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CARFAX Reviews

4.3 Rating 2,631 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

4.3

Based on 2,631 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

CARFAX 5 star review on 5th April 2020

CARFAX 5 star review on 5th April 2020

Antonio Jose Jose

CARFAX 5 star review on 30th March 2020

CARFAX 5 star review on 28th March 2020

EDWARD A NIELSEN

CARFAX 5 star review on 27th March 2020

CARFAX 5 star review on 27th March 2020

Jeffrey A Nicholson

CARFAX 5 star review on 27th March 2020

3

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I just purchased a used Accord from D&D Truck and Auto in Graham, NC, and it was easily the best car buying experience I've had. The car was exactly as advertised and I was able to get it at a fair price. I love the car! I will definitely purchase from them again.”

Posted 3 years ago

“The CARFAX website defaults to the "6 Reports - $99" option. This is EXTREMELY atypically from a consumer standpoint, to have to de-select that option and select the lower quantity when you only want one report. Unfortunately, I didn't catch this until it was too late and I had already been billed for 6 reports. This is a deceptive and manipulative tactic - very disappointing!! Then to add to my frustration, there isn't a customer service phone number for a quick resolution. I consider this to be bad consumer marketing and NOT a way to build customer loyalty.”

Posted 3 years ago

“Do not trust any reports from Carfax. I had a new Jeep, original owner, carfax kept reporting it was involved in accidents. I contacted carfax over a year ago, submitted all the documents and insurance papers and they still haven't changed the report. Do not trust them at all.”

Posted 3 years ago

“Purchased a car from NotSoNew in Kansas City. Very, very honest people. No messing around, just right to the deal. Purchased a car and did the paperwork in 15 minutes. I would highly recomend them.”

Posted 3 years ago

“Just bought a vehicle at Dealers Choice in Farmersville Ca. Got excellent customers service from everyone there. Especially from our sales person Edgar and Luis who went above and beyond to get us into the vehicle we wanted. This was my first time buying a car and they made the process and experience so easy. I definitely recommend them to others best buying car experience ever.”

Posted 3 years ago

“Thank you carfax. You helped me find my stolen car.”

Posted 3 years ago

“I needed one carfax report but bought a 3 report package deal. When I needed to use another report sometime later the two remaining reports were not accessible. I contacted their customer service department (Case # 10623677: Ordering/Purchasing Reports) several times and they answered my first e-mail and said that they would respond to my inquiry but they never did. They did not disclose the 60 day expiration when I purchased the package. I found that information later in the fine print. As far as I'm concerned that is dishonest, they could disclose the expiration clause clearly up front to allow people to make an educated decision. This looks like misleading customers and making an extra buck with the fine print.”

Posted 3 years ago

“I bought 3 reports, used one, and when I went to use another it would not let me. Since you can't talk to them on the phone I contacted them through the website several times, and days later I still haven't received an answer.”

Posted 3 years ago

“I was looking for a specific Used vehicle that I was even willing to buy anywhere in the country, take a plane and drive it back. Though some dealerships were slow in their responses, having a Free car fax report ahead of time saved me From having to ask a lot of questions. I signed up for their alert system and after a month of searching and one deal that fell through I found one that was listed $1000 off the Kelly blue book. It was in fantastic shape and just over an hour’s drive away at Seashore Auto in Belmar, NJ! I wasn’t expecting that much further of a discount but Art was fair with a 1 minute heart to heart and within 90 minutes the entire deal was done with great financing. Their comprehensive check up eased my mind and I am writing this review to Give a shout out to both car fax and Seashore for making my used car buying a fantastic easy and happy experience! I got a great deal!”

Posted 3 years ago

“I went to CarVision on a break and met with Keith Tillman. Very good and prompt sales representative. Within a few hours I was very pleased with the SUV that I had purchased. He was very patient as I was undecided considering I had no appointment.”

Posted 3 years ago

“Price and customer service. Very tacky on their refund policy, not sensitive to case by case scenario. I was involved with a hit and run and the information granted from the carfax of the other vehicle was no help. After emailing customer service that I don’t need the carfax because of the lack of information, explaining that I’m not looking to purchase the vehicle just wanted help investigating my case since the police refuse to investigate further, they decided to refuse my refund because I had different expectations that didn’t meet their guidelines. I understand I wasted $40. It was my bad. Also, there wasn’t accurate information in the carfax that warrants such a high price, and they state that they are not fully accurate in the small print. Will not recommend this site to anyone.”

Posted 3 years ago

“********GREAT*******”

Posted 3 years ago

“echopark was amazing. From beginning to end, Austin helped with every question and concern i had. he was interested in exactly what i wanted in a car, between the financial aspect, to me wanting to look at every SUV on the lot, he was so knowledgeable and helped in any way he could. Austin and Jamar had us looking at cars, to buying and off the lot in under TWO HOURS!! we are most definitely coming back to buy another vehicle from them. Thanks for making my first car buying experience so easy!!”

Posted 3 years ago

“CARFAX SAID NO BAG DEPLOYMENT, NO ACCIDENTS, NO DAMAGE. HAD ALL THREE!”

Posted 3 years ago

“I really wish carfax would allow a Bog ZERO rating for white plains Honda. This dealer is the worst. They don't keep promises, they don't honor commitments. Never believe on their Internet price as there Final price even after their commitment on phone call. There sales representative Reyne/Ashley will give false promises on call. I went all the way from Long Island 90 miles and they backoff from there commitments. Don’t believe on their promises made on calls. Stay Away From Ivan Rados and David- Big Liars .!”

Posted 3 years ago

“Your numbers are wrong, check consumeraffairs for a true rating of what carfax is really worth. I was charged for a full 6 car check when I only wanted one. You absolutely can't reach them... I ended up contesting through the bank... It's a scam at the biggest scale...”

Posted 3 years ago

“Listing cars that are already SOLD.”

Posted 3 years ago

“3 cars on carfax showed being for sale and all 3 were actually SOLD. Traveled 2.5 hours after making an appointment to see 1 of the 3 and in that time frame all 3 cars had SOLD?”

Posted 3 years ago

“My new 2020 Ford with 1200 miles needs an oil change & a tire rotation.....? You estimated my milage at 88miles & this is recommended? Looks like Carfax & Ford are partnering to waste more of people's money.”

Posted 3 years ago

“LIAR's,,,,,,,,REPORTS ARE FALSE ! THIS 2012 HYUNDAI SONATA WAS REPORTED AS HAVING NO ACCIDENTS !”

Posted 3 years ago

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CARFAX is rated 4.3 based on 2,631 reviews