CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.29

4.3 Rating 2,645 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,645 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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CARFAX 1 star review on 21st September 2025

Gail Resnick

Jeff

Miso

CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Randy Fulk

Antonio Jose Jose

Anonymous

Anonymous // 01/01/2019

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“Seriously the best website. Every vin number that I had checked was stollen or had rollback mileage on it. Then I had already bought a vehicle after checking the vin that matched on the dash and the door. Little did I know that those vins that matched were not the actual vin for that exact truck. I then figured out the actual vin out when the dealer checked the computer and came out to be another vin number. I then checked it out and man was I surprised to say the least as to what I found.. Thank you so much carfax!!!!!!!!!”

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Posted 11 years ago

“Car Fax allowed my grandson to check on the vehicle he was looking to buy before the purchase”

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Posted 11 years ago

“When I first new that there is a wabsite to check about the car you are going to buy I was shocked. So then I looked at cars and found a lot of damaged cars the are rebuilt. And that's why I thank carfax for there convenient. I bought my car with a clean carfax. Thank you vary vary much”

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Posted 11 years ago

“I used Autocheck and it missed a total loss on a vehicle. Get so happens a friend of mine owns a small used car lot and I use Car Fax and it caught it. I would have bought a total loss if it wasn't for Car Fax!!!!!”

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Posted 11 years ago

“I found car fax to be a great tool to bay a good used car”

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Posted 11 years ago

“I didn't know if carfax is that help full, I bought a car from a dealer after a couple of days I decided to check the carfax of the car guess what I found out the car was salvage I took the car back to the dealer and I got my money back. It is really a piece of mine...”

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Posted 11 years ago

“We were looking for a used car. I can't believe how many dishonest people are out there. Carfax gave us the information we needed to avoid a very costly mistake, several times.”

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Posted 11 years ago

“I love carfax.!!!!!”

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Posted 11 years ago

“I bought a Foucus ZX3 on this September. It was looked old, but Carfax showed it was in good condition. Then I made the decision to buy it and it is really good to drive.”

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Posted 11 years ago

“Is the perfect place to check the car history before purchasing a car”

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Posted 11 years ago

“Was accurate!”

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Posted 11 years ago

“You people need to get your information verified before print!”

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Posted 11 years ago

“I used carfax so many times, especially in buying a car from Craigslist. I almost bought a car from a guy who had not had the car very long and had a report from some other website that showed the car as being accident free. I told the gentleman that I would still run the carfax and lo and behold, the car had been in an accident! I showed the seller and he was surprised and I was saved from being the victim of buying a potential lemon!”

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Posted 11 years ago

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Posted 11 years ago

“I would never buy a used car without a Car fax. It has not only helped me to see what work has been done to the car and who has owned it but in several cases has noted probable tampering with the odometer or clouds on the title. It's quick and easy on line and you can download and print your report within minutes. And lastly, it gives you an adjustment to the price based on the Car fax report you have generated. It's amazing how many shops, garages and dealerships are now linked to Car fax. It really makes cheating the buyer nearly impossible. Thanks Car fax for a great service to the car buying public.”

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Posted 11 years ago

“My overall experience was really very good. As I baught car fax report for unlimited plates, it helped me in a big way to check many cars in that duration. At the end I was able to find a good car for me with help of car fax just in time before my account got expired. Thanks to car fax.”

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Posted 11 years ago

“I used CARFAX to become informed on 5 different Corollas offered by Driver's Mart. I lived 300 miles away, so I needed to inquire before I made the trip. Furthermore, these cars didn't stay on the lot very long. When I got my info together including CARFAX reports on each vehicle, I went and purchased the vehicle.”

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Posted 11 years ago

“How about a sucess story. We wanted to make sure before driving a round trip of 1400 miles . The car fax matched the owners story of origin. As we discussed it he was able to fill in the gaps. It all matched. I picked up the car and it was and still is amazing. The carfax gave me confidence.”

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Posted 11 years ago

“This Carfax is great I was purchasing the vehicle and I said before I purchase it lets me see the Carfax and came up with a rebuilt title it save me a whole Lotta money so before you buy a car what does the Fox say show me the Carfax”

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Posted 11 years ago

“I was helping an 89 year old friend purchase a car. I found a car and used carfax to check the car out. It helped me be more confident in recommending the car to her.”

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Posted 11 years ago

CARFAX is rated 4.3 based on 2,645 reviews