CARFAX Reviews

Name: CARFAX
Rating: 4.30

4.3 Rating 2,631 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Metrics

Info

4.3

Based on 2,631 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“many good deals by a trustworthy company”

Helpful Report

Posted 4 years ago

“Ford transit 250”

Helpful Report

Posted 4 years ago

“I wish CarMax had more Lexus’s to choose from. Enjoy visiting CarMax.”

Helpful Report

Posted 4 years ago

“Why does a report expire when I have paid for it? Also if I only use one report out of the three I paid for, it would be very nice to have the time to use the remaining two reports go to one year, not 30 days.”

Helpful Report

Posted 4 years ago

“Good to have history of vehicles”

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Posted 4 years ago

“When you need accuracy and honesty, rely on CARFAX. The one to turn to for automotive purchase security.”

Helpful Report

Posted 4 years ago

“Good history of the car. My mileage usage has changed and they send me reminders on the old used rates.”

Helpful Report

Posted 4 years ago

“My vehicle had an accident that I found out about and was repaired however this repair did not show up on Carfax”

Helpful Report

Posted 4 years ago

“I would have like to have more knowledge of accident that was reported as there wasn’t an accident while or since we’ve owned the vehicle”

Helpful Report

Posted 4 years ago

“Just too costly other then that a good thing”

Helpful Report

Posted 4 years ago

“Not always accurate”

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Posted 4 years ago

“Provides very useful information about the vehicle”

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Posted 4 years ago

“I like the info but they are too pricey”

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Posted 4 years ago

“correct and timely”

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Posted 4 years ago

“Website is a little confusing in that when you think you are buying one report, you may be actually be purchasing five reports. This happened to me. I contacted CarFax immediately and received a timely refund. The data in the report was e extremely accurate. Will use CarFax again.”

Helpful Report

Posted 4 years ago

“It would be way better if you could talk to a human when you have a problem.”

Helpful Report

Posted 4 years ago

“The car fax report itself was good and informative. However I did have difficulty logging in and I was in the middle of trying to make a deal on a used vehicle out of town. I couldn’t find a number to speak with an actual human being to get some assistance until after I was billed for the Carfax report. I didn’t buy the vehicle because the report didn’t come in until after I’d headed home.”