CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.30

4.3 Rating 2,638 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,638 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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Jeff

Miso

CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Car fax help me land my beautiful well running outlander, mitsubishi.l.”

Helpful Report

Posted 10 years ago

“Well, my wife and I were looking for an economical car and we wanted to buy from a private seller. Buying from a private seller can be risky sometimes due to the fact that you don't know whether or not the original owner took good care of their car. With CarFox, we were able to make sure the miles were correct and that it had not been any wrecks.”

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Posted 10 years ago

“While I did not purchase a car this time, because of the Canadian Dollar vs the U S dollar, I will surely use this process when the CDN dollar improves, either before we go home or we will be searching in the Fall when we return to our Florida Home.”

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Posted 10 years ago

“Looking for a used car can be really scary, but not with a report from CarFax. CarFax compiles all available data to give a detailed history, including any type of service, the mileage history, and any accident reported to insurance or police. Sadly, we found most sellers to be dishonest, and were saved from buying several cars we had good feelings about. We did ultimately buy a car based on the CarFax report. The price was reasonable, and although the car was far from perfect, we knew the owner was honest based on the CarFax report. I highly recommend purchasing a CarFax report before purchasing any used vehicle. It will lead you to good deals and allow you to feel confident in your purchase.”

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Posted 10 years ago

“I was try to buy a toyota camry 2009 . The seller told me that the car just have 80 k millage . But after i checked that on carfax.com i saw that the actual millage was 208k !!!! Thank you so much for helping us carfax.com”

Helpful Report

Posted 10 years ago

“I have been searching for used cars for about two years. I found that the major car sites listed numerous vehicles but there was no way to determine the repair history or negatives about a car with out visiting the vehicle. CARFAX helped reduce the inventory to look at and gave very useful information about the cars operating history. CARFAX reduced my cost of search dramatically and I did buy a car using the new CARFAX used car site and the reports. Thank you CARFAX”

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Posted 10 years ago

“I was interested in a 2005 Jeep Grand Cherokee, with relatively few miles. CarFax informed me that it had three previous owners, but I could tell that the first was a few months as a dealers car, then there was a very long ownership by one person and a short time third owner. There was a report of an accident but I found that it was a minor side accident in which someone backed into the car in a lot. The reparir job was escellent with no evidnece showing. So with the history well established I felt comfortable with buying the car and am happy with that decision.”

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Posted 10 years ago

“Put my mind to rest about the truck I was about to buy and let me sign the paper work with confidence!!”

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Posted 10 years ago

“Carfax report for me is extremely vital prior to buying any car, and it usually correct and reliable. all my previous and current cars were basically in a good shape and carfax made me confident in taking the decision. I`ll for sure keep using carfax as a powerful tool in buying my cars. Aymondo T.”

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Posted 10 years ago

“When looking for a reliable and affordable car for my 20 year old son, I used CARFAX to help me feel comfortable that I was making the best decisions about the cars I was considering. When I found the online advertisement for the 2010 Hyundai Elantra I finally purchased, the low mileage, maintenance history and price provided in the ad seemed too good to be true. Using CARFAX, I was able to verify that the mileage and maintenance history in the ad was accurate, the vehicle had no reported accidents or issues and the suggested value of the car was slightly higher than the asking price. After meeting with the owner I found that there had been a recent issue with the "check engine" light for which he had it evaluated and adjusted his asking price to account for the cost of the sensor replacement. I confirmed the same issue existed when inspected by a local mechanic prior to purchase, had the sensor replaced and my son is very happy with it. When a deal seems "to good to be true", I normally pass it up assuming it is not legitimate but CARFAX helped give me the peace of mind to pursue the deal and it was a great experience. Thank you, CARFAX!”

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Posted 10 years ago

“Carfax certainly helped to ease my mind concerning our recent purchase. Spending thousands of dollars on a used vehicle is difficult enough but having the history from a non biased third party made it much less stressful. I know a reasonable amount about automobiles but it is so easy to hide past problems. I felt much better after reading the vehicle history and we bought the truck. Thank You Carfax”

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Posted 10 years ago

“Very good”

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Posted 10 years ago

“Carfax helped me sort through all the cars I was looking at on craigslist to find a nice one owner vehicle with no accidents. Without Carfax I never would have meet the great person who sold me the vehicle and found out we both had something in common. Both myself and his daughter were kidney transplant patients, I received a kidney from my mother and his daughter donated hers to her husbands. It was a very emotional car sale and I have Carfax to thank for helping me find the right car and make a friendship.”

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Posted 10 years ago

“Carfax assisted my son and I with his very first car purchase. It showed us the transfer of ownership to various parties and maintenance records on a 2000 Toyota Camry, and using this information we were able to make a wise decision on it's purchase.”

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Posted 10 years ago

“Carfax is a tool to use when buying a car. It used with other factors and some good ole common sense can help immensely. If you're not using Carfax when considering the purchase of an automobile, you prob shouldn't be buying that automobile”

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Posted 10 years ago

“Carfax is just great can't say more. Over the years I've been a user of carfax. I just love it.”

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Posted 10 years ago

“I was looking at a 2002 Mustang GT with only 126,000 miles, the seller dropped the price by $1000 and so that made me wonder as I had just come from a terrible ordeal with my previous car on which I should have done a Carfax report. Therefore I got a Carfax report and much to my delight no accidents, no damage, fully serviced, and worth about $1250 above retail book value. Thanks to Carfax I was able to buy this car with complete piece of mind.”

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Posted 10 years ago

“Using Carfax helped to confirm the other due diligence I completed. It essentially helps to verify what a used car seller is saying, and whether their story checks out. It's fantastic to have this third party verification available, and highly recommend using Carfax for any used car purchase.”

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Posted 10 years ago

“I went to buy a Nissan Versa and was amazing when I ran the car fax realized miles had been rolled back 159,800 miles ! I am glad I had car fax on my team”

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Posted 10 years ago

“The requirements for the perfect car were rear wheel drive, manual, and decent engine. I found this package in an Infiniti g35 coup. I was ready after a long search to pull the trigger because it looked immaculate inside and out. A last minute check of carfax revealed it had been declared a total loss and had a salvage title. I inquired as to the discovery and never heard back. Saved me a fortune!”

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Posted 10 years ago

CARFAX is rated 4.3 based on 2,638 reviews