Carethy Reviews

Name: Carethy
Rating: 1.38

1.4 Rating 1,052 Reviews

9 %

of reviewers recommend Carethy

Company Reviews

Questions

Metrics

1.4

Based on 1,052 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

+34851 000 530

Email:

experience@carethy.net

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“can someone please help me. I wish I read this before placing an order with this company. since 5 months ago I ordered something with them and I have not received it. searched this company and can't believe reading this. This is a big SCAM!!! where is the police to close this company!!”

Helpful Report

Posted 4 years ago

“A scam, no product received, no refund and then when you chase, guess what, they’re having “IT issues”, avoid”

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Posted 4 years ago

“Ordered & paid for Schwarzkopf crystal hair shine on 15/6/20. Now the 19/8/20 still hasn't arrived. Have contacted & no answer. Disappointing service, stay away from this company. Just a rip off.”

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Posted 4 years ago

“I've never experienced anything like this! Completely unacceptable way to do business. I too submitted an order back in March but cancelled immediately due to the shipment coming from Spain and I could not wait that long. It's been 6 months and I am still waiting for my refund. I received exactly the same responses as another reviewer below. Still to this day I have not received my refund.”

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Posted 4 years ago

“In April 2020 my wife placed an order with Carethy. It is now mid August and the order has not been received. I have contacted the company via emails on at least 5 occasions since and requested that they re-send the order. All we have received is promises that it is being processed. Promises mean nothing in my opinion. Actions speak louder than words. Send the goods or give us a refund and not points as you have suggested. Would I recommend this company? I don't think so based on how this has been handled.”

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Posted 4 years ago

“Appalling 'business'. Submitted an order in March - we're now in August- and I'm still waiting for my refund after eventually being told that the courier lost it. That was after over a month of nonsense emails and them trying to fob me off. Since finally agreeing to refund me, and me waiting 3 weeks so far for refund, they are now telling me they had a technical issue and will refund asap. I have no doubt I'll have to email them again. Avoid at all costs.”

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Posted 4 years ago

“Horrible company, very bad experience. It’s been three months since they supposed to refund my money. They lie, make excuses. IT issues. I don’t believe I will ever get it. Total scam, stay away.”

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Posted 4 years ago

Helpful Report

Posted 4 years ago

“Placed an order 2 weeks ago before I read the reviews and was extremely nervous after. Happy to say my order has just arrived. Taking away one star as packaging is a little damaged but products are intact.”

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Posted 4 years ago

“Horrible experience. They never send the package and they are saying the will refund me but money is not arriving back into my account... They say they are having IT issues. I will never again but on this company. SUCH A AWFUL SERVICE!!”

Helpful Report

Posted 4 years ago

“I cancelled my order on the 24/07/2020 and they asked to wait within 14 days to get my refund. Time is overdue and nothing from them. Sent them another emails and they said they will contact me ASAP. Sounds like I have to wait forever. I wonder why a website or business like this still exist? THIS BUSINESS IS SCAM AND RUBBISH. Stay thousand miles from them. Disgusting more than Covid 19.”

Helpful Report

Posted 4 years ago

“This company is a total fraud and they need to be shut down , I placed an order on the 15th July after reading the reviews I cancelled they said that was ok two days later they decided to charge me when emailing them they said my money would be refunded within 15 days still waiting and all they keep saying is IT issues I have now lodged a complaint with Australian authorities.”

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Posted 4 years ago

“I have not received my product yet. It has ben over a month. The tracking just stops. I am furious!”

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Posted 4 years ago

“All I can say is avoid this company they are a terrible company to deal with and dont answer emails. I waited 3 months for a reply about a product which I never received.Luckily I paid with paypal and it was only when I contacted papal that I got a reply saying the product was not available and would I like a different one?well after waiting 3 months first time I most deffinately declined.I had already purchased through Amazon received in 5 days. I got a refund all down to paypal.This is my experience so in my opinion shop Amazon avoid Carethy. Trevor.”

Helpful Report

Posted 4 years ago

“Carethy cannot be trusted. I placed an order July 7th, 2020 which was due to be delivered between July 15-20th. It is now August 6th, so I figured I would check up on my order. I presumed maybe there was a stocking issue due to the pandemic -- totally understandable. NOPE. Carethy cancelled my order and did not so much as send an email to notify me of such. Further, there is no refund issued on my card despite the fact that this order was cancelled weeks ago. Carethy hopes you will order a product, forget about it, then they will surreptitiously pocket the charge. Do not trust this company. If, for whatever reason, you MUST order from Carethy, be on your toes... check your order status regularly and know that they will not be reaching out to you OR refunding you if and when they cancel the order.”

Helpful Report

Posted 4 years ago

“Been waiting over 8 weeks for the product and you cant even use their form to contact support, it doesn't work. SCAM”

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Posted 4 years ago

“Never received the product. It's a scam. Do not order.”

Helpful Report

Posted 4 years ago

“Never received the products.... never received the refund! Do not buy, you will lose your money!”

Helpful Report

Posted 4 years ago

“Deserves a zero....item still advertised as available but not delivered saying it is not available, no refunds after months siting system problems, don't order or pay on their site”

Helpful Report

Posted 5 years ago

“Shocking service, sent wrong items offered me a discount code or refund, asked for refund still not arrived and keep getting excuses about IT systems not working. AVOID this company at all costs.”

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Posted 5 years ago

Carethy is rated 1.4 based on 1,052 reviews