CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.29

4.3 Rating 2,639 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,639 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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Jeff

Miso

CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We found a nice Toyota Camry in a parking lot sale but the fellow was "selling it for someone else" so he had limited information on the car. My 16 year old daughter suggested that use CARFAX to check it out. She jumped on her smart phone, opened an account, entered the VIN number and we had the cars history in less then 5 minutes! With that information we discovered a "few" issues and were able to negotiate a $1000.00 savings! Thank you CARFAX!”

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Posted 11 years ago

“I'm glad I got a carfox for a BMW I was looking at. Even though it looked nigh perfect and 100% functioning, the car fox said otherwise and probably saved me a good number of trips to the mechanic because of it. The best ~$40 I spent :)”

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Posted 11 years ago

“I have used Carfax before and was not disappointed with the information contained within the newest report. It was the final bit needed in my car choice.”

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Posted 11 years ago

“Used it on my own car. Found out there was an issue with prior owner. Very minor but still noted so I can be honest with any buyer. Good info.”

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Posted 11 years ago

“I so the commercial on TV and on my last two car I have used Car Fax take my word for it one of the car had a salvage title that they forgot to tell me so from then on if I don’t see a car fax I don’t Buy the car that simple thank you Car fax.”

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Posted 11 years ago

“I am in the market for a used pickup truck. Researching online, I found a dealer site that listed a Ford f250 King Ranch for sale, 2006, for an unbelievable price at least $10k less than fair market value. Mileage was listed at around 70kmi. I signed up for car fax and ran the VIN. Much to my surprise, the carfax detailed history report alerted a mileage discrepancy. The vehicle had actual mileage of over 500,000 miles!!!!! Needless to say, I did not buy that vehicle. Thanks, carfax!!!”

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Posted 11 years ago

“Looking at a 2003 VW Beetle for my daughter, car had been repainted, carfax uncovered a total loss by the insurance company, 4 years ago. So I ask the dealer about the repaint, he tells me it was a southern car, had a bit of sun damage, they repainted the whole thing. So I ask him if he means southern Wisconsin, because car spent its whole life there. He didn't have much to say after that, and my wife thought I was rude. Ha, car fax saves the day.”

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Posted 11 years ago

“CARFAX is a very reliable tool that I recently used while searching for a used car in my area. The car I focused on had been involved in a previous accident which was noted on the CARFAX. With this information in hand I questioned the seller who confirmed the vehicle history as correct. Supporting information showed the damage had been repaired correctly and was relatively minor. I was able to make an informed decision and purchased the car. Thank you CARFAX!”

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Posted 11 years ago

“I had made the decision to purchase a 2012 Ford Fusion and my wife suggested that I take a look at CarFax before signing off on it. I'm glad that I did! The car was originally from a northern state and upon further inspection, I found a very rusty undercarriage. That was really good for us in the end. We found a 2012 Ford Taurus Limited with lower mileage for a far better price and a very good CarFax report! Thank you for your help!”

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Posted 11 years ago

“Carfax has saved me from buying a lemon”

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Posted 11 years ago

“Was looking and saving for a truck for about 4 yrs now and had found one that I liked. Well when buying a vehicle that's entering into your hard earned money, and their not cheap, you have to look at it as don't judge that book buy it's cover, you need to know what's inside. CAR-FAX gave me the inside story and the confidence to buy it, other wise you'll never know if your in for a bad deal. Thanks CAR-FAX”

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Posted 11 years ago

“I recently went to a large car auction with a used car dealer friend of mine in PA, I watched many cars roll over the auction block and saw one in particular IK wanted but did not win the but had written down the vin. A week later for giggles I ran a Car Fax on that car and saw it was at a new car dealer near me, I went to the dealer saw, test drove and bought the very same car I looked at a week earlier at the auction. If not for Car Fax and the great info on it, not just the damage stuff I would not have found what seems like a meant to be car I now own and love!”

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Posted 11 years ago

“i was set to buy a 2009 Sienna VAN for my family. i found one from a private owner with an unbeliavable price tag and was almost closing out on the deal when i decided to do a final check on Carfax. my findings almost ran me crazy. Car had a rebuild title, categorized as lemon and was involved in a flood. I am so happy i was able to get this information. i finally got another VAN though a few hundreds more expensive but with a brilliant history and i am very satisfied.”

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Posted 11 years ago

“Is good for see if u car is good”

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Posted 11 years ago

“I would highly recommend Carfax to someone who is willing to buy a used Car. I was about to buy a nice Car last year. But when I checked the Carfax report, I stopped buying. There was a major accident which the owner didn't mention. Thanks to Carfax!”

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Posted 11 years ago

“Very easy to use. I used this right before my vehicle purchase and let me have some leverage. Highly recommended and worth it .”

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Posted 11 years ago

“Quick and easy told me everything I wanted to know and more. Gave Me the piece of mind when I bought my car.”

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Posted 11 years ago

“I was going to buy a car and and after checking carfax report found, that car was involved in 2 accidents which was not mentioned by owner despite i asked him directly so carfax saved me from buying a lemon”

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Posted 11 years ago

“This was the first time that I purchased a car after getting a Car Fax report. I have always been amazed at how much information is available on each car and the variety of information. I am so glad that the report tells the potential buyer, not only information regarding regular maintenance but also if there has been any major damage to the car or major repairs, as well as recall issues. After having driven the Ford Fusion, I knew that it was a very good car and it appeared to have been well maintained. But I needed to know for sure and so I purchased a Car Fax, actually I bought a multiple package. I was so pleased to see all the records that were available for this car and it confirmed that this car was very well maintained and cared for. There was no doubt in my mind that I needed to purchase this car and so I did. I do't believe that I would have done so if I had not obtained a Car Fax report. I know that for any future car purchased I will always do a CarFax report.”

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Posted 11 years ago

“I found your website and information very helpful. It is the first time I have used it to buy used vehicles, which our family just purchased 3. All of them have been great and the few minor problems we have had have all been covered. Thanks again. I will recommend that my friends and family use your site before they purchase a used vehicle.”

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Posted 11 years ago

CARFAX is rated 4.3 based on 2,639 reviews