CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.29

4.3 Rating 2,639 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,639 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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Jeff

Miso

CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love carfax cuz it help me get my dream car that I talk with my dream and it saved me thousands of dollars left on that it was a flood vehicle even the owner that so the card is no filter for the vehicle so I recommend everybody anybody to check the CARFAX before you buy a car trunk SUV”

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Posted 10 years ago

“I a I was looking for a Lincoln Town Car for a while. Found a great deal with low mileage and a very clean CarFax, I bought it a a great price and at a reputable dealership. CARFAX took the worry out of the purchase as a number of those on sale turned out to be dogs after reviewing the reports. CarFax is well worth anything else that is available. Love the Town Car.”

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Posted 10 years ago

“Very glad I checked the CarFax before buying my vehicle, discovered that the car I was about to buy had been in the shop for lots of issues not said by the other. Always get a CarFax before buying a used car.”

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Posted 10 years ago

“I spent 2 months looking for the right vehicle. Carfax helped me weed out the good from the bad, and find the truth when faced with sellers that tend to "stretch" the about the condition and history of the vehicle. Carfax saved me from making bac choices in vehicles and led me to finding the the clean, reliable vehicle I was looking for. Thanks Carfax!”

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Posted 10 years ago

“Goood”

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Posted 10 years ago

“We live in Arizona were looking to purchase a 2014 Ford Fusion. We found one for sale by owner on Craigslist. When we called and asked about the car, why such low mileage, why are you selling soon, we were given a sad story of getting a divorce and the car we just purchased must go. A tale of how much they loved the car, how great a car it was and how they really hated to sell it. Feeling bad that anyone has to experience divorce, yet convinced this was a legitimate story, we were excited to go investigate purchasing this. So excited we brought a check, transferring money, to leave a deposit. Upon arriving, the car was immaculate. perfect condition and fully loaded. And at an excellent price to boot. Runs perfect and clean like new. So I write down the VIN number while my wife is talking with the owner and log into CarFax to run the report. Well, low and behold, the vehicle was a lease and recently, 2 months ago, purchased at auction. And this "owner" was not even registered yet. But wait it gets even better. The CarFax report shows a rear end accident while registered to the rental agency in California. Mind you we are in Arizona. OK, not only an accident, but now I look real close and it doesn't even have the correct rear bumper on it. and it is out of alignment with the rear fenders. And of course our seller is now speechless. Claims to not have been aware of any of this. Shocked. We said our goodbyes and I emailed him a copy of the report. Perhaps he can tell the truth to the next buyer. THANK YOU very much CARFAX!!!!!!!!!”

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Posted 10 years ago

“I had been looking for an older model ML 63 AMG for 5 years. Several had come through but they were newer ones that were too expensive or older ones with too many miles. Then last June a 2007 popped up in one of the many "auto" search engines I was using. It was a 2007 with only 28,000 miles on it. So I pulled a Carfax on it and everything checked out as the first owner had only put about 5,000 miles on it in 6 years then they traded it. Appeared to be a 2nd car they kept at their vacation home. I bought the car sight unseen and had it delivered. Carfax had me make the perfect choice!”

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Posted 10 years ago

“CARFAX saved me from a major mistake and helped me find a good deal. I was at a reputable/large dealership ready to buy a car when I pulled the CARFAX, the report showed that the mileage on the odometer did not match with what was reported by the DMV. Needless to say I walked away from that 'deal'. The good deal came from a car that was priced great the CARFAX report validated everything the seller told me about the car and I purchased it with hesitation. That car has been a great little car for my son.”

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Posted 10 years ago

“I was buying a car for my son and needed information on a 1999 Cherokee. Car Fax had all the information on the first owner and the owner selling the truck to us. The detail waa amazing and the guy who sold us the car was great as well. He offered to show us the carfax, which meant he was confident that the car maintenance was detailed in car fax. Car fax is a great service. I would recommend highly.”

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Posted 10 years ago

“I'm 23 years old and looking for a vehicle is very hard because there is so many choices , but not much money. I found a truck on Craigslist and the price was in my budget and the value was a few grand higher. I was going to drive 3 hours to get this car the next day because deals like this don't come often. The pictures and responses were on point. While being on my way to buy the truck, a car fax announcement came up, so I thought, what if....... So I bought a car fax on the truck and it came out to be salvage title. Right away I turned around and was happy that I didn't fall for that scam. Car fax saved me time, money and a big headache.”

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Posted 10 years ago

“It was great! I found an excellently priced luxury car but was able to leverage it's car history to ensure the deal. Thanks, car fox!”

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Posted 10 years ago

“Car fax help me better negotiate the price of my 05 Monte SS after seeing it had been rear ended but not enough to do serious damage, I would have never known this without carfax”

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Posted 10 years ago

“It's amazing how car fox can help so many people you can know about even when people did the oil change I love the car fox”

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Posted 10 years ago

“Used Car Fax to located a vehicle and trust that it has well documented records. I found a new vehicle and have been very pleased with the results!”

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Posted 10 years ago

“Carfax has always been my go to source when purchasing used vehicles. Clear, concise and easy to use information about the vehicles selected. The right information at the right price!”

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Posted 10 years ago

“I was set on buying a 2004 honda accord they said had 130k miles checked car fax and u guys said 190k miles the guy selling it set back the miles thanks carfax saved me money for sure”

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Posted 10 years ago

“Carfax is very accurate and it helped me so far to say no to cars with a lot of problems that in the photos looked great.”

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Posted 10 years ago

“I was told about CARFAX from a brake masters representative. He informed me that they charge about 140 dollars to do a full inspection on the vehicle. He said although an inspection would be helpful, it is usually best to look into the history of a vehicle. With Carfax I found myself a reliable vehicle in excellent condition because I had access to match the truth!”

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Posted 10 years ago

“I was looking for a car for my daughter and she kept "finding" ones for me to look at. Thanks to car fax, I was able to show her that they had flaws and we needed to keep looking. Finally found one that checked out and we were both happy with. Thanks Carfax!”

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Posted 10 years ago

“CARFAX has been instrumental in helping me make decisions in purchasing trucks for my delivery fleet. I've used them several times and have always been satisfied. CARFAX is quick and easy to use and allows me to make cost saving choices for my business.”

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Posted 10 years ago

CARFAX is rated 4.3 based on 2,639 reviews