CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.29

4.3 Rating 2,639 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,639 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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Jeff

Miso

CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was going to buy a Toyota Camry, when i checked the car fax i noticed the owner reduced the miles from 240 miles to 98 miles. thank God for car fax, if not i would have bought the car.”

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Posted 10 years ago

“Using Carfax it helped me in both NOT purchasing a used caravan, and BUYING the caravan I have now. The caravan that I originally wanted I learned from the Carfax had 6 previous owners, when the seller told me there was only two. When I emailed him a copy of the Carfax to the seller he apologized and was going to share it with the previous seller from which he purchased the van from who told him he was the only owner. This seller wished he would have gotten the Carfax like I did. What I was looking for a 1 owner, clean Carfax with no previous accidents reported, and history of previous owner maintenance. When I found the right Caravan for our family I was VERY PLEASED to read from Carfax that it was a true 1 owner 1994 Ford Caravan with only 71,xxx original owner miles. It was properly serviced as noted on the Carfax, and it was not in an accident. Thank you Carfax from helping me make the RIGHT CHOICE. I feel the information provided saved me thousands and will also help me when I decide to sell. Sincerely, Greg Boss Boise, Idaho”

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Posted 10 years ago

“Awesome tool it saved me from a bad purchase thanks”

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Posted 10 years ago

“Carfax was essential in the Purchase of my 2000 Jeep Cherokee. I had been searching e-bay, newspapers and other online sources for my Jeep. When I discovered that most cars on Carfax had a report attached I settled in and 3 days later zeroed in my Jeep. I bought the Jeep I wanted with the reasonable expectation that it was cared for and the milage was proper and correct. Thanks Carfax”

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Posted 10 years ago

“I would never buy a car without a carfax.”

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Posted 10 years ago

“I was looking to purchase a used daily commuter car for me and a used car for my youngest daughter. Having the ability see the details about the previous service records as well as information regarding accidents and title / ownership transfers gave me a high level of confidence when shopping for these used cars. THANK YOU, CARFAX!”

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Posted 10 years ago

“Its a entirely new and convenient way to find the history of a vehicle. Thank you!”

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Posted 10 years ago

“I was happy with the information I got from the CARFAX, it was very helpful.”

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Posted 10 years ago

“It's saved me from buying salvaged cars worth the money..”

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Posted 10 years ago

“very good and fast”

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Posted 10 years ago

“I used CarFax to check the background on my 1996 Chevrolet Impala SS. The report showed that the car had been totalled when it was about 1 year old, then rebuilt and retitled. Other than that it had a good service record, so I had my mechanic inspect it prior to purchase. I was able to negotiate a very fair price and I love my car!”

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Posted 10 years ago

“I had been searching for an Infiniti G35, and after going to a couple dealers and hearing the phrase "clean car", I became skeptical. I found out that 2 of the 3 I looked at were in accidents and the 3rd someone had skipped the regular oil changes, and never took it in for a recall that was out for the car. Suffice to say they tried to sell me some beat up cars for top dollar. Eventually I found a local owner, and when I pulled the carfax, I saw he had it serviced at the same dealer the entire life of the car, and all recalls had been taken care of, as well as no accidents. I can't recommend carfax enough, the reports really bring light to a shady market.”

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Posted 10 years ago

“I was looking at a 2010 Infinity G35 sedan that looked great...however, the odometer reading reported by a dealer during service was higher than the odometer in the car! Thank you Carfax! I later found my wife a beautiful 2011 Maxima with a sparkling Carfax that we are very pleased with! Cudos Vince B.”

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Posted 10 years ago

“The best car history information.”

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Posted 10 years ago

“My beloved 2001 Toyota 4Runner had been around the block, and I needed to know where. The Carfax told me, and explained the windshield, showed me much of its maintenance history, and the ONLY thing I would do differently is ... I had a one-time chance to purchase a SECOND Carfax at the same time for only ten bucks, passed without thinking, and totally spaced how useful it would have been for selling my Hyundai Elantra, as I'm the second owner and the first was an old couple. Great idea, like an aircraft log.”

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Posted 10 years ago

“Was looking to buy a car for my niece. Went to see the car pulled out the cash and told buyer it depended on carfax report. Ran the carfax and found that the seller had a clean California title, bit it was salvage from Arizona! Thanks for saving my nieces life savings Carfax!”

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Posted 10 years ago

“Carfax has helped me in many ways. My father and I have been looking for a classic 1986 pickup truck, but in good driving conditions. Without Carfax we wouldn't of been able to locate a great one. We were able to use the car vehicle history reports to determine which truck we should buy. After many days trying to find one. We finally acquired the truck we've been looking for. Thanks Carfax.”

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Posted 10 years ago

“With Carfax help I avoided to buy salvage cars”

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Posted 10 years ago

“It helped me prevent buying a nissan altima that got its miles rolled back, thanks to the report I notice that the miles 6 years ago were less than the actual miles!.”

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Posted 10 years ago

“I drove a 2008 Infiniti G37 Coupe that looked good, drove well, and had a great price. Carfax revealed it was a "manufacturer buyback" because it was a lemon. I ended up buying the same make and model that was a 1-owner vehicle with a good service history. Thank you Carfax! E. Delarosa Houston, TX”

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Posted 10 years ago

CARFAX is rated 4.3 based on 2,639 reviews