CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.30

4.3 Rating 2,638 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,638 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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Jeff

Miso

CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Is a best program if sny body trying to buy a car carfax helped me to find a good car thank's”

Helpful Report

Posted 10 years ago

“After searching Internet and getting disappointed to see histories of many cars at attractive prices, finally I found my favorite car by searching carfax. The report for each car is there free of charge and you can find all marks and models.”

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Posted 10 years ago

“Carfax saved me from buying a high mileage vehicle, listed as a low mileage vehicle. I went to buy a Tacoma. The owner said it only hadone 101k miles, however I ran the carfax and it showed 332k as the last know mileage. I ran far, far from that deal. I then checked out an actual low mileage truck, which was verified by carfax and have been happy ever since.”

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Posted 10 years ago

“I purchased five reports and was very pleased with the results. When you are spending $20,000 plus you want all the information available. Three of the cars I found had been damaged and the dealers did not indicate this. One of the cars had been sideswiped and was damaged from the front fender all the way to the back. The price of the reports saved me heart ache and thousands of dollars.”

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Posted 10 years ago

“After12 years of having the same car with only 60,000 miles on it, the car was totaled by a speeding car. With the help of a church friend and the use of carfax, I found the car I wanted. Several cars I looked at seemed okay until we took them to the mechanic. Pure Lemon! One dealer was even one of the larger dealerships. Carfax was easy to use and very informational. J.S.”

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Posted 10 years ago

“I use carfax for literally all my used car purchases. It doesn't matter how nice the car looks inside and out and even if it comes off as original paint and well kept, there can always be a story behind. Ordering a carfax is well worth the money time and time again before jumping into a big investment like purchasing a used car. I highly recommend to everyone buying a used car to spend the extra money and buy the carfax so you can know exactly what you're getting!”

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Posted 10 years ago

“I would never buy a car without running a carfax on the vehicle i tried auto check before and i didn't. Like it carfax is the way to go”

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Posted 10 years ago

“I never used or believed in any thing I see on TV such as car fax till I gave in and used it I bought my first used car I never would of bought it if I was not able to see. The history of this Ford Expedition eddie Bouer thank you so much carfax”

Helpful Report

Posted 10 years ago

“I have been looking for the right car for myself for quite sometime. I ran into a few great cars, but when checking the carfax I noticed multiple red flags which ultimately led me to walk away. Then I finally find the car Ive been waiting for, but my friends tried cinvincing me that the mileage must be too good to be true. So, I carfaxed it, like anyone with common sense would. I was astonished to see all the maintenance and history records and everything was accurate. I am now the very proud owner of a 25,XXX miles 2002 Camaro SS! Thanks carfax!!”

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Posted 10 years ago

“I went to see a Honda Civic and after driving it and all i was about buy the vehicle. But to make sure about the car i checked it on CARFAX. I found out that the car was actually declared as a total loss car after a collision. CARFAX saved my day.”

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Posted 10 years ago

“We are a hospital looking for a wheelchair van. Before we went to look at a van I ran a carfax, wow the mileage the speedometer showed was not right. Way to go carfax you saved me from buying a van with over 200000 miles. Raylene Hammonds JCF Hospital”

Helpful Report

Posted 10 years ago

“Carfax is a must nowadays. Ive run probably over 100 carfax reports on cars Ive been considering purchasing in the past 5 years or so. Many, many times it has saved me from buying a car that could have had serious issues or at the least would be hard to resell down the road. Its helped me in determining if sellers are truthful just in simply comparing things like length of ownership, amount of owners, whether they had it maintained at a certain dealership or not etc. But it has also saved me from buying several different vehicles with modified odometers. People dont realize how easy it is to change the mileage of cars these days. They seem to think if it has a digital odometer it cant be altered which just isn't true. I've personally passed on buying lots of cars because I was able to determine the mileage on the cars odometer wasnt the actual mileage, based on recent oil changes and mileages reported by carfax. In one instance I was looking at buying a vehicle that had 96,000 miles on it, I ran a carfax report and found out it was sold years earlier at a dealership with 170,000 miles on it. Thanks Carfax”

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Posted 10 years ago

“Glad to get carfax I had many bad experiences before but last buy I didn't regret it”

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Posted 10 years ago

“CARFAX really helped me out in finding a car for my son. After doing a vehicle history report we were able to negotiatiate almost half off the orinal asking price when we found out that the car was a "Salvage" vehicle. The car was a great buy and I saved a lot of money. Thank you CARFAX.”

Helpful Report

Posted 10 years ago

“I've used CarFax for all my past three used vehicles and have found it great to know that I have some extra sense of security in my investment. I've even had one report that had caught a mileage inconsistency, which allowed me to dig further and obtain the proper documentation from the previous owner (which ended up correcting the issue). Glad that a reputable service like CarFax exists!”

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Posted 10 years ago

“Looked for a used vehicle on the carfax site and found one with a good carfax report at a local dealership. Very pleased to have driven home my new to me car a couple of days ago. Thank you , carfax. I think the car fox would look awesome riding in my car with me.”

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Posted 10 years ago

“The dealer was easy to deal with. No pressure at all. Stepped up to help me when I has a mechanical problem.”

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Posted 10 years ago

“It was quick”

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Posted 10 years ago

“I bought a 1996 Toyota Camry from the estate of a family friend. It had a rebuilt/salvage title, which surprised me. Vehicle was involved in minor accident in 2010 and fell victim to the 75% rule--if cost to repair exceeds 75% of book value, car must get a rebuilt/salvage title. At time, car was worth $2400 and had damage a little over $1800, which is relatively minor. Car Fax report showed that damage was minor, no airbag deployment, and major maintenance performed by selling dealer, such as timing belt replacement, etc. Car Fax took worry out of purchase.”

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Posted 10 years ago

“Someone said that the car I was looking at was involved in an accident. I pulled the CAR Fax report and there was no accidents on it and as a matter of fact it had all of the cars maintenance on it and showed that the car had been well maintained. I purchased the car and am glad that I did. Well worth the money for the Car Fax report for the peace of mind that it gave me with my purchase. I would recommend that anyone getting ready to purchase a used car that they sign up and get the car fax on it first.”

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Posted 10 years ago

CARFAX is rated 4.3 based on 2,638 reviews