CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.29

4.3 Rating 2,639 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,639 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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Jeff

Miso

CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I save thousands . Very good”

Helpful Report

Posted 10 years ago

“On 2 separate bmw suv cars I found the odometer to be rolled back or replaced over 100000 miles from where the carfax showed it was last year. The cars looked great but there are some ripoff artists in the private used car market. Iwould never buy a used car without checking carfax first. i bought 3 used cars last year. The first car i looked at i tried a cheaper competitor of car fax but much information was missing.”

Helpful Report

Posted 10 years ago

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Posted 10 years ago

“carfax gave me piece of mind when selecting a car......knowing that I had an reputable orginization backing me up with in depth research and records”

Helpful Report

Posted 10 years ago

“Carfax helped me get the right car for me. I've seen cars in immaculate condition but then, CARFAX report just exposed the other side of the car, which is nothing but front impacts, unattended recalls etc. I was about to buy a 2008 Nissan Sentra. This car was in its best condition. However, on checking car fax, I noticed that the car had 4 accidents, of which 2 had front impacts!! Thanks you carfax for saving me from that deal!”

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Posted 10 years ago

“It's an excellent and confiability service, but it's a little bit expensive. I believe if the price fall at least $8-$10 more people gonna use this over the competence.”

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Posted 10 years ago

“I was about to buy a 2014 ford fusion. Fully loaded. Really impressive for a ford. Before I was signing the papers I asked my wife to look it over thru car fax. She called me and told me "don't sighn" the car had been in a major flood&had a salvaged title! I'm so glad we checked car fax! Other wise I would have bought a really nice lemon! :)”

Helpful Report

Posted 10 years ago

“Caught one potential great buy that had been sent to the crusher. Cloned maybe. Found another great buy that was flood damaged. Car fax saved my a$$.”

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Posted 10 years ago

“When a used Lexus came available in my neighborhood there was no hesitation in test driving it. What I found was a slight pull on the highway so immediately CarFax was the first place to check the vehicle history. The 10 year old sedan had been owned by one person and all service was done at the dealership, showing no incidence of repairs from accidents. Thank you CarFax! I couldn't feel more secure with my purchase thanks to you. -Cleveland Jonny”

Helpful Report

Posted 10 years ago

“Used carfax to narrow down viable cars i would consider. Didnt like that you only got 5 VIN checks with the unlimited package. Im guessing this is to force dealers to use carfax and not Autocheck. Until you pay you dont realize that as most people will just see unlimited and then learn after the fact, just seems like a crappy way to do busness. That aside, the carfax was valuable and did proceed on my purchase based on the carfax”

Helpful Report

Posted 10 years ago

“My story is pretty boring. I found a one owner, low mileage, 10 year old car, without accidents and car fax gave me the confidence to make an offer and purchase the vehicle on the spot.”

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Posted 10 years ago

“Bought a used car with increased confidence after positive car fax report. A couple of weeks later purchased a great used motorhome at a great price with a positive car fax.”

Helpful Report

Posted 10 years ago

“I was looking for a car to replace my wife's buick, which had died, and saw a Subaru Baja at a local "buy here, pay here" dealer. I have heard many horror stories abut this dealer so I was leery of making an offer on the car. I took down the VIN and ran it through CarFax. It cam back clean and well maintained. All the records were there so I went ahead and made an offer contingent on me acquiring my own financing. When I went to the lender and showed him I had the CarFax already, he approved the loan on the spot. I returned to the dealer and bought the car. I have had no trouble with it and feel that my CarFax experience was what convinced me to make the purchase. For my money, CarFax is a great auto shopping tool and I recommend it to everyone who is car shopping.”

Helpful Report

Posted 10 years ago

“I found a near perfect vehicle for a reasonable price, and even avoided a wrecked version of the same vehicle, which I promptly reported.”

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Posted 10 years ago

“I was looking for a Civic Hybrid late in 2014. I found one on Craigslist with 122k miles for $4500. The ad said it was a 2005 with a clean title. I met the guy at a local Walgreens, drove it, and had my mechanic check it out. It looked and ran good, so I offered $4150 and got the car. When I got home that night I looked at the bill of sale, and the mileage was listed as TMU (True Mileage Unknown). After googling to find out what TMU meant, I called the guy. I was livid, but he assured me it was just a generic bill of sale from the internet, and he would print me another with the right mileage. I went by his house the next day, and got the new invoice. I felt good at that point. The next morning, I was getting ready to go to the MVD to get the new title and plates. At the last minute I decided to pull up a CARFAX. The car had 212k miles in 2012!!!! I showed up at his house, CARFAX in had, and got my money back. I ended up spending a little more on a 2008, with a clean CARFAX, and I love my new car. Thank you CARFAX for saving me from a certain disaster. I will NEVER buy another car without first getting the CARFAX!!!!!”

Helpful Report

Posted 10 years ago

“I started looking for a tow vehicle for my 5th wheel toyhauler. I've never tHoughton twice about shopping across the country. Ebay, craigslist, truck trader. Com. Etc. It's a great way to compare similar vehicles. Many times when the price looked good I would resor to carfax only to find milage discrepancies or salvage titles. Until my last find locally on Luke AFB. Price seamed too good so again I went to carfax, this time I found a 1 owner vehicle with a clean title. The owner handed me every receipt since the vehicle rolled off the show room floor. I now own a 2007 f350 and am shopping for a toyhauler ( I will be using carfax for the camper too)”

Helpful Report

Posted 10 years ago

“I was interested in buying a Lexus RX. The seller told me he was the second owner , it had new brakes , timing belt and other things had been repaired in the last six months. When I checked Carfax I found that these things had been done but 2 years ago and the rotars had to be replaced again. As well the car was bought in Texas , bought back by the dealer because of so many problems ( it was given a LEMON designation ) , sold again as a fleet car , Then sold at an auction in Atlanta to a couple from Florida and finally to the person I was dealing with. Needless to say I didn't buy the vehicle . Thank God for Carfax.”

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Posted 10 years ago

“Is the best way I mean just for this way you can found the right car for you I like and I believe”

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Posted 10 years ago

“Carfax enabled me to get a complete history on a ten year old car. This let me know the car had been well cared for by the original owner. Raised my comfort level with this car. Thanks for your help on this car.”

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Posted 10 years ago

“I both a 2010 Chevy by looking at CARFAX and finding out there was 3 owner and no know issues with this car I will always used CARFAX. Linda”

Helpful Report

Posted 10 years ago

CARFAX is rated 4.3 based on 2,639 reviews