CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.29

4.3 Rating 2,639 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,639 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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Jeff

Miso

CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have always use carfax for my personal and business always great”

Helpful Report

Posted 11 years ago

“I knew what car I wanted to buy, I found 2004 Buick LaSabre Limited and because I used CarFax in the past to review cars for myself and now chidren well adults now it made it very easy to weed out a good car from a money pit”

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Posted 11 years ago

“I looked for a car for a couple of months before realizing that most people looking to sell their cars are not being honest about their cars. At this point I bought the 5 carfax package and resumed my search. Found two "clean, no accident" cars, checked the carfax to see accidents. Found another "one owner" car that turned out to have 5 previous owners. On the fourth carfax, I finally found the one. Clean, one owner with maintenance records. Buying the carfax was the best 50 bucks I ever spent! Karla D.”

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Posted 11 years ago

“I was looking at a 2008 Mitsubishi Eclipse which I found on Craigslist. The information presented was enticing and the images looked good. The price was good too. I made an appointment to inspect the car. The owner disclosed a minor repair which resulted in the new paint job but had no other informpurchased the vehicle recently for resale. I went home and checked the CARFAX report. It disclosed multiple”

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Posted 11 years ago

“I love carfax! It puts my mind at ease to know I am buying a reliable used car. The reports are very thorough.”

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Posted 11 years ago

“I was looking at buying a car, and it seemed to good to be true, I liked at the Carfax, and it turns out they it wasn't, I have a 2008 Mazda 6 that runs amazing, no problems, not too mention it came with the Carfax warranty. This is the best decision in car purchasing I have ever made, but I wasn't able to decide until I saw the Carfax. They are easily the best decision when purchasing a used car.”

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Posted 11 years ago

“Gave me what I needed to know to make a great decision”

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Posted 11 years ago

“I recently came across a posting for a used car for sale at my place if employment. I was looking for a car for my daughter, who is a newly licensed driver. I contacted the seller, questioned them about the car, and was told that they were the second owner of the car, it was in EXCELLENT condition, and it has been well cared for. I took my daughter to check out the car, and noticed that it has some overspray of paint, and some other questionable marks on the car. We jotted down the VIN number, took it home and ran a Carfax and discovered that the car was a salvaged vehicle and they were the 3rd owner of the vehicle! Our search continued....... We found another vehicle, ran a Carfax, and it was the PERFECT car for my daughter! THANK YOU, Carfax, from a VERY grateful momma of a teenaged driver!! * side note*...... I was recently involved in a minor accident, my car sustaining some rear end damage. When my daughter found out about the accident, the first words out of her mouth ( after I reassured her that I was fine, and the car was fixable) were " There goes your clean Carfax mom"! Gotta love her!! Thanks again, for empowering car buyers in a market that can be filled with deception!”

Helpful Report

Posted 11 years ago

“We were looking at a car (which we did not end up buying - but for other reasons) that had a branded title due to inaccurate mileage. By reviewing the Car Fax report, and the various entries, we were able to piece together the tale of the vehicle's mileage and were fairly certain that the error was most likely a type-o at the BMV. It gave us a good confidence level high enough to allow us to make an offer on the car. Absent the Car Fax report we would have walked away. Thank you Car Fax.”

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Posted 11 years ago

“I was importing a U.S. vehicle to Canada half way across the continent and Carfax provided me with the history and an added level of security that the purchase would be one I would not regret.”

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Posted 11 years ago

“I struggled to find a good used car in my area, through he internet. We were new the area and didn't have a reliable relationship with any car dealers. We began the internet search and on two of the vehicles we were looking we found, through car fax, undisclosed issues ( an accident and a recall). the dealer didn't know because they weren't told and they didn't check. Saved me from getting something I didn't want or need. I then began searching the internet again and never went any further with my search unless I found a clean bill of health with car fax. I did and the car is great--I am very pleased and very happy!!!”

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Posted 11 years ago

“Thanks to CarFax, I was able to discover that the BMW I was considering for purchase through a private sale had been involved in two accidents, fortunately none serious enough to derail the deal, and a transmission replacement that the seller had not disclosed. The Seller produced the receipts from the repairs and all is well. Kudos to CarFax! Love the CarFox!”

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Posted 11 years ago

“Car FAx Saved my Bacon.. Bought a car with allegedly 101,000 miles. After checking the Car Fax It was discovered that the Car had over 240,000 Miles on it. What a great tool thank goodness.”

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Posted 11 years ago

“Carfax helped me to tell me here my new car has been befor I get it. The site was very user friendly and I would highly recommend it.”

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Posted 11 years ago

“I have been looking for a used corvette for sometime. I found a 2007 Black corvette in my area it came with a carfax one owner, low mileage Thanks to carfax I purchased the car last Saturday. Dennis S. New Mexico”

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Posted 11 years ago

“I was looking at a late model car with very high mileage and wanted to make sure of it's history. The car checked out and I made the purchase with the satisfactory confirmation of history from CARFAX. I like my "new" car. Thanks CARFAX!!!!”

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Posted 11 years ago

“Been looking for car for over a month. Every time I see the car I want and go look it over, after I speak to the honest owners, I found some lies under and around the car's ..Waste of time !. Thats when I saw your add on TV...Hummmm. I spend a lot more in driving long distance only to find its not what was advertized . So for the price of carFax not only did I see what was left out of the Honest owner add. I saw How meny owners and where the car was and any major repaires and recalls. Now that is well worth my time and money. Dont leave home without it. Ray”

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Posted 11 years ago

“I was ready to buy a used truck when my uncle told me Wait.. before you do get me the vin & I'll run it in carfax to see if anything comes up. Turns out it had been in two seperate accidents the second it was totaled by the insurance co. It also showed it failing an inspection 3 times in the last 2 months. If it were not for him knowing to run it I would have been in the hole for $9000 Thanks Carfax! DH Cato, NY”

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Posted 11 years ago

“Was looking at a 350z and ran a car check with another company and they said no accidents reported. Ran a carfax and you reported an accident and said it was a rear end accident. questioned owner and he told us about the accident and we confirmed what he told us with a close visual inspection. He also reduced the price $750. Thank You car fax.”

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Posted 11 years ago

“after buying a car i ran a carfax on it and foynd out it had many more miles on it than it showed . i went back to the car lot and got 2000.00 back.”

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Posted 11 years ago

CARFAX is rated 4.3 based on 2,639 reviews