CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.30

4.3 Rating 2,638 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,638 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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Jeff

Miso

CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I listed my car for sale, it went unsold for 1 month , but as soon as I bought and downloaded the carfax report not only did I sell the Tahoe, got more than book value for it, that does not happen if I dont get the report from carfax.”

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Posted 10 years ago

“I WAS LOOKING FOR A CAR , THAT WAS AFFORDABLE, MY SON WAS IN A CAR ACCIDENT. AND WANT OFF THE FWY. DUE TO OTHER CAR DRIVER ..SO I NEED TO CHECK ALL OPPORTUNITY. TO LOOK . I HEARD OF CARFAX... SO I PAID THE FEE. TO CHECK SOME CARS OUT .. IT WAS GREAT . IT TOLD ME IF THE CAR WAS WORTH PURCHASING IT.. NO ACCIDENTS . IF IT PASS SMOKE CHECK . LASTED OWNDER..SO I FOUND THE CAR I NEED FOR MY SON .. TO GET TO COLLEGE AGAIN..WITH THE SMALL AMOUNT I HAD SAVE UP .. SO THANK YOU CARFAX . FOR ALL THE INFORMATION. .”

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Posted 10 years ago

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Posted 10 years ago

“My old 1999 car died on the highway and I needed a replacement fast. Hopefully the same model if I could find one. I searched on Craigslist and saw several but nothing worth following, On the third day a gem popped up, but it really seemed to good to be true. A 2001, exactly the same model and only 19500 miles with a price of $2000. The VIN was listed so I signed up for CARFAX and ran the number. It checked perfectly so I dashed over to the location and bought the car after a quick drive around the block. The little old lady selling the car was glad to get rid of it and I've been smiling ever since. It is a gem and friends and family are asking if I can do the same for them. Maybe, but only if CARFAX says it's OK.”

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Posted 10 years ago

“Was looking to buy a car for the first time in 13 years! Was in the market for a used car but didn't know who to trust. Well I knew I could trust CarFax. After all I wasn't buying the car from them and they are well respected and independent. I narrowed my search and eliminated several cars using CarFax Almost bought a car from someone who showed me a CarFax competitor fact sheet. When I checked it against the CarFax information I realized he was not being truthful. I finally bought my 2006 Toyota Avalon from a company who advertised CarFax and I am completely satisfied!!”

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Posted 10 years ago

“Useing CARFAX made it easy for me to buy a car.”

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Posted 10 years ago

“I am extremely happy with my Carfax subscription. Allowed me to check the service records of multiple cars before deciding on just the right one.”

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Posted 10 years ago

“I had leased 3 cars and had averaged 15k miles a car so after 9 years and 45k miles I realized a good used car was the smartest way to go. After using carfax on 3 jeep compass' I decided on an 2011 because the records were very well kept and had no issues. I probably saved myself over $7,000 by buying used and using carfax since I don't put any miles on my car.”

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Posted 10 years ago

“This is very helpful to get the car you are looking for ..”

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Posted 10 years ago

“Based on report I bought a vintage corvette”

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Posted 10 years ago

“It helped me for not bayng the car with the accident I was almost to bay bay car fax saved me 10000 dollars thanks carfax”

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Posted 10 years ago

“I was looking to purchase a newer car off Kijiji and found 2 that i was very interested in. The price on both was about 2000.00 less than what dealers wanted for the same vehicle on the lots so i figured just to be safe i would run a carfax on both. One turned up as a total write off rebuild but was not listed as such and i contacted Kijiji and they had the add pulled and the seller relisted it as a write off rebuild when he relisted it so i saved someone else from getting a dud. The second one came up A-ok and i purchased it and have put 60,000 kms on it with only doing minor maintenance. Good thing i used carfax and I have advised every one that asked me about purchasing a used vehicle to do the same and have had many thank you's because of that advice.”

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Posted 10 years ago

“Obviously you will check CARFAX for every automobile that you look at, but CARFAX has other awesome features. One of these has a list of cars that have already been ran through CARFAX's check lists and this is how I purchased my car, without regret. I would clearly recommend it to anybody, it's definitely the best guide or gauge for car buyers.”

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Posted 10 years ago

“I've purchased 3 used cars over the last 5 years and CARFAX proved to be a critical component to my search. On three separate occasions, I found the vehicles that looked great, drive great. However, after running the CARFAX reports, vehicle histories showed failed smog emission test, an accident, and a repo / too many owners. CARFAX even utilized the vehicle history to estimate how much the vehicle is worth relative to similar vehicles. I would never purchase another used vehicle without a CARFAX report!”

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Posted 10 years ago

“Me ayudó mucho”

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Posted 10 years ago

“Honestly a good buy. Was literally about to leave to buy a car. When i purchased the carfax and discovered the owner lied about being second owner (the car had 5 previous owners) and there was a total loss declared on the vehicle. And saved me from spending money. P.S. I pays to take your time in purchasing a used vehicle. I waited and ended up with a much better car.”

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Posted 10 years ago

“having the ability of knowing the history behind a used vehicle can be very rewarding, and used in the negotiation of the purchase. Not to mention the unseen misfortunes of undisclosed information. The information which I received from car fax reports was to be accurate, and well worth the cost. They provided the knowledge I was needing to purchase, without worries, my used truck. And to be reassuring, the buy back guarantee, if any information was found to be wrong. CarFax is to me, a necessity before the purchase of any used vehicle.”

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Posted 10 years ago

“awesome program for piece of mind thank you carfax”

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Posted 10 years ago

“Truly trusted almost got fraud but thank you Carfax :)”

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Posted 10 years ago

“Carfax was very detailed and very helpful, but unfortunately I could not get a loan for a car I was checking out, because no bank will give you a loan for car older than 10 years:( But I'm sure, I will use Carfax again in future.”

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Posted 10 years ago

CARFAX is rated 4.3 based on 2,638 reviews