CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.30

4.3 Rating 2,638 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,638 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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Jeff

Miso

CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Did a great job when I was looking for a reliable car and saved me the headache of purchasing a guaranteed lemon”

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Posted 10 years ago

“It was very helpfull to use the CarFax in the process of purchasing my car. A lot of people are lying or are not not disclosing a lot of information.”

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Posted 10 years ago

“I once wanted to buy a used car: 2011 Nissan versa. it seems good, however, when I checked its VIN by Carfax, it was collised on the back. So luckily that I check carfax before I buy this car. Johnson”

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Posted 10 years ago

“Car fax saved me from buying a car that was too good to be tue. I was looking for my sons first car. Needed something safe and reliable. I ended up using car fax to buy a Toyota Prius one owner perfect condition for under book value. Thanks car fax. I now use car fax to report everything on my cars.”

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Posted 10 years ago

“This is the best car fax program”

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Posted 10 years ago

“I had looked up autos with Carfax and found records for car that showed car owned by elderly lady. Car had around 85,000 mile on it and was several years old but excellent condition. Went to dealer, drove car, saw no issues, ran well, body and interior excellent. So ended up wrote check for car same day. My son is driving this car to work and drives 150 mile a day. This car has close to 200,000 mile on it and still is servicing him very well. With Carfax I felt very confident to purchase car. Otherwise I would have been more reserve in buying auto. Donald Spohn”

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Posted 10 years ago

“CAR FAX IS A GREAT TOOL TO HAVE WHEN LOOKING FOR A USED CAR...IT IS WORTH THE PRICE JUST FOR THE PEACE OF MIND.”

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Posted 10 years ago

“II bought the car. Then thought I should run a car fax on it after the fact. Glad I did because it showed an odometer reading of 201,000 miles at the last registration and I bought it with an odometer reading 100,000 miles on it. I got my money back and the gentleman who sold me the car should have gotten his money back too. Car fax saved the day with documentation that wasn't otherwise available to me. Saved me spending $3k on a car I wouldn't have been able to register. Thanks Car Fax!”

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Posted 10 years ago

“I met initially with REGGIE BENSON. Reggie was busy but made sure I had a chance to test drive the vehicle with JOHNATHAN. I came a third time for a highway test drive with WILL. Everyone made me feel appreciated. it was their way if saying "HEY, we are in the car business so what ever you need" we will create the opportunity... Thats exactly what this team work venture did. Even the gentlemen that help us close the deal was very professional. I liked the "DIVERSITY" i saw what I 1st entered the door. CARFAX mean BUSINESS!.... A++++ on the no haggle policy. i researched the pricve and even discussed it with my credit union. The PRICE WAS MORE THAN FAR... I also got follow up call after the purchase. Thanks GUYS... You will be seeing me again. PROMISE...”

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Posted 10 years ago

“I was set to buy a 2005 volkswagen that looked like a great deal. But the carfax showed me it was involved in a deer collision. So glad that I check the carfax.”

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Posted 10 years ago

“We drove a 2003 Mazda which had Florida plates on it. The private seller told me that it was a "Florida" car bought from a doctor. Living in the Northeast, Florida cars are considered salt corrosion free and thus more valuable. He also told me the car was never in an accident. After the test drive, I was sold. As a very routine check I pullled out my Ipad and asked for the VIN. I used one of 5 Car Faxes that I purchased to check prospective cars' histories. To my amazement the car was from Michigan, spent 2 months in Florida, was totalled several years earlier, and my new found "buddy" bought it at a used car lot. PASS! Moral of the story......never go looking to buy a used car without a few Car Faxes hanging out of your back pocket!”

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Posted 10 years ago

“I purchase a car fax for a used Chev Trail Blazer . The carfax really helped put my fears of a wrecked and patch vehicle. It had service records that followed the previous 2 owners. Also I love the fox , so cute. #gocarfax#carsaver#cantwaittouseagain”

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Posted 10 years ago

“I have been looking for a specific year and model of car for 6 months. Very difficult to find the the year, model, color, features, price and history. Like looking for a needle in a haystack throughout the SE and Midwest. CARFAX provided me all the details on the car's history, maintenance, and accidents that otherwide I would not have known. Finally found the right car being sold by an owner who was sharp and able to make a great transaction. Pulled the CARFAX and everything about the car was true and it was exactly what I wanted. Couldn't be happier with my purchase of my new car and CARFAX reports. Great service that provides details on one of the most important purchases you ever make. If you are in the market for a used car, CARFAX is invaluable. It provides peace of mind and lets you know when you should move on from a possible purchase if details on the car's history are not what you are lookign for. Love CARFAX.”

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Posted 10 years ago

“I was looking at a used Jeep Cherokee. I liked everything about the vehicle. I really liked the price as it seemed to good to be true! I ran a CarFax report that showed that the vehicle had been owned and serviced exactly the way that the private seller had advertised. That knowledge gave me the confidence that my purchase was not only going to be a good deal, but there would not be any cause for concern that I would find fault with the vehicle after the fact! Thank you CarFax! I was able to enjoy my new vehicle with a peace of mind that there were not going to be any hidden problems!”

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Posted 10 years ago

“I purchased a CARFAX to help my sell my car. It sold within one week. It showed all our scheduled maintenance done at the dealership, no accidents, etc. I was able to send a PDF version to potential buyers.”

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Posted 10 years ago

“With carfax it help sold my use car quick and make the buyer trust me more”

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Posted 10 years ago

“Buy and sell cars as a hobby. Fix them up and resell mostly. Having a good Carfax helps in presenting the car for sale with honest,historical information. At the same time, in purchasing decisions, Carfax helps avoid misrepresented cars. Great tool for any buyer”

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Posted 10 years ago

“I love car fax. It gives me a peace of mind when I am searching to purchase a car.”

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Posted 10 years ago

“excellent understanding of owners, service records MADE MY BUYING EXPERIENCE MORE ENJOYABLE ALSO FOR THE BONUS THE DETAILED INFORMATION LEAD TO ME THE SAME SERVICE STATION WE USE AND THAT WAS THE PLUSvs carproof reports very vague and hidden information A1 JOB CAR FAX, KEEP UP THE EXCELLENT WORK”

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Posted 10 years ago

“I meticulously shopped for a vehicle for over a year. I weighed my options and did my research. I research for a living so I know good tools when I see them. CARFAX made the search sooooo much easier. And believe me, I had constraints that made accurate reporting crucial. I'm happy to say that largely because of CARFAX, I'm happy with my 2010 Volkswagen CC. I've recommended CARFAX to all my friends. You guys rock. BTW, love the app!!”

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Posted 10 years ago

CARFAX is rated 4.3 based on 2,638 reviews