CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.29

4.3 Rating 2,639 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,639 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

Write Your review

Tell us how CARFAX made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Jeff

Miso

CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I found the car I was looking for.”

Helpful Report

Posted 7 years ago

“People interested in my car ran Carfax and it showed I had multiple car accidents. It was all about all the times I had brought the car in for hail damage repair. Everyone thought they were car accidents! I ended up selling it to a dealer for $4000-$5000 below KBB. Little did I know I could have just taken the insurance money, not repair the car, and sell it for a little less. You cost me a lot of money. Never again!”

Helpful Report

Posted 7 years ago

“I was reviewing the history of a vehicle that I was interested in. I ordered the CARFAX confirmed all the necessary details that I needed to know to purchase the vehicle. Which I did an a couple of months later I am still very satisfied about the purchase. Thank You Car Fax!!! Mike Sadler Pryor, Oklahoma”

Helpful Report

Posted 7 years ago

“I was in the market for a Plymouth Prowler. Found one in the Villages in Florida. Ordered the CARFAX. It convinced me that it was the original mileage and there had been no damage to the car. I bought it.”

Helpful Report

Posted 7 years ago

“I was buying my very first car off of a friend and wanted to make sure I had the whole story of the car. CARFAX was a very helpful way of finding the complete history of the car without relying on what my friend could remember in terms of past maintenance and prior accidents. After reading the CARFAX I was confident that the car was in great condition and went on to purchase my very first car! I call her Little Subbie and she's awesome!”

Helpful Report

Posted 7 years ago

“Carfax showed me that even though I was buying a car with 160k miles, it had been well taken care of with all the maintenance performed on time and with trustworthy professionals.”

Helpful Report

Posted 7 years ago

“Carfax helped me find a great deal on my 2014 Subaru Outback.”

Helpful Report

Posted 7 years ago

“I love Carfax! Saved me from buying a total loss.”

Helpful Report

Posted 7 years ago

“I was looking for a used SUV. I only shopped dealers who provided a Carfax with each car, mostly via their inventories on their websites.”

Helpful Report

Posted 7 years ago

“Help my family find the right car with a perfect maintenance record.”

Helpful Report

Posted 7 years ago

“Yes perfect choice”

Helpful Report

Posted 7 years ago

“Car Fax and Ancestry com has something in common or maybe 2or more things and that is they are both a scam and a joke!! There are so many loop holes in both. Don't worry though because there are many more good people out there you can scam!!!!!!!”

Helpful Report

Posted 7 years ago

“I had spent several months looking for a specific truck. After finding 4 trucks in a 12 hr. driving range, carfax made the decision possible for the best truck. Thanks”

Helpful Report

Posted 7 years ago

“bought toyota fj cruiser, used carfax to verify service records”

Helpful Report

Posted 7 years ago

“CAR FAX "CAN NOT BE TRUSTED" They reported an adverse event on a car we had purchased 2 (TWO) years after the event happened. We had already sold the car and we had nothing to do with it. However, the people who purchased it from us tried to trade/sell the car and the event came up on the report. The people are coming after us (we had nothing to do with it since it happened 2 years prior to us buying the car with a clean fax then) CAR FAX WILL NOT STAND BEHIND THEIR REPORTS< THUS CAN NOT BE TRUSTED) They are also way OVERPRICED at 6 reports for 99.99”

Helpful Report

Posted 7 years ago

“I was looking to purchase a late model Ford Fusion at a very low price. The owned explained that the car had a salvage title, but that the designation occurred only because of hail damage that was later repaired. So...good as new, right? I ran the car through Carfax and discovered...WRONG! The salvage title was because the front-wheel drive car had been in a front-end accident. Hail damage? I. Don't. Think. So. Thank you Carfax.”

Helpful Report

Posted 7 years ago

“I was out to buy a used 2009 car but the car fax showed it was a lemon. Car fax definitely does NOT suck!!!”

Helpful Report

Posted 7 years ago

“Gave me a complete review of my truck”

Helpful Report

Posted 8 years ago

“I used CarFax to help in purchasing a used car for our daughter in collage. We used Motorcycle Gallery one of your registered dealers. Mitch at Motorcycle Gallery was wonderful. The car just received an A+ rating from our mechanic saying "he'd never seen a car with 100,000 miles so clean". Thank You CarFax and Motorcycle Gallery”

Helpful Report

Posted 8 years ago

“Lauren in Customer Service was very rude. She was not helpful and seemed not to care if we continued business with carfax and she is a Supervisor. After stating that, I found out she is no boss but all operators are called supervisors. She refused to put her manager on the line and wasnt concerned about losing our business.”

Helpful Report

Posted 8 years ago

CARFAX is rated 4.3 based on 2,639 reviews