CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.30

4.3 Rating 2,638 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,638 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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Jeff

Miso

CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've always relied on CARFAX when buying a vehicle, but the last time I used CARFAX was the best. I had sold a truck to a guy out of state. He paid cash and headed back home with the truck. Two months after the sale, I received a notice from the buyer's state transit authority saying I owed $160 for several drive throughs at toll booths. They had photographs of my truck with my expired plates flying through these booths. In order to fight these charges, I had to set up a court date out of state. Instead of appearing in person out of state, I was able to send the CARFAX report that clearly indicated that the vehicle had been sold, was no longer in my name and the plates on the truck were expired and therefore stolen. It was the fastest way to resolve the issue. I had the proof in my hand with CARFAX faster than I ever could've done so through my state's DMV. I love CARFAX!”

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Posted 7 years ago

“never got it”

Helpful Report

Posted 7 years ago

“We found the car that we had been looking for, and it was almost too good to be true. A 2016 Ford Explorer, very well equipped, with only 8,112 miles on it! I was a little bit leery of the car wondering why someone would get rid of it with such low miles. The car still has the 'new car smell'. I wondered if it could have been a 'lemon' with multiple problems. I got a CARFAX on the vehicle and it had a very good record of the history from purchase up to the time that this dealer had it up for sale. No problems! So we purchased the car, and absolutely love it! Thanks CarFax!!!”

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Posted 7 years ago

“It was ok, but a little travel and be prepared for some personal diligence and I came in under car fax numbers by $1,150 and that is after I spent $650 at a body shop”

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Posted 7 years ago

“The seller (dealer) had the full CARFAX report available FREE online. The report had all the service details of the vehicle--oil changes, etc.--because they'd been done at the dealer. The vehicle had very low mileage, and because the CARFAX report had the date and mileage of service, I could tell the vehicle had been driven occasionally throughout its three-year life. I bought it sight unseen--could tell it was MORE than the vehicle I'd been looking for over the past several months.”

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Posted 7 years ago

“I was about to buy a van and the odometer was screwed so lucky didn’t buy it”

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Posted 7 years ago

“I am selling used cars in Japan. When buying an American car, CARFAX is very useful.”

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Posted 7 years ago

“Easy and accurate”

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Posted 7 years ago

“I was about to buy a van this past January. The odometer showed about 120,000 miles. That is not a lot of miles for a van as I get well over 200,000 miles on a delivery van with proper maintenance. The were a couple things done to the van that were a bit inconsistent with a relatively low milage. At the time, there was news about flood damaged vehicles turning up at dealerships in the mid-west. My brother suggested a Carfax. So I ordered one myself and to my surprise, found that the odometer had been rolled 133,000 miles!!! The guy that owned it took it off the market because it was done before he purchased the vehicle. $39 well spent. ( my brother is always right)”

Helpful Report

Posted 7 years ago

“When I paid for a CarFax for a car I was interested in the web site said that I could check up to five (5) additional cars. So I checked the CarFax for the other two cars I own. When I got my bill........CarFax had charged over $100+ to my credit card and I could NOT get in touch with ANYONE either by email nor telephone to find out WHY I was so overcharged and how to rectify the issue. Bait & Switch?.......don't know. I just know I was over charged with no way to deal with the issue. /crh”

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Posted 7 years ago

“I felt confident buying a used car knowing it's history and verifying there were no accidents. Purchasing a used car is risky and I believe car fax eliminates as much of the risk as possible.”

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Posted 7 years ago

“In December 2017 I purchased a 2005 Camry with 69,700 miles for my son. So I thougt. After the purchase found an old oil change sticker in the glove box that said the car had 280,000 plus miles. Bought a Carfax and confirmed the miles was in the 280+ K range. I filed a police report against the person which is currently pending and that person is being charged with odometer fraud and some other charges. A month later that same 2005 Camry was in a winter car accident and was totaled no injuries involved. I then purchased a Carfax each time I had a car that I was interested in possibly buying. Out of the four cars that I CarFaxed two had good normal histories, One had a reported total loss from the insurance company the seller failed to mention, and the one I bought had a perfect Carfax history with service records from the date of purchase with 55,000 actual miles confirmed by the Carfax services records reported. So I learned my lesson the hard way by not doing a Carfax on the first car. Now it’s saved me from buying a total loss car and finding the perfect car with service history and documented miles. Thank you Carfax, Anthony”

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Posted 7 years ago

“Did a search on a 2000 Audi A4 Quattro 5 speed. Turned out the one owner was telling the truth about the vehicle. Pros: Detailed info Cons: A little pricey Cheers!”

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Posted 7 years ago

“was able to find prices and features on vehicles I was looking for as comparison to the ones I was considering purchasing in my area”

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Posted 7 years ago

“I was looking at a car and was thinking about buying it. The price seemed almost too good to be true. When I checked the cat on CarFax, it turns out that it had been involved in a flood and that wasn't disclosed by the seller. CarFax ended up saving me a ton of money and headache.”

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Posted 7 years ago

“My husband was buying a truck from a coworker. He swore up and down that the vehicle had never been in a wreck, clean title. After seeing a few questionable bumps and bruises on the vehicle, we went ahead and got a car fax. Come to find out, it had 2 accidents! There were many excuses for this person not disclosing this information, however, thanks to carfax, people are forced to be honest! Thanks for saving us hundreds of dollars on this purchase!!!”

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Posted 7 years ago

“Saved me numerous of times... You can’t trust any of these private sellers now adays, even some dealers. Carfax showed me a true background check from the date of first purchase. Gives you a great idea of what you are actually getting into!”

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Posted 7 years ago

“I started looking at a nice 06 Cadillac. The CARFAX report showed a title problem and a little investigation showed that there was more owed on the car than it was worth. A NON- DEAL. I then found a Kia on a local dealer lot. The CARFAX report on it showed original service as a rental car, a long time between the sale by the rental company and the time I found it, and higher than average mileage. This gave me information to negotiate a very fair deal. I bought it and love it.”

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Posted 7 years ago

“able to check background on car on the spot. luckily I found everything to be good and am happy with the purchase”

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Posted 7 years ago

“I bought a Jaguar XKR S convertible that had a clean AUTOCHECK , and apparently a clean Carfax at the time . The car was damaged prior to my purchase , and not reported by Carfax until 2 YEARS after that occurred .Not good.........”

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Posted 7 years ago

CARFAX is rated 4.3 based on 2,638 reviews