CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.29

4.3 Rating 2,639 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,639 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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Jeff

Miso

CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was in the market for a car for the first time in 8 years and thought I had found the perfect deal. I requested the CARFAX only to find that the vehicle had been involved in multiple collisions. Thanks to CARFAX I found the car of my dreams and know that I have nothing to worry about. Thanks CARFAX!”

Helpful Report

Posted 11 years ago

“y ears ago I bought a low mileage pickup truck from the dealer and I still have it to this day but what I didn't know was that at 22,000 miles that truck had the transmission already replaced if I would have got the carfax then I would have known that. I've since replaced that transmission and have had no problems since. I decided that if I would have got a CARFAX report I would have known that. now I've just bought a 2008 Volkswagen and the first thing that I did was get a CARFAX report. I was amazed to find that CarMax didn't provide one. I purchased the bundle of 5 because I was shopping for cars and wanted to have it available for me I'm glad that I got the CARFAX report it showed a good history and it helped with my purchase. I shared the history with the car max salesperson because they didn't know what the carfax showed”

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Posted 11 years ago

“I have bought a few used cars for myself and my son and I have to say, Carfax has been a tremendous help for me. Every time I want to buy a car I run a carfax report using the VIN number. This has saved me a ton of grief. In the past when we didn't run the carfax, I ended up buying a toyota which later on I learned it was a salvage title. I also bought a honda without running carfax, and the transmission died at $60k miles. So I learned my lesson the hard way. Every time I want to buy a used car, I don't even to go to look at it, unless I run the carfax first.”

Helpful Report

Posted 11 years ago

“While looking for a reliable vehicle with good gas mileage for my daughter, I came across a Craigslist listed Toyota Matrix. Upon looking at car, it appeared to be in good condition with some bumps and bruises. I informed the owner that I would let him know the following day if and when i would purchase the car. He immediately began to use pressure tactics on me to commit to the purchase. This obviously raised my suspicions and I used the Carfax app. on my Iphone. What I found under that VIN number where numerous wrecks and the car being totalled. Owner had it rebuilt and tried to sell it to an unexpecting person operating in good faith. I sincerely am thankful for the service carfax provided to the point that I used the smartphone app on all the vehicles we were interested in until we found the correct car for my daughter.”

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Posted 11 years ago

“I was able to check on resale vehicle to confirm number of previous owners and the mileage since it was low for three year old vehicle.”

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Posted 11 years ago

“Car fax helped meals the right choice for a car for my son. Due to the car fax histories I was able to make a good choice for a car & so far so good. Thanks!”

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Posted 11 years ago

“I'd been looking for jeeps for a couple of months. I finally found one that I wanted to look at so I ordered a car fax for it. After recieving the car fax there was a link stating "other jeeps in your area". I clicked on it and found the jeep that I ended up purchasing. It was a nice surprise and a better deal.”

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Posted 11 years ago

“Big thanks to Carfax! Its pretty good for those who want to by any car can go through the report and buy with out any thought. In my case i am fully satisfied with the carfax report and bought my car. Report shows every service ,repairs and damages and what not, done for the car. You can trust always. I never felt that i bought carfax account for money and its waste of effort.”

Helpful Report

Posted 11 years ago

“I am from Florida and found a car on Craigslist , that I was looking fir a long time, 2002 Lexus is300 I found in Atlanta GA, I drove 7 hours and on half way I decided to check carfax on this car, what I find out saved me 4000$ , the car had rebuild title and the title was washed from transferring car state to state. In GA it is clean title , but had before salvege Kentucky title. So be evear of washed cars. 35$ on carfax saved me 4000$. Check CARFAX”

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Posted 11 years ago

“Carfax kept me from buying a car that looked great but had been in an accident that required frame repair. Carfax helped me make the right choice ! Thank you Carfax”

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Posted 11 years ago

“I was looking for a specific used/pre-owned vehicle, a Min Cooper and needed to be automatic and within a certain price range. I used the CarFax reports as a way to use my time wisest in shopping. It gave me a little snapshot of what to expect when making a trip out to see a vehicle. Inventory was scattered many miles from my home and my time/travel was not wasted. I found a car that had the history I was expecting and there were no surprises. Great shopping tool!”

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Posted 11 years ago

“Excellent site I find out the car I was ready ro but it was in 2 accident”

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Posted 11 years ago

“I was looking for a 5-8 year old car. I found a 2006 Ford with 110k-one owner for a good price. When I checked on CarFax I found out it had 330k-4 owners. I asked for my money back and received it when I threatened to call the police with the CarFax information. I since bought a 2008 CRV 82k one owner that CarFax had given good information about.”

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Posted 11 years ago

“I recently bought a 2008 jeep grand cherokee and with the carfax I was able to make sure whether the car had any flood damage, accidents reported or any incidents. I'm very pleased to say that the car had no records. I also used Carfax to help a neighbor purchase a minivan with no trouble”

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Posted 11 years ago

“We were looking for a used vehicle with a third row and a lot of amenities but didn't want to spend a fortune. Carfax cemented the deal for us by providing a carfax report that confirmed the car we were looking at was accident-free!”

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Posted 11 years ago

“I would like to buy a honda civic at a privacy dealer's shop, it looks good with alow milesage. But when fortunately, I checked the car with carfax; it shows me 2 accidents happening with this car. I finally bought another honda civic with a clean title and only one owner history.”

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Posted 11 years ago

“In the market for a nice used car, I started my search and pulled a CarFax report on every one. Most allowed me to discard those with bad service or accident histories and schedule a visit to see ones that looked good. The CarFax doesn't tell you the current condition of a car, just gives you a good things such as how many owners it has had, any title issues, accident or major repair history. CarFax helped me find a great used car with low mileage and one owner at a price within my budget. I would never buy another car without using CarFax and tell my friends and family the same.”

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Posted 11 years ago

“Very happy with CarFax service because it makes me feel a lot more safe when buying a used car.”

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Posted 11 years ago

“In my case running a Carfax report confirmed the maintenance that the owner was claiming to have performed. It also filled me in on repairs that the owner had forgotten about. Thank you Carfax for helping me find a great used car in a scary price range!”

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Posted 11 years ago

“I find carfax very useful for my business , im a used cars dealership and with carfax I buy my cars with complete comfort known that carfax gives me a full report befor I make my perches .”

Helpful Report

Posted 11 years ago

CARFAX is rated 4.3 based on 2,639 reviews