CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.30

4.3 Rating 2,638 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,638 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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Jeff

Miso

CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good”

Helpful Report

Posted 10 years ago

“The carfax definitely helped me to find a good car whose record cannot be found from autocheck.”

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Posted 10 years ago

“It was a long drive down-state to look at the car I found online. Once I got there, it was clear that the car had some body repair. A test ride proved the car was in good running condition; however, I was still concerned about what it had gone through to have had parts replaced and/or repainted. That's when I asked the seller for a few minutes alone so I could get a CARFAX report, and I found out more than I had expected! It turned out that the odometer reflected 50,000 less miles than the last oil change service report, which was 5 months prior! That gave me a great negotiating advantage. I was able buy the car for 20% less than the asking price. Thank you, CARFAX!”

Helpful Report

Posted 10 years ago

“Carfax helped me find a car. I had searched but with the help of Carfax I would find out that sometimes people would forget to mention that the car was salvage and presented the car as if it never had been in an accident by the way this included a car dealership. Without Carfax I would have bought a car with issues. Carfax records protected my investment. Thanks.”

Helpful Report

Posted 10 years ago

“Carfax is an invaluable tool which consumers need to use to protect themselves from common new car lease scams, fraudulent bait-and-switching, deceptive advertising, and illicit conduct performed by dealerships and their affiliates. Background Info 8/03/2014: I signed a Lease Order for a new 2014 BMW 328i xDrive Sedan (”BMW #1”) - VIN# WBA3B5G58ENS10262. Estimated delivery was 4 – 7 days from 8/3/2014. 8/10/2014: Dealership informed me that delivery of BMW #1 would be delayed 7 days 8/16/2014: Dealership informed me that it couldn't honor the executed Lease Order for BMW #1. Dealership offered BMW #2 in lieu of BMW #1 with free incentives such as the Cold Weather Package, NAV and guaranteed next day delivery. 8/18/2014: I signed a Lease Order for a new 2014 BMW 328i xDrive Sedan (”BMW #2”) - VIN# WBA3B5G59ENS09752 8/19/2014: Execution of Lease for BMW # 2 plus purchase of BMW Tire & Wheel Protection. Finance Manager stated that one BMW Tire costs > $1,000 to replace. Finance Manager stated that over 90% of his lease customers buy the coverage. Issued I learned by using Carfax and educational resources referred to by Carfax: 1. According to Carfax, BMW #1 was in fact delivered to the Dealership on 8/19/2014 and sold on 9/2/2014 to (some other party (not me). 2. The tires were already covered under tire manufacturer’s warranty and the value of the BMW Tire & Wheel Protection, which I prepaid at closing, was added to the lease liability (a common lease scam). 3. The free incentives provided to me to lease BMW #2 were worthless because the Dealership changed pricing at closing. 5. My $500 deposit was retained by the Dealership and was used to pressure me into leasing BMW #2 lest I lose it completely. 6. My $500 deposit was still kept by the Dealership. 7. Contrary to BMW's advertising, BMW #2's side impact airbags failed to deploy in a side-impact collision involving the front of an SUV and the side door of BMW #2. 8. The Dealership idled the vehicle for 98 days during which it purports to have conducted a bona fide investigation. Carfax is a powerful tool for the customer. Carfax should to lobby for mandatory reporting requirements by Dealerships and their affiliates. Otherwise, the information available relies on sparse voluntary disclosures. In my situation, I self-reported. The Dealership, Service Center and Manufacturer each failed to report. Car #1: WBA3B5G58ENS10262 Car #2: WBA3B5G59ENS09752”

Helpful Report

Posted 10 years ago

“The information I received from car fax helped me make an informed decision on a quality used vehicle purchase. This was my first time buying pre-owned so the piece of mind is definitely worth it!”

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Posted 10 years ago

“After my husband totaled our car, we looked online for another and found what we hoped was perfect, but several states away! CARFAX gave us the peace of mind to order plane tickets and fly to Texas to buy the car - and it IS perfect! Thank you for helping us with all the info on the car before we went to buy it. You made the experience easy and stress free!”

Helpful Report

Posted 10 years ago

“My pickup burned and I needed to replace it. After two weeks I located a truck 2hours away from me. In order to hold the truck for me I had to place $500. non refundable deposit on a credit card till I could get there the next day. I bought the truck but I would not have placed the deposit without having able to see the CARFAX report.”

Helpful Report

Posted 10 years ago

“in my opinion carfax is one of the best tool to buy a used car. I would recommend carfax to every new buyer because it gives you the entire history and I had so much good expensive with carfax. I would suggest to CARFAX they lower rate on the reports”

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Posted 10 years ago

“Nice and fast”

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Posted 10 years ago

“Because of my carfax report I was able to get the car I was buying for three thousand dollars less than the asking price.”

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Posted 10 years ago

“Because of my carfax report I was able to get the car I was buying for three thousand dollars less than the asking price.”

Helpful Report

Posted 10 years ago

“I recently purchased a 2003 Lexus ES300, the car was presented as a 2 owner car that had only had slight bodywork done on the front right headlight area, also the owner had told me that the service history was all correct. I checked the vehicle on Carfax and was able to confirm all of the work that was performed and all of the visits for service over the years. Its great to be able to trust people but the Carfax report allowed me to verify everything that was being stated.”

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Posted 10 years ago

“Carfax got me the information I needed when I needed it. Can't ask for more than that.”

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Posted 10 years ago

“Carfax is very helpful and easy to use. Keep up the good work!!”

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Posted 10 years ago

“reliable”

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Posted 10 years ago

“Carfax helped me purchase 2 vehicles by allowing me to get a closer look at those I was interesting in. I could see their service history, number of owners, how many miles each owner drove per year, how long each owner own the vehicle, accident -engine-body reports, est. repair cost of mechanical labor/parts, service due reports...etc. I'm really glad I invested in carfax; I was a little sceptical at first, but it proved to be well worth the money for such a big investment. I would purchase again and recommend to anyone that's looking to purchase a vehicle...jjb.”

Helpful Report

Posted 10 years ago

“I totaled my car last winter. I had a really tough time finding another vehicle and was very weary about some of the vehicles I have seen. Carfax helped me a lot. I ended up finding an 05 Chevy 1500 which turned out to be a beautiful and reliable vehicle thanks to looking up the vehicle service history on the site. Thanks carfax!”

Helpful Report

Posted 10 years ago

“My husband and I, was trying to find a great deal on a lancer GTS and we found a couple one was close and it was an awesome car we went and tested it everything looked great the place said it was involved in wreck but not totaled or bad damage so we left it and went got money and went to buy it and on our way we did the complete car fax and it had excessive damage and it had been from virginia to hawaii to calafornia to tenn it had been all over the place the sales people lied about damage and the owners so we searched and found another GTS in indiana just like it and did carfax and it had clean title one owner it was perfect and we went and got it so thanks to carfax we almost missed out on perfect car”