CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.29

4.3 Rating 2,645 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,645 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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CARFAX 1 star review on 21st September 2025

Gail Resnick

Jeff

Miso

CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Randy Fulk

Antonio Jose Jose

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent experience”

Helpful Report

Posted 5 years ago

“Having a CarFax report helped enhance our used car buying experience. We felt more confident with our purchase and was impressed it even showed vehicle maintenance history!”

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Posted 5 years ago

“Great customer service .”

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Posted 5 years ago

“My mom is a master Faxxer. I loved reading up on the history of your company. Had a few problems with your online format and i ended up getting charged 3 times for 5 CarFax reports on 1 vehicle. But my bank was able to clear it up with a dispute charge. Bottom line is...that report was helpful. There is a reason I wanted to order one. Couldn't find your Fax # tho ;)”

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Posted 5 years ago

“I wanted to buy a onetime use and got charged for 6! Not pleased”

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Posted 5 years ago

“I have used Carfax for several years and have purchased 5 vehicles with their data. They have saved me time, money, stress and frustration. Although they're expensive I think they're worth the investment.”

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Posted 5 years ago

“Good information when buying a used car.”

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Posted 5 years ago

“got the information I wanted!”

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Posted 5 years ago

“To damn expensive.”

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Posted 5 years ago

“COULD NOT SPEAK TO NOONE,GOT CHARGED TWICE, THE REPORT ITSELF GREAT”

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Posted 5 years ago

“I recently bought a used car and was surprised to see so many people making up stories about the their cars history. Of 5 cars only 1 had a true story and I bought it. Thank you Carfax!”

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Posted 5 years ago

“Best product that provides accurate history of cars or trucks on the market today”

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Posted 5 years ago

“I have been trying to purchase more but cant get them purchased. I have requested help many times but I never get a response. there are no phone numbers to talk with anyone. Would like to purchase more.”

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Posted 5 years ago

“Extremely helpful”

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Posted 5 years ago

“It should not just “ disappear “ (and the purchaser no longer have access to it until another payment is made) at a point in time after you purchase it !!!!”

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Posted 5 years ago

“showed me a car that had major front end work after an accident, and the next car was clean and perfect, thank you”

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Posted 5 years ago

“Fine. Xxxxxxxx”

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Posted 5 years ago

“I would never purchase a vehicle unless two criteria are met: approval from wife and a Carfax report.”

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Posted 5 years ago

“I never had tried CarFax until in the last year. While I realize that not everything is always reported in a manner that CarFax or others can know, it does seem a valuable tool in finding out many things about a vehicle's history.”

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Posted 5 years ago

“Service was very quick and very complete, I'd use them again before any purchase and advise others to do the same.”

Helpful Report

Posted 5 years ago

CARFAX is rated 4.3 based on 2,645 reviews