CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.29

4.3 Rating 2,645 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,645 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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CARFAX 1 star review on 21st September 2025

Gail Resnick

Jeff

Miso

CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Randy Fulk

Antonio Jose Jose

Anonymous

Anonymous // 01/01/2019

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“Very accurate encompassing and valuable.”

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Posted 5 years ago

“As much as I love CarFax and what it delivers, I think after paying $39.99 I should have access to my CarFax report at anytime. It should not expire.”

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Posted 5 years ago

“I noticed wrong service records on my car listed on the report and I contacted Carfax and they asked for proof of ownership. I sent my documents and they still won't remove the inaccurate information.”

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Posted 5 years ago

“Report gave history that was not reveled by owner.”

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Posted 5 years ago

“I've used CARFAX before with very good results. However this time I specifically paid the $40 for a report to get the local retail value of a Motorhome. The report had 4 references to work done to it, and no price estimate. I was disappointed.”

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Posted 5 years ago

“nice & quick! waiting to see what happens when i request my next Carfax as i may check out several autos before I buy.”

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Posted 5 years ago

“I reviewed six vehicles, it was entirely due to Carfax, I test drove one and eventually brought it”

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Posted 5 years ago

“A must for purchasing a used car !”

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Posted 5 years ago

“My car is showing damage report on Carfax. Source is not posted on report. Carfax will not tell me source, you are protecting the source. I did open claim, but never got sources info. Carfax has diminished the value of my car but I can not face or reach the accusing company. Very 1 sided. This would be like a creditor has dinged your credit score but you dont have the source info to correct possible not correct credit ding. Carfax is siding with company who pays a monthly fee and not siding with the consumer. When Carfax 1st started out the reports were aimed to help consumer, not anymore. Please reveal sources name to me so I can go to them to correct Carfax.”

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Posted 5 years ago

“Using CARFAX was a wast of money, I would not recommend it to anyone.”

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Posted 5 years ago

“I’ve used car fax to manage my purchases the last several years and my maintenance. Love the direction Car fax has taken.”

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Posted 5 years ago

“It’s the best on the market but there’s things not complete it’s not 100% but better than not knowing at all.”

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Posted 5 years ago

“they are way too expensive and you don't get to keep the reports past a certain time!”

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Posted 5 years ago

“It dose keep you informed. It is nice to have it.”

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Posted 5 years ago

“Very useful information. I gave it to a prospective buyer of my car. She felt absolute confidence after reviewing it and immediately purchased my car army asking price. That was the suggested price recommended in the CARFAX!”

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Posted 5 years ago

“good reviwws”

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Posted 5 years ago

“I was charged twice for the same report....I have an email request in, but have heard no response from it as yet.”

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Posted 5 years ago

“I used Car Fax for both of my cars. It's a relief to know that my estimated value of them was very close to the Car Fax value. It gives me great confidence to put my price out there.”

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Posted 5 years ago

“quick and simple, easy to use”

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Posted 5 years ago

“Great service~”

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Posted 5 years ago

CARFAX is rated 4.3 based on 2,645 reviews