CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.29

4.3 Rating 2,639 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,639 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

Write Your review

Tell us how CARFAX made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Jeff

Miso

CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was rearended in my favorite car on a Friday. It was totaled out on Monday and the rental was mine on Tuesday. I ordered two 5 report deals from carfax. I thought two of the cars I saw on carfax were great. I got there and thanks to carfax mileage info, I was able to question the dealer as to why there was 40k difference on EACH vehicles mileage from just a few months ago. Needless to say, I didn't buy those. One vehicle had a clean carfax, high mileage but thanks to the report, I could tell that it was dealer maintained and in great working order. I test drove the truck, and that's the one I bought. I even used one of my other remaining reports for a friend. He found out that the guy "selling" the car was not only NOT the owner, but there was a major wreck that he didn't disclose. Thank you carfax!”

Helpful Report

Posted 11 years ago

“Found a car car fax made it quick and easy to make sure it checked out and was a good buy!”

Helpful Report

Posted 11 years ago

“Not only did CARFAX confirm ownership and title history , the additional info on the price calculator helped me formulate an offer for my car purchase. I am pleased with the car I bought and the help CARFAX provided. Joseph L.”

Helpful Report

Posted 11 years ago

“Using Carfax prevented me from falling into a scam.”

Helpful Report

Posted 11 years ago

“I have not found a vehicle yet, but thanks to CARFAX I have not bought the wrong vehicle. I have checked several cars and found they had been involved in accidents(one had been totaled) and another at a dealership who gave me the VIN and when I pulled CARFAX it showed an accident(salesman had said they had CARFAX and no accidents). When I asked the salesman for additional details he said no accidents and I must have used wrong VIN. Needless to say, I did not buy vehicle. I am still looking and hope to find a vehicle soon.”

Helpful Report

Posted 11 years ago

“That was great and I could find my best car by carfax help :)”

Helpful Report

Posted 11 years ago

“I purchased my vehicle from the PPA auction. While at the auction but before it started I was able to get on my phone and check out the vehicle history by vin. I loved the detailed information found about the upkeep and the prior ownership. I bid on the vehicle and won!!! The miles were on point and the vehicle runs great (with minor need such as an oil change was needed) and is up to my standard. I received a great deal with the confirmation from CARFAX about its history.”

Helpful Report

Posted 11 years ago

“Was looking at a Ford Expedition from a dealer 3 hours away. Pictures looked great and salesman said it had no issues. Pulled up the car fax and found out it had a salvage title! Thank you car fax! You saved me time and money.”

Helpful Report

Posted 11 years ago

“Accurate”

Helpful Report

Posted 11 years ago

“I was looking to buy a Mazda Mpv. The van looked in great condition. But I asked the dealer for the car fax and the only thing he could say to me was that the title is clean. So I got the car fax myself and found out that the mini van was salvaged 2 times!!! After that I knew for sure I didn't want it! Thanks to the car fax I saved myself thousands!”

Helpful Report

Posted 11 years ago

“I had been looking for a used car for about two months. I decided to use CARFAX when I narrowed down my choices, and I am really glad that I did. A seller advertised his car as being a certain year with a clean title. I ran a CARFAX on the VIN, and the title ended up being "salvage" and the car was a different year than advertised. I found out that the airbags had deployed and everything. We had test driven the car and it looked nice, but we did not want to have to deal with a salvage title, and we did not know exactly what had happened to the car that the seller wasn't telling us. We ended up finding a car that fit us perfectly and had a clean title and CARFAX with no accidents. CARFAX helped me to make a better-informed decision about each car I was seriously considering, and in the end we made the perfect choice for us. Thank you!”

Helpful Report

Posted 11 years ago

“My son and I drove an hour to see a Ford Escape he had found online that was a 2007 with supposedly 77,000 miles in it. We test drove the car and my son was ready to buy the car but I thought the car looked pretty rough for a car with those miles. After talking with my son we decided to run a car fax report and asked the owner if we could take a picture of the vin # so should could run a Carfax report. He said "sure,I guess so." So we went back to our car and using the ipad, signed up for the unlimited carfax account and ran it. It turned out that the car had mileage of at least 177,000 miles. There were several mileage readings that were well above what the odometer reading showed. The seller shortly knocked on the window to inquire what we found. We showed him the report and he claimed that was news to him. I have no idea if he really knew the mileage but I do know that Carfax saved my son from a costly mistake. Mike in Illinois”

Helpful Report

Posted 11 years ago

“It was my first time buying a car on my own and I didn't know the first thing about buying cars. After the Carfax I felt confident about purchasing my car and knew the seller was being honest. Thank you Carfax! My car is amazing!!”

Helpful Report

Posted 11 years ago

“looking for a first car for my daughter CARFAX was awesome. not only did it stop me from buying a car with a clean title that was in not one but two crashes. CARFAX also shows the service records on cars with phone numbers. the vehicle i ended up purchasing showed the water pump was replaced. with the dealer and phone #. so it was simple to give them a call with vin # and they looked up the car. it showed the vehicle was in for regular oil change and they spotted a leek and changed the water pump. it put my mined at ease to know the car was not overheated.CARFAX ROCKS. i would not buy a used car without it...”

Helpful Report

Posted 11 years ago

“I have not yet bought the vehicle I am looking for, but the use of CARFAX has helped me in the following way... I would have ended up buying a vehicle that would have caused me a lot of trouble, thus causing me to spend a lot more money in repairs.”

Helpful Report

Posted 11 years ago

“Without Carfax I'm not sure I could of purchased a used vehicle and felt confident that my purchase was an informed one. My time is valuable and I wanted to make sure I had good information about a vehicle before contacting the seller. Using Craigslist, I saw many vehicles that, from their pictures, looked like a contender. After generating the Carfax report, red flags that eliminated a vehicle from our search appeared. The red flags were due to odometer discrepancies, undisclosed salvaged titles, originated out of state, structural damage, and cars that still had liens against them, I generated about 35 Carfax reports before finding the right car to pursue and buy. I highly recommend everyone to use Carfax as a resource to help their vehicle search. You'll feel better making an informed purchase. I know I did.”

Helpful Report

Posted 11 years ago

“I found a truck on Ebay that the seller claimed was a returned stolen truck. When I checked CARFAX, I found out the truck had been totaled out in a crash. When I told the seller what I foun d out on CARFAX, he never communicated with me about the truck again, and took it off the Ebay market.”

Helpful Report

Posted 11 years ago

“spotted a car went to the Fox got a report and bought the box”

Helpful Report

Posted 11 years ago

“I was in the market to buy a used vehicle.I narrowed my search to 4 vehicles.By being able to utilize car fax I was able to eliminate a few based on the information received and verify the history of the vehicle I purchased.Gave me 100% confidence in my decision.”

Helpful Report

Posted 11 years ago

“Seriously helped me sell my car for top $$$$$$”

Helpful Report

Posted 11 years ago

CARFAX is rated 4.3 based on 2,639 reviews