CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.29

4.3 Rating 2,639 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,639 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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Jeff

Miso

CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I think it's necessary to remind the potential consumer every once in a while of the long standing rule: buyer beware; that's especially critical if one is purchasing a used vehicle. Knowledge is power when it comes to negotiating and finalizing a purchase of a pre-owned vehicle. It's a sad commentary, but there is a number of morally bankrupt individuals out there who will take advantage of those who do not secure the requisite information on the vehicle they seek. Car Fax provides all of the necessary information to either proceed with the purchase process or avoid it. It's a great tool!”

Helpful Report

Posted 11 years ago

“I found a car online by owner and it was the exact type of car I had been looking for. I did not want to loss the deal and did not have time to take a mechanic with me, so my next best bet was to check it out with Carfax. What was reported on on the Carfax report was exactly like what the seller was telling me. I felt secure enough to buy the car on the spot and I have not regretted it. Not only did I get an accurate report, but the follow up emails alerted me to a possible recall on my vehicle that I don't know if I would have been notified being a second owner. I am very satisfied with Carfax and well worth the price of the membership.”

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Posted 11 years ago

“Car Fax is one of the most powerful tools you can have when buying a used car. Using mobile access, I saved myself from buying 3 cars worth much less than being asked for. I would've never found my 1 owner mustang and known it if it weren't for Car Fax! Love it!”

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Posted 11 years ago

“I was going to buy a jeep wrangler the vehicle was very clean and drove nice ran the carfax and discovered it had a branded title and wasn't worth half of what I would of paid so glad I had carfax ended up buying another vehicle with a clean carfax thanks carfax”

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Posted 11 years ago

“Carfax helped me determine whether I would buy the truck that I own today. It gave me utmost confidence when making my purchase and relieved me the stress of buying an unknown truck.”

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Posted 11 years ago

“I was looking for a pickup truck. I looked at one that was advertised low miles, carfax showed a 100k mile discrepancy, the second one was almost identical issue. Finally, I decide to travel outside the area I was searching and found a great deal, using carfax confirmed it was what was advertised! Thank you Carfax!”

Helpful Report

Posted 11 years ago

“I received a price from a dealer for a car that was so low I would have thought the dealer was trying to sell a reclaimed vehicle. Advertised as new, I bought the Carfax to find out that indeed, I was getting a brand spanking new car at an unbelievable price!”

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Posted 11 years ago

“Because I am in charge of our Corporate vehicle fleet and frequently purchase cars, I use Carfax to determine whether or not the cars that I locate for our employees will provide a safe, reliable and comfortable ride. Using Carfax is an extra layer of security for all of our fleet purchases..”

Helpful Report

Posted 11 years ago

“I was going to purchase a Audi A5 from a Private Party. I was going to travel 10 hours to go to look at and purchase the car. I bought CARFAX prior to my trip and it stated the car had 75K miles when the current owner bought the car 1 year ago. The seller was claiming the car currently had 73K miles. When confronted with this information the seller had no response and has not contacted me since. Super Glad I got CARFAX.”

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Posted 11 years ago

“This is one of the best selling tools in history”

Helpful Report

Posted 11 years ago

“I found a 10 year old vehicle which I knew I would love as I had one like it previously. The Carfax confirmed that it had been treated as royalty by the previous owner and allowed me to purchase an extended 100,000 mile warranty even though I had no actual maintenance records. Thanks, Carfax! I love my car again! DWH”

Helpful Report

Posted 11 years ago

“Was looking for a good, used truck from a manufacturer with a good reputation. I had ruled out Chevy, Ford and Dodge having owned one or another at some point in my life and, quite frankly, I was done dealing with the poor workmanship and quality control. So I decided to go Nissan or Toyota. Don't be misled, though! I did look at Chevy, Ford and Dodge because I wanted a good deal! I also wanted a truck with a healthy history! I used CARFAX and it was very instrumental in my decision making! It supplied me with pertinent information about the vehicles I looked at including if there were any recalls or accidents that might compromise the character of the vehicle. It's been two months, now, and I'm very happy with my Toyota Tundra. Thanks for your assistance, CARFAX!”

Helpful Report

Posted 11 years ago

“Well i brought my car a an auction wasn't surw if it was a stolen Or hot car or its history. Cleared the car. the fact that sale man was arrested had nothing to do with the car. Thanks car fax.”

Helpful Report

Posted 11 years ago

“I am a foreigner. When I began to buy a car, I had no idea whether this car had got accident before. My friend recommended me Carfax to check car history. I was so excited when I used Carfax, with it, I was so confident to choose a good car, and I did. With the help of Carfax, I finally purchased a 2009 Mercury Milan without any accident and that car really runs great! Thanks, Carfax!”

Helpful Report

Posted 11 years ago

“I just bought a low-mileage, older car from my sister-in-law's mother. Doing business with family is always tricky. I wanted to check out the car without being too overt about it, to keep family peace. Spending the money to get the CARFAX report on the vehicle yielded two benefits: 1) It put my mind at ease by showing a very conscientious maintenance record. 2) It showed the value of the asking price vs. the street price for like make/model cars. The car turned out to be quite a bargain, as was the CARFAX report.”

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Posted 11 years ago

“I would not suggest buying a used car without this service. There was a used car on a dealership lot that had extremely low miles and the price seemed to good to be true. The Carfax displayed the engine small block being replaced at only 7000 miles with other problems being repaired as well. Thanks CarFax for saving me from a lemon.”

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Posted 11 years ago

“I looked at three vehicles and ran the carfax and found out the mileage had been rolled back.”

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Posted 11 years ago

“I was in the market for a used car sold by a private owner. Car Fax made it easier to make a decision to purchase knowing the history. We probably would have not made the purchase without Car Fax.”

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Posted 11 years ago

“I used Carfax to help buying my first three used cars and that was very helpful. Then on the fourth car, Acura MDX, I bought another auto report (don't want to mention their name here). It shows a no-accident history, so I went to checkout the car and bought the MDX. Later it turns out that Carfax showed the MDX was claimed total loss due to vandinisim, but that auto report I bought showed nothing about the total loss. What a surprise! Now I only use carfax for its accurate and inclusive information.”

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Posted 11 years ago

“Carfax helped me find my dream car- a 2010 Cadillac SRX and it had a clean report. During the process carfax helped me make the right decision by allowing me to view a cars report prior to test driving it. Carfax gives you the reassurance in purchasing a clean and great ride.”

Helpful Report

Posted 9 years ago

CARFAX is rated 4.3 based on 2,639 reviews