CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.30

4.3 Rating 2,638 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,638 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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Jeff

Miso

CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Carfax charged me way too much for my usage. I had a set price to look up so many cars for that price and they OVER charged me. The charges were $129.17 twice a month when the charge should've been 1 time a month. I was not looking at very many cars per month, I was way under my limit. I was able to use Carfax and buy my granddaughter a car. I tried to look up a 210 Honda Pilot using the vin number and no reports on it which made me suspicious and I did not buy the vehicle.”

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Posted 7 years ago

“Helped me to know the true history of the vehicle”

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Posted 7 years ago

“1- Auto check report. 2- Photo and description brochure. 3- Free and no obligation import from Atlanta. 4- Test drive with a store associate to explain all features. 5- Vehicle cleaned and serviced. 6- Speedy finalization of sale.”

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Posted 7 years ago

“,I used CARFAX to verify the history of the used 2015 LEXUS I was wanting to buy from CarMax. CARFAX gave me a more detailed service history and even showed an undisclosed event where the front bumper sustained damage and was repaired at a dealership. We called the dealership but they would not disclose what the damage was. In the end, we decided that it was minor damage and did not affect the value of the vehicle. Thanks CARFAX! A great service!”

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Posted 7 years ago

“I checked the CARFAX on a few cars that I was interested in. The reports were very helpful in showing me if there were any accidents on the vehicles I chose to look at. Once I was satisfied on a particular vehicle, we went and test drove it from an individual and bought it. Without the CARFAX reports, we may have purchased a damaged vehicle”

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Posted 7 years ago

“Before we purchase our Toyota, we checked the CARFAX to ensure the buyer was honest and there were no surprises. Great decision before driving 3 hours to purchase a vehicle.”

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Posted 7 years ago

“I've used it twice, once to buy a vehicle, and once to sell a vehicle. It has become a 'Standard' when it comes to buying/selling a vehicle. When I shop, whether I'm serious or not, I always look for the Carfax logo.”

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Posted 7 years ago

“I purchased a 2008 GMC Sierra 1500 after checking Carfax and seeing the vehicle was 1 owner, low milage that was verified, had only been in a very minor accident with minor damage, with a full vehicle service history. I will pay for a full Carfax history report before my next purchase. I am confident in Carfax information.”

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Posted 7 years ago

“After my car was totaled I had to find a replacement vehicle that was within budget of the insurance check I was receiving. I wanted to purchase a used car for the best value within a 100 mile radius. CARFAX helped me narrow down my best options, and they saved me from traveling over three hours to check on a car with a poor maintenance history! I did eventually travel two hours to purchase a vehicle, and it was the CARFAX record that sealed the deal!”

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Posted 7 years ago

“The service provides an independent record of accidents, sales and service events which help determine vehicle value.”

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Posted 7 years ago

“I fell in love with a black on black car, BUT with the Carfax found out it had been in a airbag deployment and had way to many owners. Best 💰 spent.”

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Posted 7 years ago

“I found a vehicle with lots of miles, but the CarFax report showed the previous owner had carefully maintained it with regular oil changes, transmission service, cooling system service, etc. When I read the report I knew the GMC YukonXL was a good value for the price.”

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Posted 7 years ago

“Gave me all the info on my 05 Cobalt I needed and more it also provided info for service done on my car”

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Posted 7 years ago

“The data brought by carfax resolved many of the unknowns in purchasing a vehicle.”

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Posted 7 years ago

“I WENT TO WASHINGTON STATE 1100 MILES AND FOUND THAT THIS VEHICLE HAD A BAD ACCIDENT AND WHAT YOU REPORT IS AN ACCIDENT BUT EVALUATION OF HOW BAD THAT IS NOT ACCEPTABLE, THE REAR AXEL HOUSING HAD TO BE REPLACED AND THE BED AND THE TRUCK SHOWED ONLY A COUPLE THOUSAND MILES FROM NEVADA TO WASHINGTON FOR 8 YEARS OF USE AND AS I HAVE ALWAYS SAID YOUR REPORTS ARE ONLY AS GOOD AS THE LITTLE INFORMATION IS AVAILABLE SO YOUR REPORTS ARE REALLY USELESS!!! IF I HAD KNOWN HOW BAD THE ACCIDENT HAD BEEN I WOULDN'T HAVE TRAVELED 2200 MILES TO PURCHASE THIS VEHICLE. PLUS THE SELLER WAS AN ABSOLUT LIAR !!!! STEVEN B COY”

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Posted 7 years ago

“I was looking to purchase a 2004 Toyota Solara that had 129,000 miles on the odometer, the Carfax revealed that it was at 291,000 miles when the original owner sold it. Later the odometer was rolled back to 76,000 miles. The Carfax helped me understand the unsettling feeling I had about purchasing the vehicle due to odometer fraud. Thank you Carfax for accurate record keeping!”

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Posted 7 years ago

“I was able to validate the history of a 2002 Jetta that I hoped to purchase. Made me feel comfortable about the purchase.”

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Posted 7 years ago

“I bought an expensive Lexus car based on a clean Carfax report. Six months later the report was altered by Carfax saying it had been damaged five months prior to us buying the car. When we inquired, Carfax took a long time responding and when they did, they said they have no control over such reporting. Thousands of folks are relying on Carfax reports yet Carfax denies accountability.”

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Posted 7 years ago

“I found a nice car for a very reasonable price I did not expect it was. The paperwork was done fast and the carmax girl helped me to return back the rented car I had that time.”

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Posted 7 years ago

“I felt more knowledgeable when my son and I went out with Carfax in hand and found him a good used 2013 KIA Rio for his first car.”

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Posted 7 years ago

CARFAX is rated 4.3 based on 2,638 reviews