CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.29

4.3 Rating 2,645 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,645 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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CARFAX 1 star review on 21st September 2025

Gail Resnick

Jeff

Miso

CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Randy Fulk

Antonio Jose Jose

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The fact that none of it can be proved, that any willy nilly can claim work was done or not done, the fact that a dealership mechanic can add or not add to it. Biggest waste of my money ever as I got stuck with a pos car based on a car fax reported cant even get my money back. FU CAR FAX.”

Helpful Report

Posted 5 years ago

“Great info”

Helpful Report

Posted 5 years ago

“The Carfax report included a lot of good helpful history information about my son's 2006 Mustang GT. The information gave us the confidence we were looking for when buying a 14 year old car. We will definitely use Carfax again.”

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Posted 5 years ago

“Haven't used you service in years.....but as I remember, your service works flawlessly! Thank You!”

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Posted 5 years ago

“Purchased car faxes I never got credit for. Typed a long text to support, got 0 response with help . Highly disappointed. Have bought many reports.”

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Posted 5 years ago

“Information is not updated as timely as it should be.”

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Posted 5 years ago

“Exeluente”

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Posted 5 years ago

“Report was well worth the cost to help make a final decision on a purchase and develop my offer. Multiple reports helped me compare two cars and rule one out based on its maintnenabce history.”

Helpful Report

Posted 5 years ago

“Knowing the title history allowed us to confirm our insurance would cover the vehicle.”

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Posted 5 years ago

“Worth the money! Revealed the re-builder title on the vehicle. Seller did NOT report that fact.”

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Posted 5 years ago

“Horrible!”

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Posted 5 years ago

“My question was not answered. The price of $39.99, in my opinion was too high. Should be around $15.00 at most.”

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Posted 5 years ago

“We were looking for a college car for our granddaughter and CARFAX was very useful in screening potential choices. Car we picked is great and she loves it.”

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Posted 5 years ago

“Service Department will not response in a timely manner. Sold car in an car accident that causes lots of headache and stress for us because of the problem which never been resolve.”

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Posted 5 years ago

“The Cadillac CTS 2016 seems to be what Carfax said, so far no issues with car with about 6K miles put on recently.”

Helpful Report

Posted 5 years ago

“I liked the look of the report and the ease of ordering. There was a slight hiccup in ordering which was resolved by Carfax.”

Helpful Report

Posted 5 years ago

“Now that you asked. At about 2010 I bought a 2007 Mustang GT and depended on your services. I would like to grade CARFAX acceptable but because of my experience I can't. I assume your company only look at collision damages and depend on police reports of mishaps. After my extra warranty run out unfortunately something broke. I am not talking bout normal wear and tear on my time of ownership. It cost me about $600 to get fixed and replaced. The driver electric seat gave up. Later on finding out it has been gutted and jury rigged I would say to last long enough to get out of the lot. If customers like me are costing too much in their pockets for repair, your services were not thorough and I have a lesson learned: Not to depend on your services too much. When I got my recent 2018 F-150, I did not expect CARFAX for the interior. I am just hoping everything will be good. Little things breaking but it cost customers too much $. Because CARFAX failed to point it out the little things.”

Helpful Report

Posted 5 years ago

“Una muy buena opción para conocer el vehículo antes de comprarlo.”

Helpful Report

Posted 5 years ago

“It told me more about the car than I was ever going to learn about it from the previous owner. It was very helpful and a good investment.”

Helpful Report

Posted 5 years ago

“Bought a 2005 Pontiac Bonneville GXP sight unseen primarily based on the Carfax report. Incredible car both inside, outside, and everything mechanical.”

Helpful Report

Posted 5 years ago

CARFAX is rated 4.3 based on 2,645 reviews