CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.29

4.3 Rating 2,639 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,639 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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Jeff

Miso

CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was searching the internet for a 2014 BMW 535i M Sport when I located one at Luxury Auto Xchange in Chicago that seemed too good to be true. The car was equipped exactly like I wanted and the extremely low mileage made it even more attractive. At that point, I ran a Carfax in an effort to verify the mileage and check the overall condition of the vehicle. When I got the Carfax report I was delighted to see that the stated mileage was accurate and there were no other issues with the vehicle that gave me concern. Long story short, the clean Carfax report gave me the confidence to finalize the purchase. I have now owned the car for a little over a month and I couldn't be more pleased. The clean Carfax report was the key to the whole deal!”

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Posted 9 years ago

“Carfax helped me find my first car. At the dealer I was afraid to buy it because of all the miles on it, but when I looked it up on Carfax I learned that it had been well maintained and only been used for highway miles. I'm so glad I checked and was able to get such a good deal!”

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Posted 9 years ago

“If I didn't have carfax, I never would have found my car. A one-owner used car is the single most important factor in buying a used car for me, so carfax was invaluable. Worth every penny of the service. Thank you!”

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Posted 9 years ago

“My CARFAX story is not exciting. I didn't discover an undisclosed issue or anything that saved me from disaster. What I did do was, for about $50, get third party verification of the story the seller was telling me. Armed with the CARFAX report I was confident enough to travel from Wilson,NC to Savannah, GA and spend $17,250 with a total stranger. We could not be happier with our purchases -the car and the CARFAX report.”

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Posted 9 years ago

“I recently purchased a 2002 Mercedes S430 for a real good deal, I was concerned that the good deal was due to something being wrong with the car (accidents). To my surprise when I pulled the car fax, I was pleased to see there were no accidents, BUT on top of that the car fax showd the car was serviced at a Mercedes dealership the whole time. There were a couple of Mom and Pop Mercedes repair shops that were used for minor repairs that showed up on the list as well. Very pleased with the level of service that was provided.”

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Posted 9 years ago

“the info I got was great and anyone wanting to buy a used car or truck should only use car fax. B”

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Posted 9 years ago

“The information you furnished was more than the dealer had told me, all though I did not ask to see the Carfax, I paid to get a new one and found it was in more than one accident, and from little things I find it makes you wonder if everything that has happened to the vechicule has been turned to Car fax”

Helpful Report

Posted 9 years ago

“I used it on two cars for each of my children within a two month span. Although it showed me a clean record that each of the one owner cars claimed, it provided me the assurance that I was purchasing quality cars for my son & daughter to drive. Worth every penny of the cost for the reassurance and history of the vehicles.”

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Posted 9 years ago

“Great”

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Posted 9 years ago

“Carfax is amazing, it is really easy to use and usually gives you a good overview of how the car was maintained, how many owners, mileage, how many miles have been put on it every year. It helped me find my vehicle, It saved me from buying a lemon once which I'm grateful for because it would've been a lot of extra money that I wasn't willing to spend. I was going to buy a 2003 Ford Escape, and I ran a carfax before I was going to purchase it, and it blew my mind what I found out about it. It said that in 2008 it had 180k miles already, and the funny thing is I was going to buy it here in 2015 and the odometer said 127k miles. If you put the numbers together who knows how much miles it has, I later saw that car selling again because it broke down. THANK YOU CARFAX, you saved me money and time :)”

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Posted 9 years ago

“Was checking out an 05 Silverado that had been a contractors truck. I was on the fence about it as it was not in perfect condition but appeared to be in good mechanical order. Used CarFax for the first time and was able to look over its entire service history. Decided from what i saw that it was a good deal and got the truck. So far no surprises! Was an excellent use of 40bucks and will definitely use again in future!”

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Posted 9 years ago

“I love it”

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Posted 9 years ago

“I had been looking for a car for more than a month, had finally found the perfect car. Car fax gave me the confidence to buy the car knowing I would have no problems with it”

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Posted 9 years ago

“Easy to use very helpful”

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Posted 9 years ago

“I recently purchased a 2003 Jaguar XJ8 Sport. I like knowing a vehicles history before I buy it. Some problems are easily overlooked without CARFAX. CARFAX gives me the confidence to buy used cars.”

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Posted 10 years ago

“Thanks to CarFax we were able to save ourselves from possibly a lot of grief in the future. We bought a late model truck at an auction, it looked and ran really well and we were so proud of the "bargain". But when we returned home we did a CarFax check and found out the vehicle had 100,000 more miles on it than the odometer said. We contacted everyone involved with the sale of the vehicle and when we told them someone had ran the miles back according to the mileage documentation on the CarFax report and that it was a federal offense, they were very anxious to give us our money back without a problem. Had it not been for CarFax we most likely would not have caught the odometer change. Thank you CarFax and I will never be without you. Most importantly, we will check CarFax "before" we buy.”

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Posted 10 years ago

“Very convenient to use and very accurate results. Thanks Carfax!”

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Posted 10 years ago

“I wanted to find a one owner Tahoe that fit my budget. By using the selective process that Carfax provides, I was able to look at several one owner Tahoe's online and chose the one I wanted. I then worked online with the dealer to negotiate the price. The final step was to go on-site and finish the deal. Since the vehicle was 40 miles from my home, I was not interested in trying to negotiate the price while on-site. After a test drive, I had a couple of things I wanted done before taking ownership and was able to come back one more time after the dealer was done. The ability to select parameters such as model and price and one-owner was helpful.”

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Posted 10 years ago

“It is surprising how many dishonest car sellers are out there. Twice in the past 3 months I have found the car that fits my criteria only....well, looked like it fit my criteria. In both cased the miles were under reported by well over 100,000 and one had been in a serious collision with major damage....it was listed as "clean", but it was actually a salvage. The money spent on CarFax reports saved me thousands in bad car purchases.”

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Posted 10 years ago

“I had been lookng for a first car everywhere, even if it meant going on a long drive. So i finally found a 1995 acura integra 4 hours away. The title said clean, so i was ready to go we set out on the trip. At that time i decided carfax was something i should really get into since im going to be looking at a lot of cars. Come to find out the acura had been in a bad collision and was considered salvage. 20 minutes in the trip we went home. Im very lucky to have gotten CARFAX its been very helpful ever since.”

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Posted 10 years ago

CARFAX is rated 4.3 based on 2,639 reviews