“Bon prix mais accès difficile avec service clientèle. Finalement j'ai annulé ma réservation car ils ont refusé d'inscrire sur le voucher carburant plein/plein tel que j'avais commandé. Faites attention, cette phrase : "Tous les véhicules seront fournis avec du carburant dans le réservoir et devront être rendus avec la même quantité du carburant" ne garanti pas de recevoir un réservoir plein !”
“I was searching online and comparing companies to prepare for a trip - I only realised months later that they debited my bank account, I didn’t receive any emails and I didn’t book their car.”
“CarJet has sent the wrong reservation to the rental provider. I have chosen automatic transmission on the site and the car in the reservation was Toyota CHR Hybrid with auto transmission. During the pickup rental agency showed me the booking they got from CarJet and it was a group B car which means for this provider Hyundai i10 manual, which is a way worse car with a wrong transmission than Toyota CHR. The support line does not work.”
“I don’t recommend using CarJet to rent your car, even for their low price, comparing to actual, professional car rent companies.
I dealt with and paid CarJet, but actual car rent company I picked up my car was different. What is fine and understandable, however I don’t personally like it.
A few things I would like to mention:
1. CarJet states on documents received from them, that if I have any problem with a car I need to contact the actual car rent company. I don’t like paying one company, but if problem dealing with another. Luckily nothing happened.
2. CarJet required me to get international driving license if I am not from country of the European Union. However when picking up my car the actual car rent company officer told me, that I don’t need one. And that is correct information. So the information from CarJet were incorrect and misleading, what I needed to pay for, because I acquired one.
3. When picking up my car on Sunday from actual car rent company the office was closed. But according to the information received from CarJet on paper the office should be open. Luckily the officer from that company was there waiting for me (thanks to the actual car rent company for professional work), however I needed to pay a fee, around 14£ for his assistance outside of their working hours. Again CarJet provided me with incorrect and misleading information, which I needed to pay for.
4. Customer service of CarJet doesn’t really work and doesn’t help their customers. I wrote an email to CarJet about their incorrect opening hours situation and waited 29 days for their answer, whereas other car rent companies answer you the same day or the next. They said to look into my case and get back to me, however now passing two weeks and no any solution whatsoever.
Choice is yours!”
“A month ago I gave Car Jet 5 stars for ease of booking since then I have picked up and returned my car and can now give a full review. I now give them 2 stars and would not recommend them for the following reasons:
1) The shuttle information. To the car rental pick up point at Heathrow is wrong and this delayed us 1 1/2 hours and we had to catch a cab.
2) We had to change our holiday plans in UK and leave for France earlier than expected and had the following problems:
A) The Carjet web site does not allow you to schedule an early return.
B) It was impossible to get an answer from the Customer Service number or leave a message. Phone calls simply do not complete.
C) Nobody answered the telephone number for the Heathrow dealership either.
D) I emailed Customer Services but only got an automated reply saying it would be referred to the manager.
E) I, therefore, drove the car to the Easirent dealership and it was closed at 10:30 pm. The website says it is open until 00:30 am.
F) There was no Drop Box.
G) The Moxi hotel would not take the key and said this happens alot and people simply leave their cars in the Car park
H) I, therefore, put my keys in an envelope and placed it on the dashboard for Easirent in the morning.
I) I emailed Customer Services telling them what I had done and where they could find the car.
J) I got another automated reply.
K) Having not got a closing invoice I was concerned that the car could have been stolen so emailed Customer Service yet again. No reply.
L) So deeply concerned one week later I called Easirent and got through.
Fortunately the car was still there 1 week later and my account is closed. Though Car Jet advertise that you can return the car at any time this is difficult and they will not refund you even in the most extraneous of circumstances. All round a bad choice for me. Price is not everything.”
“The rental itself was done correctly (I got the exact car I ordered), but there is no customer support at all. Means: I got problem with Iceland Nordic Car Rental (refusal to reimburse me for car repair which was a clear responsibility of the rental company) and Carjet did not even answer my mail, no responsen at all. Thanks for a such a "great" support”
“We booked via Carjet with their partner Fair Car in Iceland. We agreed with the rental company Fair Car in Keflavik Int airport that we would return the car on 11 July between 8:30 and 9:00 in the morning. These are not out-of-the-office hours. We arrived at exactly 8:45 and everything was closed, no one to be seen. We had 2 phone nrs, so we called : no reply, even after 4 min waiting. This is really not acceptable. We were standing in the middle of nowhere with 2 kids, and had our flight to catch. Since we did not know when someone would show up, we had to order a taxi, to bring us to the airport. We are very very disappointed about the service, no one being in the office, and no one answering the phone. I sent a complaint to CarJet, as well as to Fair Car itself, NO reaction from both sides, complete silence. Afterwards, I read many bad reviews on FairCar in Iceland, I can't understand that Carjet continues to work with them. Will never book via Carjet again.”
“Claire,
Have just picked up car hire,
Although I have paid for my own comprehensive insurance(which I produced.From Insure.com), I was still obliged to pay extra Insurance of €60 .
I could not take the car otherwise.
The car was covered in scratches and the rear windscreen wiper is missing. Surprice manager said " it's not raining so isn't an issue!!!!I"
It smells of cigarette smoke.
It hasn't been properly washed.
Don't really feel impressed or liable to recommend Carjet.
Let's hope we can come to an amicable resolution?.
Regards
Graham Robinson”
“I rented a car from Malaga airport to return in Almeria airport through carjet (the broker). When I went to the 'goldcar' desk to pay the fee, it was a lot higher than what was stated when I did the booking through carjet. There was an extra car collection fee (€120 euros) which was not included in the total when I made the booking. When carjet states total amount to pay, it should include everything and not miss any fees as its misleading and makes you think you will pay a lower price. I guess this is a strategy they use to attract customers but I felt cheated and the price I ended up paying was actually similar to what I would have paid with some of the major rental car companies (sixt, avis, etc) without going through carjet as a broker.
Also, the car rental company 'goldcar' were going to charge me around €100 for insurance when I already had it with carjet, so make sure you tell them to block your card with €1400, instead of paying goldcar's insurance.
Another problem with carjet is the no refund/cancellation policy they apply with some bookings. I wanted to cancel the booking and get a refund but I wasn't able to.
Overall, I would avoid using this company and go with one of the major car rental companies.”
“I rented a car from Malaga airport to return in Almeria airport through carjet (the broker). When I went to the 'goldcar' desk to pay the fee, it was a lot higher than what was stated when I did the booking through carjet. There was an extra car collection fee (€120 euros) which was not included in the total when I made the booking. When carjet states total amount to pay, it should include everything and not miss any fees as its misleading and makes you think you will pay a lower price. I guess this is a strategy they use to attract customers but I felt cheated and the price I ended up paying was actually similar to what I would have paid with some of the major rental car companies (sixt, avis, etc) without going through carjet as a broker.
Also, the car rental company 'goldcar' were going to charge me around €100 for insurance when I already had it with carjet, so make sure you tell them to block your card with €1400, instead of paying goldcar's insurance.
Another problem with carjet is the no refund/cancellation policy they apply with some bookings. I wanted to cancel the booking and get a refund but I wasn't able to.
Overall, I would avoid using this company and go with one of the major car rental companies.”
