I rented a car from Malaga airport to return in Almeria airport through carjet (the broker). When I went to the 'goldcar' desk to pay the fee, it was a lot higher than what was stated when I did the booking through carjet. There was an extra car collection fee (€120 euros) which was not included in the total when I made the booking. When carjet states total amount to pay, it should include everything and not miss any fees as its misleading and makes you think you will pay a lower price. I guess this is a strategy they use to attract customers but I felt cheated and the price I ended up paying was actually similar to what I would have paid with some of the major rental car companies (sixt, avis, etc) without going through carjet as a broker.
Also, the car rental company 'goldcar' were going to charge me around €100 for insurance when I already had it with carjet, so make sure you tell them to block your card with €1400, instead of paying goldcar's insurance.
Another problem with carjet is the no refund/cancellation policy they apply with some bookings. I wanted to cancel the booking and get a refund but I wasn't able to.
Overall, I would avoid using this company and go with one of the major car rental companies.
4 years ago
CarJet.com has a
1.1
average rating
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794
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