CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.30

4.3 Rating 2,638 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,638 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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Jeff

Miso

CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was about to buy a car which was listed as one owner. After running the carfax I realized it was a rental car for years. I am so glad that I found the issue before finalizing the deal.”

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Posted 7 years ago

“I was quite happy with how well documented the vehicles were. However if someone else other than a registered mechanic work on the vehicle you yes don't know.”

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Posted 7 years ago

“by giving me all the information I needed about the car”

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Posted 7 years ago

“We were already to increase our bid on a 2004 Suburban with only 50,500 miles! We were told that it was only used to get to Florida and back. HA! I checked CARFAX. Turns out the car was sold in Illinois, moved to Indiana, held for 30 days, sold and moved to Wisconsin AND the odometer was set back! The mileage should have been 350,500!! I ended up contacting our local authorities and what do you know, the Sub was removed from the auction. Buyer BEWARE! CARFAX is the best!”

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Posted 7 years ago

“Used them before, will again . Another tool in the box to combat fraud. Great service !”

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Posted 7 years ago

“sent payment for a report on potential buy and apparently transposed a # in vid, received report for the wrong auto. immediately tried to contact and address problem and reach an agreement, have yet to hear from carfax months later.”

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Posted 7 years ago

“I bought three cars in the last two years and Carfax data helped me to make a wise and informed decision. I recommend Carfax to anyone who is ready to purchase a car. Great price and great service!”

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Posted 7 years ago

“Carfax was a great tool in helping us weed out a good used car from a bad one. It was instrumental in helping us find the right safe and reliable car for us.”

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Posted 7 years ago

“Worked with me and got me into truck I wanted, great service.”

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Posted 7 years ago

“Carfax tells the whole story these days consumers need that piece of mind there are no disopointments when you use carfax it is worth the extra money to know what you are going to buy dont leave home without it.”

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Posted 7 years ago

“Did not help. Purchased 1 owner 2006 Subaru Forester based off what we read on the car fax. Have had nothing but problems with the car. It has cost us over $2000.00 in repairs and have only driven the car 4 days in 2 months.”

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Posted 7 years ago

“Carfax showed me that a car that was advertised with under 100,000 miles (and showed that on the odometer) actually had over 200,000 miles. Plus Carfax showed that it only ever had one owner so the seller knew and was being dishonest.”

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Posted 7 years ago

“I bought a 2008 Scion tC Toyota and I had the suspicion that it was once involved in an accident noticing a oddity in the way the body panels are aligned. The air bags were not deployed and the car still looks nice. Car fax gave me a close estimate of the car value BUT lower than what the banks go by on NADA by about $1k. Oh well,I am very happy with the car and by paying it off it will boost my credit and lastly it's far better than the pile of junk GM I was driving. Thanks”

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Posted 7 years ago

“Carfax will help you know your buying a car with / without any problems last thing you want is to pay big bucks and then have to repair it.”

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Posted 7 years ago

“I was on a visit to Frisco TX area and located a nice used 8-year old car, single local owner. Carfax had a nice track record of maintenance. Drove it home over 1,000 miles and very happy with the purchase.”

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Posted 7 years ago

“I was about to buy a bmw with problems with the pixels on the odometer. The owner told me it 195xxx Kms but upon checking the car fax it was actually at over 300000 Kms from the last report sent in. Needless to say, I didn’t buy the car”

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Posted 7 years ago

“We searched for over 2 months for a truck with a clean CARFAX. When we found one, we read the CARFAX, test drove it, and bought it! Many dealers don't offer one - don't buy from them! A CARFAX is like a security blanket - don't drive home without one!!”

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Posted 7 years ago

“I think Carfax does a good JOB WHEN HAS INFORMATION REPORTED TO IT. I purchased a used pickup and then found a major problem with the steering that was not on the Carfax.”

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Posted 7 years ago

“CARFAX was the final deciding factor in purchasing a used 2012 Scion IQ.”

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Posted 7 years ago

“I found the car I was looking for.”

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Posted 7 years ago

CARFAX is rated 4.3 based on 2,638 reviews