Name: Carethy
Rating: 1.38

“The price of the products is quite low and attractive. My first experience with Carethy was great, from product selection, delivery and perfect condition. The second experience did not go so well because after 5 days of the estimated delivery time, I received an email stating that 2 products were not available. Still, customer support indicated products in the same category, so I could choose another one.”

Helpful Report

Posted 4 years ago

Hello, Thank you very much for sharing your experience. We´re glad to hear that even if the products were not available you were able choose alternatives which equally satisfy your needs. Enjoy your Carethy products and see you soon on our website! Kind Regards, Carethy team

Posted 4 years ago

“my Carethy-Order PHA-AE-2007252039279C7 was cancel and I am still waiting for my refund It is really very very very bad Company.”

Helpful Report

Posted 4 years ago

Good morning, We apologize for the delay in refunding. This one was made today and will be available in your bank account in the next 24/48 hours. Thank you for your patience, See you soon at Carethy

Posted 4 years ago

“Where is my refund , you are the worst company”

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Posted 4 years ago

“Placed an order on in august 2019 and didnt get the order but I'still haven't recieved my refund. Carethy just keep lying. Its a fraud/scam don't order anything. The first order will be deliver on time but if you order again you won't recieve your package or your money back.”

Helpful Report

Posted 4 years ago

Good morning, We´re sorry for the inconvenience caused. We kindly ask you to send us the required information so that we can complete this refund for you via bank transfer. Since this information was not yet provided we were not able to process your refund. Thank you for your understanding. Sincerely, Carethy Team

Posted 4 years ago

“Absolutely disaster, no stock no refund.”

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Posted 4 years ago

“Fraudulent Company, should be ashamed of yourselves. I am still awaiting a refund after many months. It appears you have ongoing “technical issues “ that allows you to take peoples payments but doesn’t allow you to process a refund. !! Disgraceful company.”

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Posted 4 years ago

Good morning Bev, We apologize for the delay in refunding. I was informed that this one was made on 16/09/2020. Thank you for your patience and understanding, Carethy Team

Posted 4 years ago

“Absolutely disgusting company. Seems everyone is having the same issue as me with them robbing you of money with no items ever being sent. Emailed to say no stock so I can order something else or have points blah blah, i requested a refund and surprise surprise, no refund and keep fobbing me off that they have technical issues and why would it ever take 14 working days to refund, SCAMMERS, AVOID AT ALL COSTS!! Now going through my credit card company to get my money back, thank god for credit card cover!”

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Posted 4 years ago

“FRAUD COMPANY!!!! I did not receive my order and after claiming my refund they say their system is failing and I have not been receiving answers from real people, just bots. I wish I had read the reviews before. I can’t believe this website it’s still working!!!!”

Helpful Report

Posted 4 years ago

Good morning, We apologize for the delay in refunding. This one was made yesterday and will be available in your bank account in the next 24/48 hours. Thank you for your patience, See you soon at Carethy

Posted 4 years ago

“My one experience with this company has been good. I ordered DAOfood Plus capsules on Aug. 16, 2020. I got a notice the next day saying my order had been shipped. Then I came here to this site and read all the reviews saying it's a scam company and orders are never fulfilled. So I thought I got stiffed for $60 (with shipping). But 3 and a half weeks later, the product showed up. And that really is not unreasonable time for a parcel from Spain to Canada. They had estimated delivery to take just 10 days. And in fact it took 24 days. But it arrived, and that's the important thing! I will order from them again if I like this product and need more.”

Helpful Report

Posted 4 years ago

Hi Kim, Thanks a lot for sharing your experience. We are happy to hear that you received your parcel and that you´re satisfied with our service. We´re already working on the improvement of our overseas shipping logistics. Thank you for your trust and we hope to see you soon at Carethy. Regards, Carethy Team

Posted 4 years ago

“Biggest Scam website. Please please do not buy anything from them. My order had got cancelled due to not in stock issue. They persuaded me to buy something similar from their website for which I refused and asked them to cancel my order. They cancelled it and said I would get my refund with 14 working days. It has been over a month and I have not received my refund. Their customer service is pathetic and they are giving lame excuses as their payment system suffered failure and my refund would be processed soon. They dont give any ETA on the same . Apparently I just checked the reviews and a lot of people are suffering. I wish I had checked these reviews before itself. Anyway, i am following up with my Bank and lawyer on this issue. The company is registered in Spain. I have also sent a mail to their domain registrar. I will be taking legal action against them”

Helpful Report

Posted 4 years ago

Good morning, First of all we´re sorry for the inconvenience caused. We assure you that we´re not a scam website and that we have plenty of satisfied customers who can prove this. We apologize that we were not able to send you the products which happened because of an unexpected lack of stock. After checking with our customer service we found that your refund was completed on 16/09/2020. Sincerely, Carethy Team

Posted 4 years ago

“HERE IS WHAT YOU DO WHEN YOU GET SCAMMED BY CARETHY! Worked for me. Try it out for yourself. 1) use the contact on their page to ask for cancellation and a refund 2) after they reply, they’re going to try and sell you more products with a code or the story of 2 weeks before they refund you. 3) write back and demand your money up to 48 hours or you’re gonna contact the bank. 4) write a negative review stating that there is a delay in refunds and you still didn’t get your money back. They only take care of the TrustPilot reviews, so write on TrustPilot in the general English version, as well as your country’s version. 5) they reply to negative reviews about refunds quickly, maybe up to 3-4 days. After they reply, they will send you an email that your money has been refunded. It will take another 2 or so days for that money to be back on your account. Good luck”

