CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.29

4.3 Rating 2,639 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,639 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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Jeff

Miso

CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought my car Honda Civic 2008 because I saw on carfax the history of ir and how the owner had been caring of it caring of it. The webside also showed me that the car has been manitaned well with the orevious owner.”

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Posted 10 years ago

“I needed to find a car in Texas for my little sister without having to travel from my home in NC. I successfully used carfax reports to verify if sellers were being honest about the condition of their vehicles. After selecting four to five vehicles my sister test drove the cars and asked questions based on the carfax detail report. We were able to finalize a decision on a 1994, Honda CRV which had only one owner and a little over 150,000 miles. In summary I didn't have to spend time and hundred of dollars to fly and travel in search of a car. The End!”

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Posted 10 years ago

“Was looking for a used 4x4 truck for my son's 1st car so I started by ppurchasing a 5 carfax package.. 1st one I looked at was listed with 129k miles. Ran a carfax check and discovered the vehicle had at least 247k. On to the next. Seller told me he didn't know the vehicle history but the odometer had probably been rolled over at least twice. Ran my 2nd carfax report and discovered the vehicle mileage to be only 130k. My son has a great new blazer now. I used the remaining reports to confirm claims and purchase my daughters car as well. Thanks carfax. Jud erwin”

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Posted 10 years ago

“I was in the market to buy a used car for our small family to get out of NYC on weekends. After searching craigslist for several weeks and talking to dealers, i figured it is impossible to trust any ads or dealers without checking CarFax. Checking with CarFax i figured dealers and ads dont tell you the truth all the time. CarFax helped me to avoid buying few bad cars before I found the right one. I highly recommend anyone who is in the market to use CarFax. I already made two of my friends to use it and buy an account which enables them to check few cars.”

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Posted 10 years ago

“When my grandfather was killed in September, my grandmother received some money, and she needed a new car. I found her a 2013 Ford Focus for an awesome price. She loves those cars. It seemed too good to be true, and after looking at the Carfax, we found that it actually was the car she was meant to have. My Papaw would be proud.”

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Posted 10 years ago

“I think carfax is an excellent way of reviewing cars before purchasing.”

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Posted 10 years ago

“When I bought my car in 2007 my car was 5 years old. With the use of Car Fax I was able to find out the history of the car. It was a one owner car, very well taken care of, as shown by its history. I was able to buy my dream car that day thanks to Car Fax and I still drive the car this day. Eleven years later from purchase date. Thanks Car Fax!!”

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Posted 10 years ago

“Carfax actually helped me when I traded my car in. The dealer's offer for my car was insultingly low and they claimed it had been reported as "wrecked." This wasn't true as I had bought the car brand new and never involved in any accident. So I used a Carfax report that showed that my car had never been in an accident, one owner, and actually worth more than the KBB value, to get a fair deal for the trade.”

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Posted 10 years ago

“CarFax helped me do a lot of my searching on-line and in the comfort of my own home. Once I narrowed down my choices, I called to sellers and was able to ask them questions to see if they were being totally honest with me about the service history and condition of the car. After several weeks of diligent inquiries I found and bought an '04 Honda Civic for a decent and competitive price. Thanks a lot!”

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Posted 10 years ago

“I was most pleased with my CARFAX experience related to my purchase of a 2009 Buick Lucerne CXL with 7,000 miles. I learned enough to know that I was purchasing the right vehicle with confidence. Thank you CARFAX for assisting me in making an informed decision to purchase a used full-size luxury vehicle.”

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Posted 10 years ago

“After running the CarFacts(x) I was confident when negotiating with the salesman, and knew which facts(x) were accurate, and which questions to ask him to negotiate a better deal! Paid for itself 100 times over by getting me the facts I needed, and confidence in what I was buying. Thanks CarFax, keep up the great work!”

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Posted 10 years ago

“We were in the process of purchasing a used car and the dealer was not in the habit of going through carfax. So I went online to obtain a copy so we would know the history of the vehicle we were interested in. Turned out that there was no outstanding problems, so we were able to purchase the vehicle without worrying about it's history. Thank you”

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Posted 10 years ago

“I was in the middle of purchasing a new family vehicle that the owner had listed with less than 100k miles and stated that it had never been in any accidents. Just before giving him the money, I checked the CarFax and found out that it actually had over 200k miles on it and it had also been totaled 4 months ago by the guy selling it, who had also changed the odometer. Also, I saw that the license plate that was on the vehicle didn't even match up. Thank you CarFax, I dodged a bullet on this one!”

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Posted 10 years ago

“After searching for months on end for a newer model small suv, Carfax helped me find the Nissan Rogue I was looking for at an excellent price, while giving me important details on the vehicle's history. I love that the reports point out important information to look at, like how often the previous owner took the vehicle to the dealership for maintenance. It took a long time because every time I thought I'd found a vehicle, Carfax revealed the history behind it and too often showed me the vehicles I was eyeing had been in accidents.”

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Posted 10 years ago

“My vehicle was totaled when a drunk driver rear-ended me. That vehicle was crucial to my non-profit business. I had to have a like-vehicle very quickly with limited funds. I found what appeared to be the perfect replacement but it was in another state nearby. The only way to purchase it was to trust CarFax. I did! It was! And I was able to negotiate a terrific deal! Thank you!”

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Posted 10 years ago

“The greatest thing about CarFax is that it's easy to use! It's also easy to understand ... I guess to sum it up, saying it's "user friendly" would be accurate! Having a CarFax gives me a boost of confidence when I am considering purchasing a vehicle. Knowing that CarFax reports are reliable and that a buy back guarantee is offered allows me to shop with peace of mind. .... also I love the little CarFox guy!!!”

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Posted 10 years ago

“IT'S A SIMPLE STORY......... PEACE OF MIND!”

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Posted 10 years ago

“Great Tool for Buying to know what you are getting & for Selling to show Buyers your previous car history & Value! Especially with the Car Fax premium added to your price!”

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Posted 10 years ago

“Carfax has helped me search for great cars for my entire family. Our eighteen year old grand daughter was able to purchase an excellent car (2003 Chevy Cavalier) in excellent condition that had never been in an accident; with excellent service records; from a private owner; & was sold below blue book value. My daughter was also able to purchase a truck (2001 Chevy Blazer) her sixteen year old daughter that was also in excellent condition with the help of carfax . My son was also able to purchase a car (2003 Chevy Impala) for his family that was also in excellent condition using carfax. As a matter of fact; my son is in the process of looking for another car & or mini van to seat at least six (because he has a large family) & is still using carfax in his search to find the perfect vehicle to meet his family's needs. So this entry will be on his behalf.”

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Posted 10 years ago

“I used carfax to assure the individuals buying my vehcile was the right choice”

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Posted 10 years ago

CARFAX is rated 4.3 based on 2,639 reviews