Name: Carethy
Rating: 1.38

“Sent the wrong item, refuse to refund me because I don't still have the box the full order was delivered in and now won't even respond. Very poor service. Avoid!”

Helpful Report

Posted 2 years ago

Good morning, Thank you for contacting us. Please, we invite you to put in contact through support@carethy.net in order to assist you properly immediately. We remain at your entire disposal. Kind regards. Carethy Team

Posted 2 years ago

“I purchased a moisturising cream and received a hydrating gel instead. The description stated I was buying the cream. The picture showed a white cream (not aqua gel), YET they will not refund or exchange with the correct product, telling me that the barcode matches the order and that I cannot rely on the picture! I just wasted all my money as the "cheaper" product compared to other more reliable and customer friendly suppliers wasn't provided. Stay away from carethy.”

Helpful Report

Posted 2 years ago

Good morning, Thank you for contacting us. Please, we invite you to put in contact through support@carethy.net in order to assist you properly immediately. We remain at your entire disposal. Kind regards. Carethy Team

Posted 2 years ago

“One of three bottles in my order was completely damaged and the product leaked all over. I tried contacting them many times. Their website Contact Us site never connects. They do not answer emails. Their phone numbers don't work. I have no option but to dispute the charge on my credit card. I would highly recommend never doing business with this bogus company.”

Helpful Report

Posted 2 years ago

Good morning, Thank you for contacting us. Please, we invite you to put in contact through support@carethy.net in order to assist you properly immediately. We remain at your entire disposal. Kind regards. Carethy Team

Posted 2 years ago

“Itis a SCAM... 100% fake!!!. I wish I have read this before I ordered through them. I placed an order, and the money was transferred but nothing was sent. They do not have a proper way to contact them.”

Helpful Report

Posted 2 years ago

"Good morning, Thank you for contacting us. Please, we invite you to put in contact through support@carethy.net in order to assist you properly immediately. We remain at your entire disposal. Kind regards. Carethy Team"

Posted 2 years ago

“they knowingly sent me a product which turned out to be an illigal product into ireland. they have no rights from the company to sell it into ireland, zero customer care! avoid!”

Helpful Report

Posted 2 years ago

Good morning, Thank you for contacting us. Please, we invite you to put in contact through support@carethy.net in order to assist you properly immediately. We remain at your entire disposal. Kind regards. Carethy Team

Posted 2 years ago

“Carethy advertise products they don't have, hold on to your money for three months, fortunately I got mine back”

Helpful Report

Posted 2 years ago

"Good morning, Thank you for contacting us. Please, we invite you to put in contact through support@carethy.net in order to assist you properly immediately. We remain at your entire disposal. Kind regards. Carethy Team"

Posted 2 years ago

“this is the worst company I have ever ordered from. they sent me a hair dryer that is not usable in Canada...wrong adpator and voltage. no apology extremely slow to respond. no refund on the original shipping cost and I have to ship back at my own cost. this is a scam company”

Helpful Report

Posted 2 years ago

"Good morning, Thank you for contacting us. Please, we invite you to put in contact through support@carethy.net in order to assist you properly immediately. We remain at your entire disposal. Kind regards. Carethy Team"

Posted 2 years ago

“Attempted to cancel my order within an hour of purchase and received notifcation 15 hours later that order was being shipped. After following up on the status of my cancellation request I was informed that they were unable to cancel it because the product was already being shipped. The website tells customers they have over 50 customer services agents ready to address requests, this must include filtering cancellation requests that occur prior to shipment. The product arrived in a box that looked like it had been kicked around the pitch in the Euros and when I opened the package expecting it to be destroyed, the product was still in great shape with an expiration date of Feb 2021, four months old. Fitting end to this order! Not bothering with the return process or any future communication with these people, they got my money and never will again. Don't make the same mistake I did - AVOID Carethy.”

Helpful Report

Posted 2 years ago

"Good morning, Thank you for your reply. Please we beg you to contact us through support@carethy.net in order to assist you properly as soon as possible. We are deeply sorry about all the inconvenience. Kind regards,"

Posted 2 years ago

“Did not even receive my order, no replies from agent! In fact the contact form on their website didn't work. Please never buy from this site! The tracking just stopped on 18th June, and no news after that!”

Helpful Report

Posted 2 years ago

"Good morning, Thank you for your reply. Please we beg you to contact us through support@carethy.net in order to assist you properly as soon as possible. We are deeply sorry about all the inconvenience. Kind regards,"

Posted 2 years ago

“I have ordered hair products on 20/05/21. The order should have been delivered on 15/06, which is time enough (today is 27/06). I have sent two emails to them, as a response to the first one they said they will respond me in 24h - working days, I have not got any response so far. I have not get any response to my second email. They do not give any decent post shop support. It was my first and last experience buying anything from them. To another buyers : stay away! It does not worth to spend your money with this company!”

Helpful Report

Posted 2 years ago

"Good morning, Thank you for your reply. Please we beg you to contact us through support@carethy.net in order to assist you properly as soon as possible. We are deeply sorry about all the inconvenience. Kind regards,"

Posted 2 years ago

“I bought some pregnancy vitamins from the website Biuky by Carethy on 15th June 2021. It is part of the website Carethy. Now the delivery shows my parcel is returned because they can't find my address. I checked the carrier Spring global delivery solutions. The parcel actually hasn't never been shipped. It means Biuky made a fake delivery to cheat my money. Also they didn't use Royal Mail they promised. Please, hope everyone could see this message and never buy any items from the website Biuky by Carethy or the website Carethy. I have found hundreds of customers being cheated.”