Helpful Report

Posted 4 years ago

Hi there, Thank you for taking the time to share your experience with other customers however we don´t think that all these steps are necessary in order to receive a refund since we have signifacally improved our response time so that this type of issues don´t happen again. Sincerely, Carethy Team

Posted 4 years ago

“HERE IS WHAT YOU DO WHEN YOU GET SCAMMED BY CARETHY! Worked for me. Try it out for yourself. 1) use the contact on their page to ask for cancellation and a refund 2) after they reply, they’re going to try and sell you more products with a code or the story of 2 weeks before they refund you. 3) write back and demand your money up to 48 hours or you’re gonna contact the bank. 4) write a negative review stating that there is a delay in refunds and you still didn’t get your money back. They only take care of the TrustPilot reviews, so write on TrustPilot in the general English version, as well as your country’s version. 5) they reply to negative reviews about refunds quickly, maybe up to 3-4 days. After they reply, they will send you an email that your money has been refunded. It will take another 2 or so days for that money to be back on your account. Good luck”

Helpful Report

Posted 4 years ago

Hi there, Thank you for taking the time to share your experience with other customers however we don´t think that all these steps are necessary in order to receive a refund since we have signifacally improved our response time so that this type of issues don´t happen again. Sincerely, Carethy Team

Posted 4 years ago

“LIARS, SCAMMERS FRAUD I wish I had read the reviews beforehand. Yesterday, I received my package, which was empty!!!! How are these people getting away with this. DO NOT BUY FROM THIS COMPANY. They take your money and then send empty packages. I am so shocked about how quickly it was to get robbed by Carethy.”

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Posted 4 years ago

“Again I have just realised I have received several different reference numbers for my order so therefore none of them are accepted on the Carethy Website. I cannot print the words I have for this company so I'll be polite SCAMMERS....”

Helpful Report

Posted 4 years ago

Hi Deborah, We are really sorry for the inconvenience caused. We are not sure what could have been the issue that prevented the message to be sent. Since we receive hundreds of emails every day we can assure you that the contact form is working correctly. Please note that it is also important that you add the email address which was used by your purchase. You can also contact our customer service via sending an e-mail to info@carethy.net, in this case please include the reference number of your order in the e-mail. Sincerely, Carethy Team

Posted 4 years ago

“DO NOT use this company. They will take your money, not contact you and then not deliver your item. As good as stealing. I am still waiting for an item and have no response from them. Absolutely dreadful.”

Helpful Report

Posted 4 years ago

Good morning, We apologize for the delay in refunding. This one was made today and will be available in your bank account in the next 24/48 hours. Thank you for your patience, See you soon at Carethy

Posted 4 years ago

“THIEVES! SCAMMERS! LIARS! That is what this company is. They took my money only to tell me 2 weeks later no stock. Offered me points or a refund. I opted for a full refund... this is when the bs started. Technical issues, 14 days waiting period, IT issues bla bla bla! They are a disgrace for the world. They are thieves and nothing less. STAY AWAY!!”

Helpful Report

Posted 4 years ago

Good morning, We apologize for the delay in refunding. This one was made on 17/09/2020. Thank you for your patience, See you soon at Carethy

Posted 4 years ago

“Ordered in July, waited four weeks, enquired and was offered refund or 10% on another order. Requested refund about six times now. No refund and it’s mid September. I’m not going to stop haunting them. Seems to be their MO. Don’t use them!!”

Helpful Report

Posted 4 years ago

Good morning, We apologize for the delay in refunding. This one was made on 10/09/2020. Thank you for your patience, See you soon at Carethy

Posted 4 years ago

“I wish i had read the reviews earlier. As I read they keep doing it the same way. I ordered products, I got information they were out of stock, I was promised refund but after weeks their only information is they have technical problems sending money. READ REVIEWS before buying anything. I'm not going to leave it like this. It's not only about money. Being cheated is frustrating.”

Helpful Report

Posted 4 years ago

Good morning, We apologize for the delay in refunding. This one was made today and will be available in your bank account in the next 24/48 hours. Thank you for your patience, See you soon at Carethy

Posted 4 years ago

“Disgraceful, received incorrect order after waiting 3 week , no refund or reply, I'm not finished with this company yet.”

Helpful Report

Posted 4 years ago

Good morning, We deeply regret the inconvenience caused to your order. One of our agents is fixing this problem and will inform you by email. Thank you for your understanding and patience, Best regards, Carethy Team

Posted 4 years ago

“I ordered from them in March and still have not received my goods, sent loads of emails only to be told that there is a problem and the money will be refunded...still nothing!!!!! DO NOT BUY FROM THIS COMPANY”

Helpful Report

Posted 4 years ago

Good morning, We apologize for the delay in refunding. This one was made today and will be available in your bank account in the next 24/48 hours. Thank you for your patience, See you soon at Carethy

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Carethy Reviews