CARFAX Reviews

Name: CARFAX
Rating: 4.30

4.3 Rating 2,631 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Metrics

Info

4.3

Based on 2,631 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It should not just “ disappear “ (and the purchaser no longer have access to it until another payment is made) at a point in time after you purchase it !!!!”

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Posted 4 years ago

“showed me a car that had major front end work after an accident, and the next car was clean and perfect, thank you”

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Posted 4 years ago

“Fine. Xxxxxxxx”

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Posted 4 years ago

“I would never purchase a vehicle unless two criteria are met: approval from wife and a Carfax report.”

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Posted 4 years ago

“I never had tried CarFax until in the last year. While I realize that not everything is always reported in a manner that CarFax or others can know, it does seem a valuable tool in finding out many things about a vehicle's history.”

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Posted 4 years ago

“Service was very quick and very complete, I'd use them again before any purchase and advise others to do the same.”

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Posted 4 years ago

“Carfax doesnt prove much of real significance... the carfax on the used truck i bought from an original owner with all maintenance records looked great, But turned out that the check engine light diode had been pulled out and there were more than 30 codes and i was stuck with a $20,000 truck that needed $10,000 worth of repairs.”

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Posted 4 years ago

“I have already been OVERCHARGED $139.98 due to two disputed charges that Carfax has acknowledged are bogus but has not credited to me. Very very poor and now i have to file a dispute with my credit card company for carfax’s negligence. If i could give ZERO STARS i would.”

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Posted 4 years ago

“Carfax was helpful in the sale of my 2nd vehicle that I no longer needed. I would have rated you very good had you not charged me for my second request that I do believe should have been free since it was in the time limitation. That was partially my fault. Thanks, Tim”

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Posted 4 years ago

“I LOVE Carfax! It’s give you all the maintenance records, previous owner history, and previous accidents reported. You can basically go see a car without having to leave your home. Highly recommend. Jacob Smith”

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Posted 4 years ago

“Good source”

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Posted 4 years ago

“2 reports is all it took to find the unicorn.”

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Posted 4 years ago

“2 reports is all it took to find the unicorn. Solid and reliable info. Thanks CARFAX!”

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Posted 4 years ago

“Carfax is really the only source for complete information about your potential used car purchase. I've been using it lately and it has turned up some surprising information (good AND bad) about cars I was looking at. For around $20 a pop it's REALLY cheap insurance against getting taken by unscrupulous sellers. Recommend 100%.”