Helpful Report

Posted 2 years ago

Good morning, Thank you for your reply. Please we beg you to contact us through support@carethy.net in order to assist you properly as soon as possible. We are deeply sorry about all the inconvenience. Kind regards,

Posted 2 years ago

“I ordered 2 weeks ago, no parcel, no answer, no contact details, no money back /more than 50£/, what's going on?”

Helpful Report

Posted 2 years ago

“BIU-GB-21042714190016C This company is a complete let down and I will be leaving bad reviews about them on any platform that I can because they are a complete shambles, liars and a scam. Ordered a product and apparently not in stock, if I hadn’t of left a bad review on another website, I would have been sitting waiting for nothing to arrive which seems to be a regular occurrence with this con of a company. Promised refund and still nothing in my bank account after many emails back and forth. Do not buy from this company because you won’t get your item or your money back! This company is not legit”

Helpful Report

Posted 2 years ago

Good morning, Thank you for your review. We have confirmed you through email that the refund was made on the 19/05/2021 and an agent is being informing the whole time about this transaction confirmed by the financial department. We remain at your entire disposal. Kind regards,

Posted 2 years ago

“I ordered 4 bottles of Myrsol aftershave from Carethy. They were obviously just put in the box without wrapping them like normal companies always do. Naturally they smashed. Lost 2 of 4. I had to clean up the broken tiny bits of glass and white emultion to salvage the other 2. Really disgusting that I had to do this. 3 pieces of tiny glass in my right hand. All because your ppl are too lazy to properly pack items. After my bank got involved, I was offered a refund. I got half my money back. Any decent company would've refunded the entire amount for the disgusting service and rediculous inconvenience. You should be embarrassed to treat customers like this. I will continue to share the pictures and my experience with all my fellow wet shavers on all the forums I belong to so they know what they can look forward to if they buy anything from Carethy.”

Helpful Report

Posted 2 years ago

“I ordered items last year July 2020which never arrived after lots of emailing about ( I have the emails if you are interested which I doubt)I still have I have not had my refund as promised just lots of excuses. Very very bad service. I would not recommend at all”

Helpful Report

Posted 2 years ago

Good morning, Thank you for your review. We are deeply sorry about all the inconvenience caused. An agent has put in contact with you in order to provide information for an immediate bank transfer for the refund. We can not do it through the platform PayPal as it is from a closed file and it will not be possible; that is why we ask for information privately. We remain at your entire disposal. Kind regards,

Posted 2 years ago

“I placed an order on March 23 with a delivery scheduled for April 1-5, I received an email with an order confirmation, then another with a tracking number. The Monitoring stops in the Netherlands on March 30. On April 13, I contacted support to verify the delivery date of my order, I first received an automated response with tracking details, when I replied that I already had the tracking details and wanted to know when my order was going to be delivered, I stopped receiving replies. I reached out again threatening to dispute the charge, I was then asked to send proof of non-deliverability + a copy of my ID, which I did, when they could very easily verify it on their end. A week later, I still have not received any update on my inquiry and of course I have never received my order. Their customer support is terrible, stay away, I definitely do not recommend placing any order on their site.”

Helpful Report

Posted 3 years ago

Good morning, Thank you for your review. We are deeply sorry about the inconvenience caused by the transport. An agent has put in contact with you to confirm that the reimburse has been done succesfully. Kind regards,

Posted 3 years ago

“I tried tracking my oder and was told my tracking number did not connect my email . PHA-ZA-210413160851eee. I was even told my order did not exist pedido inexistente. If it did not excist where did my payment SL+3493396 go ?”

Helpful Report

Posted 3 years ago

"Good morning Thank you for contacting us. We are deeply sorry about the incident. You have been contacted by an agent to provide you with more information. We remain at your disposal. Kind regards,

Posted 3 years ago

“This is a deceitful company so you all need to be aware. I cancelled my order in time but after an hour of my cancellation, they sent the items. I rejected the parcels as per Carethy's instruction on 8th March. It is already the 12th of April and no sign of a refund. I contacted Carethy on many occasions but they either ignored emails or refused to answer my questions repeatedly. I have asked the following: 1.In the event that the package does not arrive (back to Carethy) before 30 days, what is Carethy's procedure for handling refunds then? 2. Has DHL supplied you with evidence that the package has not been delivered or accepted? They refused to answer these questions and have not indicated that they are willing to offer a refund at present. Avoid this company. They should be shut down. Order number PHA-IE-21030123423834f Stio”

Helpful Report

Posted 3 years ago

Good morning, Thank you for your review. We are deeply sorry about the inconvenience caused. Confirm that the reimbursement is already done and an agent is going to put in contact with you to provide with more information. We remain at your entire disposal. Kind regards, Carethy Team.

Posted 3 years ago

“Item was never in stock, however, took my money, followed it up only to be told the product has been discontinued. Two months later Nd still waiting on refund. Do no deal with this unliget company.”

Helpful Report

Posted 3 years ago

Good morning Thank you for contacting us. We are deeply sorry about the incident. You have been contacted by an agent to provide you with more information. We remain at your disposal. Kind regards,

Posted 3 years ago

“Company sent wrong item. And it arrived completely destroyed. They insist I mail back to Spain at own cost, incurring more cost than the product itself. Terrible experience. Never again.”

Helpful Report

Posted 3 years ago

Good morning, Thank you for contacting us. We very much regret the incident. You have been contacted by an agent to provide you with more information. We remain at your disposal. Kind regards,

Posted 3 years ago


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Carethy Reviews