 month ago

“Ordered a fitting kit for a Saab 9-3 2008 plus a Kenwood stereo. Email arrived after payment had been taken to say radio was out of stock and would I like a cheaper non brand one instead? Correct radio then arrived 2 days later when I ignored the email? The amplifier retention interface made by Connects2 does not work correctly - creates a lot of noise through the speakers. I emailed the company to register this but received no reply. The companies returns policy costs are so prohibitive that it is not financially viable to return the parts even if they had responded. I would never use this company again!”

Helpful Report

Posted 2 months ago

“Was sent the wrong patch lead to the one I ordered, and the steering wheel controls don't work correctly. Box was also very damaged but thankfully there was no damage to the products.”

Helpful Report

Posted 3 months ago

“Delivery was 24 hours later than agreed.”

Helpful Report

Posted 7 months ago

“They sold me the wrong item and a pain trying get the proper item sent mine back waiting for the right one”

Helpful Report

Posted 7 months ago

“Placed order online and delivery promised within a week but turned out not in stock so took weeks to arrive. Had to ring a couple of times due to limited communication from car audio.”

Helpful Report

Posted 8 months ago

“Ok, we all get things wrong, it’s how you deal with mistakes that show quality. I ordered a head unit and fitting kit for my vehicle. Price was good, and it arrived quickly. However, when I looked at what I’d received, it was wrong. I’d been sent the wrong adaptor for my head unit (bought in the same purchase and arrived in the same box). Also, no free gift (not so bothered about that, but don’t offer if you’re not going to supply). I double checked what I’d ordered, double checked the advice I’d been given, and sure enough, it was the wrong adaptor put in the package. I contacted customer services Friday morning, chased half way through the day to confirm I’d got the wrong adaptor, no reply till Monday. The advice was to contact a store to confirm it was the wrong part, which I did and the store confirmed it after phone call, email and another phone call. To deal with it quickly, I had to buy another fitting kit (another £80), and return the wrong one for a refund. They couldn’t send out the wrong part on its own, and didn’t want to do an exchange without receiving the wrong part first. I bought another kit, again it arrived quickly (again no free gift). However, fitting it today and this time the aerial adaptor is wrong. I’ve checked again, and sure enough I’ve selected the right van, correct original head unit etc. should be a double Fakra, I have been sent a single. I’ve ordered one from another store as I can’t be bothered with the run around, sorry.”

Helpful Report

Posted 8 months ago

“My Pure One hardly locks onto a satellite unless i perform a Pin-Reset. After contacting Road Angel they have offered to replace the item. The service team there are prompt to reply and helpful. After performing a Pin Reset on my device then it would work very well and i would consider it to be an excellent piece of equipmemt, if i didn't have to go through the Pin-Reset process every time i wanted to use it.”

Helpful Report

Posted 8 months ago

“Hindsight - Should of shopped around, could of saved £40 - £50 and the saturday delivery at £25 seemend expensive but i could be wrong”

Helpful Report

Posted 11 months ago

“unable to do aretu”

Helpful Report

Posted 1 year ago

“One of the item was not in stock. Order supposed to be on Tuesday ( paid £9.99 for next day delivery). I called them on Wednesday to ask when I can expect the order. Been told that one of the item is not in stock so they can cancel order or ship what they have.Eventually received items on Thursday not on Tuesday and still was charged £9.99 for next day delivery and been refunded £10 for the item that was part of the bundle but wasn't in stock when it costs £16 everywhere else. Not great experience. Won't be shopping there again.”

Helpful Report

Posted 1 year ago

“Ordered Monday, no tracking, no communication, no delivery all week. Really poor. It’s easy to promise it all online and another thing to actually do the job. Regrettably I’d rather pay a bit more from a more established online seller and have the peace of mind it will turn up on time and be properly informed and updated.”

Helpful Report

Posted 1 year ago

“Took 5 days for them to dispatch my item . Beyond poor”

Helpful Report

Posted 1 year ago

“Unfortunately the item I ordered was faulty and not working.”

Helpful Report

Posted 1 year ago

“Unfortunately the item I ordered was faulty and not working.”

Helpful Report

Posted 1 year ago

“You ask for a review when after a week I still haven’t received my order”

Helpful Report

Posted 1 year ago

“I've had a Snooper dash cam for 6 years and it broke. I was made to feel like a valued customer when they knocked £20 off a new one. But the very next day after I ordered they gave the same deal to everyone. So basically I'm not rewarded for been a loyal customer. Wish I'd gone elsewhere now.”

Helpful Report

Posted 1 year ago

“Still waiting for my order”

Helpful Report

Posted 1 year ago

Car Audio Centre is rated 4.4 based on 4,029 reviews