CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.29

4.3 Rating 2,639 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,639 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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Jeff

Miso

CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was looking for a Chev SSR, found one, a 2004 with 8800 miles. Pulled a CARFAX to check it out The Carfax was clean truck checked out on Carfax, millage was correct, inspections up to date. saw it bought it. my big concern was some of the claims in the ad, seemed to be to good to be true, . Carfax was accurate as always. Regards, Bill”

Helpful Report

Posted 11 years ago

“Thank you CarFax - using carfax I have purchased three cars in about 4 years - it allows me the ability to find out about cars that I am interested in - CarFax C - Confidence A - auto R - Reliable F - factual A - Advice X - Xtra ordinary”

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Posted 11 years ago

“Was looking to buy thought maybe should run a car fact found out the car had been in a wreck thanks for car fact i didn't buy the car”

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Posted 11 years ago

“I was buying a car from California sight unseen and shipping back to New Zealand. I needed an independant check to be done on the car to assure me it wasnt accident damaged, writen off or salvaged title. Carfax was perfect - it told me so much about the car including some of the service history. Will definately use again in the future if buy another US Vehicle.”

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Posted 11 years ago

“Eventhough my '06 Camry was well-priced, the Buyer said the decision to buy my car over another cars was my offer to provide a full CARFAX report. She answered the ad, we met, she drove the car, I gave her a copy of the CARFAX, and she bought my car. The process took probably 30 minutes because my car was in good condition, and she relied faithfully on the CARFAX report.”

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Posted 11 years ago

“I have NEVER used Car Fax before...after using you guys a couple of weeks ago, trying to get information on a work truck, we have a logging and tree service...I will definitely use Car Fax again.. We of course asked the seller about the history of the truck we did end up buying... and because we used Car Fax...we found the seller to be honest, and Car Far information right on....sure take the stress out of buying something that expensive.... Thank You, Timber Pros Logging Grass Valley Ca.”

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Posted 11 years ago

“We were in the market for a Ford Excursion for our company. The car fax told us how many owners, confirmed miles and helped us make a very good purchase. We had to drive 400 miles to see this truck and would not have done so with out the car fax report.”

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Posted 11 years ago

“Recently I was looking for my finance dream car. It was honda accord 03 had only 115,000 miles on it asking price $6500. Wow great price. I saw carfax commercial about fraud. I decide give it a try. Wow I'm so glad I did. Found out the car's mileage had been changed. I had ask dealer if there been any mileage adjustment he quickly denied knowing anything about the situation. Even though when he bought car from auction already had 212,000 miles listed. Claim that had two same cars with same vin number. Thanks carfax saving me from a huge rip off.”

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Posted 11 years ago

“I was thinking of buying a car in a city a couple hours away. However, before I made the trip to go check out the car I decided to check out the car on Car Fax and found that the car had been totaled 3 times!! Car Fax really saved the day!”

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Posted 11 years ago

“Bought a used odyssey van with 189,000 miles on it. These are noted to have bad transmissions and even though it looked clean, I wanted to see maintenance records. Car Fax gave me it's history and dealership s were it was serviced. I bought it feeling good knowing it's been cared for.”

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Posted 11 years ago

“I used CARFAX when looking for cars for our boys. Once we found a car that they were interested in I did a look-up on CARFAX. The first car we bought was an 86 Nissan 200SX, before looking at the car we found out it was the original owner, no issues, no wrecks and all maintenance done. The other we settled on was a 92 Honda Prelude, now this one showed the car failed emissions several times over the history of the car. With this I pulled the codes from the car to see the current issue was and it had also been in 1 minor accident. Now we went through a lot of cars before getting the Prelude and some had been in multiple accidents, some had changed hands a lot (thinking it might be a lemon). CARFAX made it a lot easier to know upfront at least some if not all of the history of the car. People do not want you to take their car to a mechanic and have it checked, but this is a great thing if you can. So CARFAX to me is my second mechanic opinion.”

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Posted 11 years ago

“The facts on the carfax report not only helped me with my decision to buy my car but it helped us also decide on a car for my brother. It's a clear concise report of the facts there aren't any faults. Carfax has been an amazing tool for searching for a used car to buy”

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Posted 11 years ago

“I was trying to sell my 2007 Saturn Sky (my baby) to an interested buyer that I knew would take care of her. He made an offer that I accepted with the condition that I provide a clean Carfax. Not only was it clean but it showed a total value slightly above his offer. Carfax sealed the deal!!!”

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Posted 11 years ago

“I had a great deal on craigslist but I had to act fast so I got the car fax and it was clear on the history. I got my great deal. Thanks car fax.”

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Posted 11 years ago

“Using the CARFAX service is just as important in helping to make a buy decision as it is in helping to make the decision to not buy a particular vehicle. For example, I was looking to buy a used Mercedes E350. I obtained a CARFAX report which I had in hand when I went to inspect the vehicle in question. I was pleasantly surprised to discover that the CARFAX report was accurate in every detail. Because of this, I knew I could make a decision based a facts provided by a reputable third party and did not have to rely on the sales pitch of an over zealous used car sales person. It is difficult to describe in words the confidence, comfort and peace this afforded me. In addition, because the CARFAX data was so complete and accurate, I was much better able to gauge the veracity of the salesman. I had never used CARFAX before, but I would certainly use it in the future. And I have already recommended its use to my daughter, grandchildren and friends. Thank you CARFAX”

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Posted 11 years ago

“Found a fantastic one owner audi tt couple 2004 with less than 47k on the odometer and all service records included. It all started with the details provided by carfax”

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Posted 11 years ago

“I have been using Carfax for the last two cars that I bought. I has help me a lot finding the histories about the cars, especially my last one because I found a car that was a 1 owner car with a low mileage. Thanks to Carfax because I am really happy with my last car and the price that I paid for it was reasonable. Thank you Carfax”

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Posted 11 years ago

“CarFox always gives you the confidence to "go ahead" or "don't do it" when it comes to a used vehicle! Thanks for having my back!”

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Posted 11 years ago

“Hello, I happened to come across a used 2012 STI Limited with low miles with every available option that I wanted. Even after a test drive I was sure that there was no way this car didn't have a prior accident or other issue. I waited for what seemed like ages for the Carfax to print. Finally as I was handed the page and met with nothing but good results. I was then off to sign for the car. Thank you Carfax.”

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Posted 11 years ago

“I was interested in a Toyota Yaris that actually seemed too good to be true! I checked out the Carfax report and discovered that the Yaris was actually several hundred dollars above Kelly's Blue Book value! I jumped on the deal, and realized that sometimes, exceptional cars can be found!”

Helpful Report

Posted 11 years ago

CARFAX is rated 4.3 based on 2,639 reviews