CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.29

4.3 Rating 2,639 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,639 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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Jeff

Miso

CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was looking to buy a topkick, deal sounded really too good to be true, I ran the carfax and found it had more miles than was listed. however it wasn't off by much was still interested in buying until they wanted me to wire money to London, which I would have done if I was sitting in the vehicle with my laptop, however they would not let me come to Florida and see the vehicle in person.”

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Posted 11 years ago

“we were looking for a land rover discovery. not many on the market. looking at carfax, we saw that many had accidents soon after being bought but not after the 1 year mark. we finally found one that looked as good as it was priced. we checked carfax to verify it's history and are now proud owners of a used discovery. too bad the carfax doesn't have a line on what the dealers are like that are selling them!! that would have saved a lot of time and grief. also, we have used carfax to look at our own cars histories before we sell them, one we bought before carfax was available. We knew what the prospective buyers would be considering and it helped diagnose problems also. Thanks, carfax!!”

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Posted 11 years ago

“The best thing that ever happend to me when I'm shoping for a car. It saved me time and all the hidden scams. I was sure tha the car u bough was clean before I paid for it and it did prevent me also from buying a car that I fall in love with but it had a bad record history .....”

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Posted 11 years ago

“Really good details and helped me find a used car”

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Posted 11 years ago

“I bought the car you the report on everything was just as you said it was. I was looking for low mileage no accidents. Had the car shipped from Lancaster Pa. & when it got to Augusta the car looked new. Thanks Ruby Guthrier”

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Posted 11 years ago

“Very accurate information. Provided detailed history of the vehicle. Would recommend it to friends”

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Posted 11 years ago

“Carfax really helped me make a decision. I browsed through the history of all the options I had and made sure I was informed of complete history of the cars. The report was also offered much ground for bargaining.”

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Posted 11 years ago

“Info for vehicle are very accurate , almost purchased some car with accident and not one owner cars. Good for Carfax is passed on those.”

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Posted 11 years ago

“Thank you Carfax for showing me the details and history of Honda Pilot 2004. The checklist and value range helped in the verification and negotiation of the car price respectively.”

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Posted 11 years ago

“I was interested in buying a car that appeared to be in good shape but after running the CarFax I found out it had more troubles than could be seen at a 'meet and greet' session. I am very happy I ran the CarFax report, it has saved me some headaches. Thanks!”

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Posted 11 years ago

“The system is very fast and i have all the information that i need”

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Posted 11 years ago

“My wife and I were looking at a 2004 Cadillac CTS we saw on Craigslist. I called the gentleman to inquire about the vehicle and he told me he and his wife had purchased it new in 2004. He told me it had only been involved in one minor fender bender. We made arraignments to test drive the car. My wife and I test drove the car on a major highway. When my wife started to slow down for a traffic light the front end started shaking. I told my wife we needed to walk away. When we brought the car back and advised the owner of the shaking he got defensive. Later that night my wife wanted to have our mechanic look at the car because she really liked how it looked. I agreed with the mechanic but also I be allowed to run a CARFAX on it. The owner wanted $8,500.00 for the car, When the report came back it showed that the gentleman was actually the 4th owner and had purchased the car in June of last year and put the car in a ditch that December. The insurance company had totaled it. Thank you CARFAX for saving me from a disastrous purchase”

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Posted 11 years ago

“My car fax was 100% correct, and it was perfect for my vehicle. It gave me the peace of mind I needed when purchasing a used car. Thanks car fax!”

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Posted 11 years ago

“I was interested in buying a 2001 Honda CRV with a little over 200k miles. Although it was immaculate, I was concerned about maintenance history - specifically the timing belt. The Carfax report showed that it had been changed but the waterline had not. As a result I was better prepared to negotiate a lower price to offset the cost of a new water pump. That saved me about $400.00. Thank you Carfax.”

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Posted 11 years ago

“Used the Carfax to research a 2006 Silverado Duramax Dually truck. Without the assurance of a positive Carfax, we wouldn't have ventured 400 miles to spend $18000 on this truck. The Carfax indicated an excellent truck, and they were 100% correct. We will definitely use Carfax for future purchases.”

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Posted 11 years ago

“I used CarFax to research a Jeep Wrangler I had my eye on. I was so sure that the dealership was giving me such a great price because it had been involved in an accident or something; turns out that even as the 6th owner of the Jeep, it was clean as a whistle according to CarFax. I got the vehicle I wanted at a price that was better than hoped for!”

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Posted 11 years ago

“Carfax gave me the information I needed to make a decision on a used vehicle. I almost bought a car that was in several accidents. Now I have a good solid vehicle with a clean report. Thank you Carfax!”

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Posted 11 years ago

“I found a really pretty car online. Great price, very low miles, for sale by an individual. Thank goodness I bought the car fax!! The car was salvaged and had very serous damage!! If I hadn't checked the VIN through CARFAX there is no way I would have ever known it was a rebuilt car, and the people seemed so nice!! CARFAX is worth it's weight in GOLD!!! don't make a costly mistake, get the CARFAX!”

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Posted 11 years ago

“My daughter-in-law had picked out a great car by owner. When she asked if it had been in any wrecks he said, "not that I know of." I did a quick check on Carfax and discovered it had been in 4 wrecks and totaled on the fourth one. The owner had purchased it with a branded titled yet he said he didn't know of any wrecks. So glad Carfax helped us find a used car with a clean title and a maintenance list to back it up. Jan S. I didn't read the fine print. I don't want my email address released to anyone so remove my entry.”

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Posted 11 years ago

“The Carfax helped tremendously with our decision to purchase my car. Found it online in California. It was shipped to my home in Florida and with maintenance and tender loving care, it's rolled over the 100,000 mile mark and still going strong! Having a trusted company rating like Carfax is the BEST! Tallahassee, Florida”

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Posted 11 years ago

CARFAX is rated 4.3 based on 2,639 reviews