Car Audio Centre Reviews

Name: Car Audio Centre
Address: 29 Bridlesmith Gate, Nottingham, Nottinghamshire
Rating: 4.40

4.4 Rating 4,311 Reviews

85 %

of reviewers recommend Car Audio Centre

4.4

Based on 4,311 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0330 320 5050

Email:

sales@caraudiocentre.co.uk

Location:

29 Bridlesmith Gate,
Nottingham
Nottinghamshire
NG1 2GR

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Car Audio Centre 5 star review on 26th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order a set of InPhase 5x7" speakers. When they arrived the box was correct but when I opened it I had one 5x7" speaker and one round 6" speaker. I contacted them and I just got an email saying send to this address and use this label, from the returns manager. No apology or explanation. I then asked if I would get a replacement set or a refund and I haven't received a response. As I have had no response I cant buy another set as they may send a replacement instead of a refund and then ill have two sets. Delivery was fast, customer service is very poor. I would have given one star but because they sent a returns label I went to two. Wont be buying from here again, I mean who wants two different size speakers??”

Helpful Report

Posted 3 years ago

“The fuse does not reach far enough into the fuse box to make contact.”

Helpful Report

Posted 4 years ago

“This was my first order from Car Audio Centre and in general the service was good but the product was not suitable for purpose. I ordered a Connects2 CT23FT21 Double Din Facia which was advertised for suitable for a 2021 Fiat Ducato. It requires major alterations to fit and even then it’s not secure. I did contact CAC and they admitted having to suggest cutting parts off. In fairness to CAC an alternative was suggested but I had no confidence in this part fitting. I have contacted CAC direct suggesting they need to contact Connects2 as this item is not suitable for 2021 Fiat Ducato. Photo attached shows the lugs and parts I had to cut off.”

Helpful Report

Posted 4 years ago

“really sad, used this place before and the speakers were great. Did an order a week ago and had to throw the speakers away after 24 hours, for some reason they just distorted and only worked when pushed down yet they weren’t even under/over powered. Maybe come back in the future”

Helpful Report

Posted 4 years ago

“Box was smashed by dpd, the bubble wrap would have helped a bit better wrapped around the head unit rather than stuffed down one side. The head unit works but I wouldn't buy from them again. It also took over 24 hours to respond to a simple question which they then posted on their website instead of actually replying to my email which meant I couldn't follow up on their pretty useless answer. Now I'm being mythered to leave a review at 9pm on a Saturday evening.”

Helpful Report

Posted 4 years ago

“I ordered a replacement SD card For my snooper trucker satnav on Friday . later that day i received a email ."your order has been dispatched. (Great i thought. ) On Saturday email from royal mail We've received your parcel. Delivery is due: Monday(What a terrific service). NO because 7 days later it has still not arrived. 3 phone calls to supplier. I have been told give it a few more days. Will i ever fet it.??????”

Helpful Report

Posted 4 years ago

“I have v 1.1 of the roadangel pure speed camera warning. When I had a call saying that v2 was available, I took up the offer. It arrived on time. However, the replacement still showed v 1.1 on the box. I checked with them, v1.1 on the box is what they call v2. They agreed to accept return, but would not cover cost. I have returned the item 3 days ago, at a cost of £10, and now awaiting the refund.”

Helpful Report

Posted 4 years ago

“Cannot comment on quality of the product I’ve bought , as 8 days later I still haven’t received it . COVID has slowed things down but it should be 8 days”

Helpful Report

Posted 4 years ago

“Paid for next working day delivery it took 4 days”

Helpful Report

Posted 4 years ago

“I have now received two emails asking what I think about my purchase and it still hasn’t arrived. If the delivery time said two weeks I wouldn’t be worried but as it was 2-4 days now I’m a bit curious. I understand it’s the Christmas period but a little more information on package estimation times and delivery would be helpful:(”

Helpful Report

Posted 4 years ago

“Ordered on the 3rd with 2-4 day delivery, received on the 9th .. Products good quality”

Helpful Report

Posted 4 years ago

“My order has not arrived yet!”

Helpful Report

Posted 4 years ago

“Operator never told me of a £7.95 postage so come as a surprise when checked CC bill . My order was posted Saturday it’s now Wednesday still has not arrived considering postage was expensive not happy.”

Helpful Report

Posted 4 years ago

“Poor service unhelpful staff”

Helpful Report

Posted 4 years ago

“I was looking for Purple Rain wheel cleaner. Everywhere around £10 for 500ml. I thought I was buying a 1L bottel for £15 plus £5 shipping. When it turned up I realised I had paid £20 for 500ml. Way too expensive, won't use again”

Helpful Report

Posted 4 years ago

“Car radio fm transmitter, bought to play music from my phone through radio, although couldn't get to work with bluetooth, it appears the bluetooth will only handle phone calls and you have to plug a aux cable in to play music. I have had a fm transmitter previously that cost less but worked with bluetooth.”

Helpful Report

Posted 4 years ago

“Ordered a head kit on a Thursday got a confirmation it had been sent, looked on royal mail tracking and no part had been sent yet the email said it had...three phone calls later and was told the part would not be available the next week, that's would make it over two weeks! But the people I spoke with were very helpful and friendly, and a refund was offered. Hope I was a one off event and not the main. Had to look elsewhere for my part.”

Helpful Report

Posted 4 years ago

“Bought pioneer speakers, ts-a1600c came in a damaged box with no manual and no seal. couldn’t be bothered to return it as the speakers were in fair working order. But wouldn’t consider them a valuable upgrade on my Vauxhall corsa D speakers. Overall didn’t have a good experience!”

Helpful Report

Posted 4 years ago

“The return and replace that was meant to happen didn't they just refunded me the money.... Thanks for nothing and very rude on the phone would not recommend to anyone”

Helpful Report

Posted 4 years ago

“Purchased a KENWOOD stereo off you and wanted itv fitted, wasn’t very helpful and there was two of us that purchased these ! Had to go elsewhere! Obviously not wanted to fit , sad really”

Helpful Report

Posted 4 years ago

Car Audio Centre is rated 4.4 based on 4,311 reviews